IT Support Technician Resume Hudson, MA - Hire IT People

SUMMARY

IT support professional with proven experience as Desktop Support Technician II, seeking to fulfill teh role of Desktop Support Analyst II and/or Network Support
Technician in a corporate, governmental, medical, or educational environment. Also seeking opportunities for career growth and skill - advancement training, such as server administration and network support.

TECHNICAL SKILLS

CompTIA A+ and Network+ Certifications.
Windows XP, Windows 7, Windows 8.1, Windows 10.
Active Directory, basic database management.
Computer imaging, using Clonezilla and Snapshot.exe.
TCPIP/LAN/WLAN client-side network connectivity.
Desktop, laptop, netbook, tablet, and mobile device support (HP, Lenovo, Toshiba, Asus, Dell, iPad, iPhone).
Data Migration.MS Outlook 2010, email and data file management.
Outlook 365 TrackIt, Spiceworks, and BMC Footprints incident-ticketing programs.
HP printer support. Zimbra, and Gmail web mail programs.

PROFESSIONAL EXPERIENCE

Confidential, Hudson, MA

IT Support Technician

Responsibilities:

SMARTBoard software installation and support.
InFocus projector installations and support.
HP PoE network wall jack installations.
Computer imaging using Clonezilla.
TrackIt and Spiceworks incident ticketing programs.
Zimbra and Gmail (Google Apps) web mail programs.
School computer lab setups, including Ethernet cable construction.
Desktop, laptop, netbook, iPad, and printer support, including laptop monitor panel and laptop keyboard replacements.
TCPIP/LAN/WLAN client-side network connectivity troubleshooting.
Network infrastructure installations.
Windows XP and Windows 7 installation and support.
PC deployments and end-user instruction.
Malware removal.