SUMMARY:

• Project Managed mid to large - scale software core infrastructure, data center systems, integrations, migrations, Windows, Active Directory, SharePoint, Blackberry, SQL, UNIX, Exchange, Sun/Solaris ERP, Oracle, Workstations, Distributed Server/data management, VMware, Avaya/Cisco IP PBX systems, Nortel IP PBX systems, Mitel IP PBX systems, VoIP, TCP/IP, SIP telephony, IVR, on-network dialing, Unified Communications, and Video conferencing
• Project Managed construction build out of for new commercial office, saving over $400K
• Developed and maintained plans for all activities including system/technology migration and integration, SDLC lifecycle including master project plans, specs, project schedules, budgets, SOWs, resources, milestones, dependencies, risks, problem resolution, reports and acceptance tests
• Strong Understanding of Channel Partner Sales and Support
• Conducted weekly project team, subcontractor and supplier meetings, designed and review contingency plans ensuring minimal impact to productivity
• Program Manager for project portfolio consisting of 6 applications development projects for new SOAE security gateway appliance for EDI/XML data and health care information management systems conversions
• Led efforts for applications software installation, data migration and systems integration project for 800+ bed patient management HIM/CRM system upgrade for large health care client
• Developed, negotiated and managed OEM deals and managed partnership arrangements
• Led product development efforts for aerospace spare parts and systems integrations programs for fortune 500 clients. Led processes improvement efforts reducing scrap by 50% and lead-time by 20%
• Strong understanding in contact center technology, systems integration (desktop, telephony/IVR, routing, reporting, QA recording, workforce management, source data systems), interface/SOA services development, IVR development and system development life cycle methodology

TECHNICAL SKILLS:

• MS Office Suite, MS Project
• Visio, Excel, PowerPoint
• BMC Remedy, SharePoint
• JavaEE, MySQL, PL/SQL
• Sun/Solaris, Oracle, SAP
• Web Applications Development
• Oracle Projects, Planview.

PROFESSIONAL EXPERIENCE:

Confidential

IT Project Manager/IT Operations Manager

Responsibilities:

• LAN and Internet Edge redundancy infrastructure and network
• Voice over IP (VOIP) enterprise phone system
• Business Systems Planning and Design for a new Enterprise Resource Planning system
• DSS PCI Compliance
• Common Use System Replacement
• Administration Building Remodel Technology Move
• Computer/workstation tech refresh programs
• Software/Systems Upgrades

Environment: Cisco 4506, 3650, 3925, ASA 5525X firewall, VLAN, 10gig fiber, VMWare, VCenter, virtual environments, Windows 2008, R2, Active Directory, SQL Server, RDMS, PCI-DSS, Network Security Best Practices, Solarwinds, Dell Optiplex, Aruba, SAN, NAS, Network and Datacenter Infrastructure, Access Control and Security, Lennel OnGuard, Appsure, Backups, Business continuity, Avaya PBX, eCASParadigm Technologies at PF Chang’s, Scottsdale 3/27/14 to 7/3/2014Senior IT Project Manager

Confidential

IT PM/Network Change Implementation

Responsibilities:

• Lead project planning, alignment and implementation of network hardware upgrades and migration from the legacy TZ, to the new Firewall Access Module (FWAM) network.
• Project Manager for multiple contact centers builds. Project managed network, infrastructure, Avaya PBX and Avaya UC roll outs providing integrated IM/Presence, email, Voice Unified Communications to hundreds of desktop, remote and mobile users
• Provide oversight, project management and implementation guidance for SCM, Data Center Access Module (DCAM), Firewall Access Module (FWAM) project implementations
• Project Manage LOB and engineering requirements interface and reporting
• Follow governance for IT infrastructure project and manager expectation with team members and stakeholders
• Manage BOMs and hardware procurement and vendor engagement efforts
• End to end management of network equipment implementation efforts meeting schedule and budget objectives
• Lead and motivate multiple cross-functional teams consisting of over 20 international and domestic team members

Environment: s: Cisco /Avaya PBX, BCM and UC, Active Directory, IDM, Change control, Cisco Nexus 5596,2232, 2248, F5 load balancers, network probes, Out of Band management, CLI HPNA, Device Pro, Host naming, IP addressing, Planview, Wanda, PAC 2000, STAMP, MS Project, Visio, Excel, SAN, NAS, ZFS storage appliance, telephony, IDS, network security and monitoring

Confidential

IT Project Manager

Responsibilities:

• IT Applications Development Project manager for multiple Java EE web apps development efforts supporting the company’s ecommerce Vehicle Service Contract, GAP, and Tire and Wheel product offerings.
• Migrate current web applications to Oracle Fusion Middleware platform: using applications development tooling; Oracle RAC Oracle Database Tools Oracle Financials (EBS) Oracle Web Log Server Oracle Enterprise Manager LifeRay Oracle Identity Manager Oracle OPA Glassfish Oracle Database(s) Oracle BI /QlikView BI, Cohesion Oracle Linux JAVA Development Tools General PC/Laptop Support CMDB Configuration PL/SQL CMDB JDeveloper and ADF. The project required usage of existing OID/LDAP infrastructure to support security
• Project manager for upgrade of web service code base migration Oracle iAS 10g to 11g Fusion Middleware, (WebLogic, Coherence 12c) Lead Java Development teams consisting of 8 Java developer/Analysts
• Isolate authentication from application components (Liferay, Coherence)
• Establish long-term strategy to replace OID with standard security model.
• Employ High Availability (HA) methods using a scale-out architecture
• Lead full applications development project lifecycle including: Requirements gathering, design, analysis, development, test, UAT, configuration management and deployment.
• IT Infrastructure Project manager for Network/ Data Center Build Co location/Network Refresh/Data Migration and Data Integration projects. Led project team consisting of the CTO, 2 Windows Admin, 2 Oracle/Unix system administrators, Systems engineer, Senior DB administrator, Assistant DB administrator and Network engineer.
• Achieved on-time completion of projects, within scope and budget.
• Project Manager for FilenetP8 Enterprise Content Management Platform integration with Microsoft Citrix including integration with LDAP/OLAP directory, database servers, applications servers and storage. Led all aspect of implementation through multi-stage deployment process (Development, User acceptance, testing, quality assurance and Production)

Environment: s: Security: Firewall rules and configuration, Oracle Identity Management, Active Directory. Server host, IP DHCP, Network Architecture, Software development/ SDLC/waterfall and agile method; software and data migration

Confidential

Sr. Program Manager-Intel SSG

Responsibilities:

• Program Manager for Health Care Information conversion enterprise initiates for payer/provider service applications development. Led HIMS project management activity for SOAE EDI -XML project to facilitate the conversion of transaction (medical claims) information in conformance with ICD-10 and 5010 HIPAA information transfer compliance and CPOE requirements
• Project manager for conversion and migration of HIPAA 4010 healthcare data to meet HIPAA 5010 requirements for Medicaid data processing client. Facilitated file transfers for ICD 9 to ICD 10 conversion metadata for Medicaid/Medicare network, payments information through FiServ and prescription information through Axolotl
• Managed 5 local SME technical leads and 12 remote developers supporting HL7, EDI, NCPDP, and DICOM data conversion programs. Supported development of Center of Excellence for after sales applications support
• As a certified Project Manager (PMP) conducted Project Management Processes (PMO) audit reviews with PM and technical leads on all existing projects
• Converted project specifications into detailed instructions for the project team, including the development of sitemaps, content matrixes and preliminary wireframes and object oriented coding and development.
• Established PMO office policy and procedures
• Managed SLA and network security appliance post-sale service activity. Help desk and service requests for on call and schedule visit requests

Environment: Medicare Medicaid, HIM/EMR information conversion, health information transaction coding, SDLC, Watervall, MS Project, Share Point, Oracle, Wiki Pages, Visio, PowerPoint, MS Word, MS Excel, Outlook, NetBeans, Java, JAD SOA, SOAE, Enterprise Service Bus, Network Security, Development tools, NetMeeting.

Confidential

Sr. Project Manager

Responsibilities:

• Provided project lifecycle management through all I/Q project phases. Primary point of contact for all stakeholder communications on day to day basis.
• Managed project team of 18 engineers, administrators and developers.
• Project Managed Set up of SharePoint Landing page, sites, lists, and access privileges for internal project and information management requirements
• Project Managed Share Point Implementation at data migration project for company’s information repository project
• Project Manager for applications development project
• Established and Managed workflows, authorizations and documents in MS SharePoint
• Implemented Help Desk Authority, help desk application software for service management requirements
• Utilized MS Project as the tool of choice for Resource Allocation, Budget Reporting, Earned Value Analysis and Management, Process Improvements, Risk Management, Business Re-Engineering and all other Project Management tasks

Confidential

Sales Channel Program Manager

Responsibilities:

• Project Managed development of sales collateral, marketing campaigns, sales strategies, and customer service (help desk) and credit verification. Managed strategic and non-strategic channel partner relationships related to direct and e-commerce sales
• Supervised and managed qualification, installation and maintenance of plug-ins, features, web parts, templates or solutions, including 3rd party software and/or applications
• Collected business and project requirements and supported scope definition for development of retail e-commerce web site for retail customers
• Function as relationship manger between vendor and company
• Managed applications development through complete SDLC for new e- commerce web application development from concept through launch.
• Supported management of work in accordance with WBS. Coordinated subcontractor activities to assure compliance to scope and schedule.
• Oversaw layout and design of intranet landing pages to facilitate web order processing, orders status payment and invoice management for channel partners
• Supported management of concept, design, construction, testing and implementation phases through completion.
• Utilized MS Project as the tool of choice for Resource Allocation, Budget Reporting, Earned Value Analysis and Management, Process Improvements, Risk Management, Business Re-Engineering and all other Project Management tasks

Environment: Network Infrastructure, Web applications development, MS Project, MS Office, Share Point, Net Suite, HTML, HTTP, Front Page

Confidential, Mesa AZ

IT Project Manager/Analyst

Responsibilities:

• Supported IT SDLC activity and assisted in development of sub-contractors scope statement, WBS, RBS and worked closely with suppliers during applications development.
• Participated in supplier SCRUM Sprint planning activity.
• Project manager for NIST equipment deployment and lab reconfiguration project
• Managed DoD, DoE, and DHS government and military contract relationships. Familiarity with DoD FARS and import/export regulations

Environment: SPC, Six Sigma, AutoCAD, MS Project, PowerPoint, Visio, CRM, Sales Force, Oracle

Confidential

Program Manager - Customer Account Manager

Responsibilities:

• Delivered state of the art Customer Information Management (CIM) EMR and CPOE solution (for 800 bed patient care management) for nationwide health care organization. Also delivered Interactive Voice Response (IVR) applications software over Mitel and Northern Telecom Business Communications platform and infrastructure to mid-sized Health Care Service provider networks. Led EMR implementation and clinical applications and EMR systems upgrades. Coordinated and managed use case development and best practices for Clinical Workflows. Provided full project lifecycle PM support for applications development and hardware implementation for GE Centricity, NextGen Ambulatory Medisoft, and Allscripts Sunrise Clinical Manager integration projects for local Hospital and Urgent Care providers
• Assisted as project coordinator for Filenet8 ECM platform integration including: System Architecture, Repository design, Security, Deployment
• Assigned a project coordinator for global large scale deployment project involving voice over IP telephony (VOIP) unified communications applications software, business applications software, TCP/IP, SIP Fast Ethernet, Network security, Auto-attendant, software, and infrastructure upgrades over Cisco and Nortel QoS supporting over 800 handheld, desktop and soft-phone clients for banking and financial clients
• Project Managed contact center, data management, and network security upgrades over international enterprise wide environment for insurance client. PM for install of Servers in data center; Including set-up and configuration of Unified Communications, maintenance of Avaya Application Server, MS Exchange Enterprise/Active directory, SQL Servers, and Load Balancing supporting hundreds of desktop remote and mobile users. Creation and maintenance of Sites and Site Collections, as well as all associated databases and services. Responsible for back-up and recovery practice definition, and suggestions for maintaining integrity and reliability of access to information under SLA agreement. Managed application development for screen overlays supporting customer’s record query and data management requirements for new hospital patient management system.
• Provided scope definition support for fault monitoring, and corrective action NOC services to banking client under SLA agreement. Administered support strategies and methods under ITIL service management framework. Responsible for KPI performance reporting and corrective action recommendations
• Provided ITIL direction to QA Management toward auditing reviews with PMs on IT existing projects

Environment: Juniper Migration, network infrastructure, storage, WAN, LAN,PBX, IP/PBX, VoIP, Wireless, TCP/IP, DHCP, SIP, ITIL, Cisco, Nortel/Avaya IP-PBX, MITEL IP/PBX Business Communication Manager, Applications Server, Distributed Networks, UNIX, Storage, SharePoint, SQL, Oracle ERP databases, Windows, Blackberry and Exchange Servers, VMware, Sybase

Confidential

Program Manager

Responsibilities:

• Managed all project phases for development of infrastructure to support fab services business in the southwestern region.
• Project Manager for Filenet8 ECM platform integration including: System Architecture, Repository design, Security, Application Design, Deployment, and Administration and Maintenance
• Led implementation of SAP FICO Exchange Server/AD migration and upgrade from Exchange .
• Led Share Point Implementation project through all stages
• Led on-time completion of projects within cost and scope.
• Managed a team of 15 engineers and 4 administrative staff members providing sustaining manufacturing support services at fortune 50 semiconductor manufacturer’s site
• Conducted weekly meeting with engineers, Onsite PMs and team members to train on the project documentation process
• Utilized MS Project as the tool of choice for Resource Allocation, Budget Reporting, Earned Value Analysis and Management, Process Improvements, Risk Management, Business Re-Engineering and all other Project Management tasks

Environment: MS Project, Excel, PowerPoint, MS Word, Visio

Confidential

Program Manager - Semiconductor Aftermarket Spares - Aerospace Components

Responsibilities:

• Lead product development efforts for semiconductor and aerospace aftermarket spares program and contact manufacturing services.
• Managed project plan and project team activities for NPD and PDP project efforts. Provided engineering and contract manufacturing services per Procurement SOW to Aerospace, Military and DoD contracting agencies.
• Managed product portfolio development for retrofits and spares programs.
• Utilized MS Project as the tool of choice for Project Scheduling, Resource Allocation, Budget Reporting, Earned Value Analysis and Management, Task Assignment/Milestones management, Risk Management, Vendor/Procurement and all other Project Management tasks

Environment: DFSS, DFM, AutoCAD, DLA, Mil-Spec, PDM, Specs, MS Project, MS Word, Excel, SharePoint, Visio, Pro/E

Confidential

Program Manager

Responsibilities:

• Operations manager for semiconductor equipment engineering services division. Responsible for business process development, sales, fulfillment, and operations management.
• Managed staff of over 50. Led integrated supply chain management and sourcing efforts supporting manufacturing, field operations and aftermarket spares supply chain requirements.
• Lead Enterprise migration and implementation of SAP FICO. Led process improvement efforts to reduce materials delivery lead-times and reduce overall manufacturing costs.
• Project Manager for motion control retrofits program supporting installed customer base of over 500 CVD and Etch systems. Project Manager for development of enhanced wafer platform for CVD/PVD and Etch, process equipment. Project manager for OEM and aftermarket spares development projects. Project Manager for equipment installation and systems integration project for international Asia Pacific client in Shanghai, Wuxi region. Managed patent activity for company’s patent portfolio program. Established QA management and UAT platforms
• Program manager for large scale international disaster recovery and business continuity projects in US, Europe and Asia. Project Budget: 15M.
• Managed team of 10 engineers and technicians, and staff of 18 administrative, operations and sales professionals
• s:
• Provided accurate and timely financial EVM reporting on all projects let project to stakeholders and senior management Achieved successful completion of projects to budget, schedule and scope
• Utilized MS Project as the tool of choice for Resource Allocation, Budget Reporting, Earned Value Analysis and Management, Process Improvements, Risk Management, Business Re-Engineering and all other Project Management tasks

Environment: Disaster recovery, Oracle, MS Project, Outlook, Word, Excel, PowerPoint, AutoCAD, Pro/E. Act, Six Sigma