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System Administrator Resume Profile

Professional Experience

Confidential

  • Monitor and perform Break/Fix and Imac install and support
  • Support distributed systems hardware platforms HP, Sun, IBM, Dell .
  • Rack mount and System enclosure based support.
  • Respond to alerts and escalations in a timely manner
  • Provide guidance for resolution and involving all necessary parties
  • Asset Tracking procedures
  • Work independently in a team environment under SLA guidelines in a fast paced environment.
  • Troubleshoot and diagnose system hardware or potential software issues.
  • Receive data center hardware and order specific hardware for data center installation per customer requests.
  • Install computer system hardware and server software operating systems.
  • Perform Power and cabling per data center standards.
  • Receive organize and update Maximo Ticketing and customized work order requests.
  • Ensure timely install and track deliverables.
  • Utilize spreadsheet software and project management programs as needed.
  • Decommission devices and perform power down swap out procedures utilizing IMAC standards.
  • Perform data wiping procedures on hard drives as directed.
  • Work various shift schedules as required

Confidential

  • Contact hardware suppliers, Procure data center hardware and take delivery per customer specifications.
  • Perform procurement procedures while following vendor management and Capital One guidelines.
  • Coordinate installation and track delivery timetables to ensure goals are met.
  • Assemble/build hardware to meet client/service order specifications
  • Test in-stock hardware to determine functional status
  • Run diagnostic suites on HP, Sun, IBM servers
  • Build servers using Approved OS images to support OMS
  • Assist in the installation, racking, and cabling of equipment
  • Run, and test cables
  • Proficient with Server
  • Equipment monitoring and inventory asset control
  • Working knowledge of network and TCP/IP principles
  • Power user level experience with Unix and Linux Operating Systems
  • Provide knowledge and hands-on support of distributed systems hardware platforms HP, Sun, prevalent blade technologies and operating systems HPUX, Solaris and Linux .
  • Provide remote hands and eyes support for customer issues/concerns
  • Adhere to data center best practices using cabling specs, voice and data solutions, basic electrical power theory HVAC, Datacenter security standards implementation, raised floor guidelines associated with managing an enterprise level datacenter.
  • Use Rack Wise Datacenter Visual Management tool to update and maintain raised floor plans from design through implementation and maintenance phases of the project.
  • Utilize ITIL practices throughout the project phases and participate in project design meetings.
  • On-call support rotation weekly. Document production problem resolutions and provide updated Datacenter documentation..

Confidential

  • Analyze and document IT configurations
  • Proactive and preventive maintenance
  • Help Desk / Service Desk Support
  • Network Security
  • Datacenter Server / Workstation Configuration, Installation, and Support
  • Virus, Trojans, spyware and malware removal
  • Backup Solutions
  • Network configuration wired and wireless
  • System and network administration
  • Improve computer performance
  • Password recovery
  • Remote administration
  • Repair and Upgrades
  • Hardware installation and configuration

Confidential

  • Meet with Operational Teams to proactively identify and help resolve production and facilities related issue.
  • Provide resolution and process improvement suggestions to address monitoring gaps and process improvements.
  • Provide system-level support of multi user-operating systems Unix, Windows , hardware and software tools, including installation, configuration maintenance, batch scheduling requirements, monitoring requirements and technical support. Perform SLA monitoring Audits to ensure compliance.
  • Ensure consistent delivery of projects and Infrastructure Services managed by Enterprise Technology Division ETD to the business domains and Line of Business LOB using project management principles and ITIL guidelines.
  • Manage engineering workgroup of application, facilities and hardware owners to help move Datacenter projects forward to a successful completion.
  • Review security standards and procedures to ensure operational requirements are being met. Investigate, analyze information and draw conclusions.
  • Coordinate separate application development meetings as required to address production needs. Collect information to analyze and evaluate existing or proposed systems. Research, plan, install, configure, troubleshoot, maintain and upgrade operating systems. Analyze and evaluate present or proposed business procedures or problems to define data processing needs.
  • Work as a team member with other technical staff, IT groups and business customers to help provide solutions to monitoring needs while utilizing the current Bank technologies. Write and maintain system documentation.
  • Perform change management and project management functions while being the liaison and governing force in all application projects tollgated through the company affecting Datacenter Facility moves and Operations.
  • Work with the operational partners to ensure that all signoffs are secured for technologies being brought into the company. Work on the monitoring requirements to ensure that all requirements are upheld within the project. Make sure that all monitoring tools are put on the required hardware.
  • Facilitating meetings, identifying risks, weighing the risks, engaging the monitoring team to ensure all systems are ready before releasing to production. Work on multiple projects at one time. Navigate complex
  • Issues and coordinate passionate discussions while being productive.

Confidential

  • Perform Monitoring escalation level 2 support and Troubleshoot connection issues related to local and international banking center communications based on SLA criteria and documented procedures.
  • Coordinate service center issues related to banking center branches and outlets. Support and monitor connectivity and application operations. Provide conference call bridge liaison communication and problem troubleshooting between various departments and the Banking Center Domain.
  • Troubleshoot network routers, devices, switches, hubs utilizing monitoring tools such as Net scout, VAM MARS to proactively identify and research Banking Center communication and connectivity issues.
  • Produce daily operations reports. Respond to trouble tickets using Peregrine and Maximo ticketing software.
  • Provide technical guidance and support while troubleshooting and resolving banking center issues in a timely manner.
  • Update Active directory and user permission files as directed.
  • Participate in various technical projects and special assignments.

Confidential

  • Responsible for the day-to-day operations of multiple hardware and software operating systems and platforms and peripheral devices in a Microsoft and Unix environment. Perform helpdesk duties using Service Direct and Service Center software to receive and resolve technical issues. Perform Monitoring using HP OpenView and websphere business monitor. Help resolve application failures on the desktop and Windows server 2003 environment. Advanced troubleshooting techniques performed on a daily basis while utilizing the following: JCL, TSO/ISPF,Windows server 2003, SQL Plus, Sun Solaris 9, TWS job scheduling, SAP R/3, Vertex, TP E Raptor with Ecc 6.0, Bartender, EDI, Kronos, Web methods, Web sphere, Web logic, Evision Map Promotion, MQ Series, Lotus Notes, Service Direct ticket and task creation, SAP change management process. Citrix user setup.
  • User management and configuration on various platforms, Web sphere server management and UNIX, Patch installation. Daily, Monthly and Weekly job processing. Server application/component basic troubleshooting, to include IIS, Oracle and others.
  • Manage user requests and day to day issues.
  • Software application troubleshooting, Analyzing, monitoring and establishing procedures for the operation of assigned platforms.
  • Monitor logs, troubleshoot problems and escalate to next level of support if needed and perform within the parameters of SLA's regarding down time and response time for issues..
  • Update documentation and create documentation where needed.
  • Contact service providers when necessary concerning hardware or software issues.
  • Carry out scheduled and emergency maintenance of managed systems to ensure that the production platform runs at optimal capacity. Maintain Active Directory users.
  • Provide weekly status reports and monitor completion of nightly Veritas backup processes.

Confidential

  • Started in Desktop Support area performing advanced repair bench duties on Dell laptops, Desktops, cell phones and peripheral equipment. Promoted to Operations Analyst.
  • MS Windows, Unix Sun , VMware ESX , Environment.
  • Provide helpdesk support, Track and resolve issues using Remedy Service Desk software.
  • Image Dell Laptops Resolve technical and operational issues. Install applications and Support Windows 2003 and 2007 server environment. Provide project management and Technical support for end users and remote desktop users utilizing SFTP, FTP data transmissions, basic troubleshooting of routers, switches, hubs and various connectivity issues related to property operations.
  • Share point administration and site creations. Peoplesoft report and query generating.
  • Create PC Images and troubleshoot network printer issues. Test software patches, perform system scans and provide SOX compliance reports as requested.
  • Cat5 cable creation and wiring when needed. Coordinate, Create, Troubleshoot and monitor batch jobs using BMC Control M Interface Enterprise manager. Establish, Create, Test and move to production, various People soft, Sun Solaris Unix, SQL, FTP and Windows Scripts for execution in our Job Management environment utilizing BMC Control M. Lead the deployment, installation and support of several projects from beginning to implementation such as Change Gear, Control-M, Configuration Manager and Tripwire applications.
  • User management and security configuration on multiple platforms to include active directory.
  • Responsibilities and Provide technical and end user support for various software and server hardware related issues.
  • Push software to user desktops. Utilize Active Directory and various tools to support and resolve user logon and permissions issues.
  • Provide documentation utilizing technical writing skills and abilities. Perform patch testing for networked PC's. Ensure that all established controls are SOX compliant and properly authorized within change management system.
  • Escalate problems, follow procedures respond to alerts. Additional Duties include the following functions: Desktop relocations, Phone activations, Change Management, Systems Administration, Technical Support, Computer Operation's duties, and Help Desk technical support.

Confidential

  • Support Oracle, SQL, SAP, TSO, ACF2, JCL corrections and various other systems and applications while providing 2nd level helpdesk end-user support, Active Directory troubleshooting. Provide user level support with Lotus, Windows XP, Windows 2000. Document customer requests and resolutions within Remedy Service Desk.
  • Provide Ghosting support, Install printers, scanners and various PC related peripheral equipment.
  • Dataset management moves, copies, backups etc , perform various Operator duties supporting IBM AS400 environment
  • Troubleshoot desktop connection issues while working in a fast paced environment under limited supervision.
  • Assist in special projects as directed. Plan coordinate perform system tests and documentation in a time sensitive, highly visible position.
  • Make critical decisions and provide exceptional technical guidance to junior associates.

Confidential

  • Work in a fast paced IBM AS400 Midrange and IBM Mainframe, Unix, Windows networking environment. Process system security access, provide new and modified documentation. Follow documented operating procedures. Provide customer support regarding connectivity issues, desktop support and mainframe problem determination. Provide helpdesk support for MS Office XP, 2000, Lotus Notes and various other applications. Use JCL, TSO/ISPF, ACF2 tools.
  • Execute daily, monthly, weekly job batch processes utilizing ESP Scheduler. Print reports and monitor system performance using Big Brother, Netview, BMC Patrol and Provide technical support and system testing.
  • Escalate issues to proper support. Coordinate offsite storage tape retrieval and backup process.
  • Assist in training and documentation of operational procedures and system maintenance.
  • Work in a Unix Migration team migrating from MVS to Unix Sun, AIX Platform.

Confidential

  • Perform basic production control for job setup and execution. Worked as lead computer operations technician in a large IBM MVS Mainframe Data Center. Accepted job promotion to VCU Datacenter.
  • Performed additional Help Desk duties to resolve related mainframe or client server issues.
  • Monitor multiple MVS operating systems and all related subsystem consoles using system commands, JES, TSO, ISPF and others.. to facilitate customer workloads and maintain optimum throughput and availability on the shift. Scheduled jobs using Control-M and performed troubleshooting and escalation procedures as required.
  • Provide new documentation, Identify/isolate/resolve systems problems prepare daily problem reports and shift turnover reports provide technical guidance and functional supervision to junior staff members while monitoring operating systems, subsystems, applications, automated processes and network communications using Net view, Big Brother and Omegamon software.
  • Perform maintenance and troubleshooting, monitor and provide tape processing support as required. Utilize Control M and configuration manager components. Schedule and manipulate system run streams using JCL and Automated Operations and Rexx programs.
  • Perform IPL of systems while working in a fast paced environment.

Confidential

  • Ensure that technology helpdesk related services and support for network and desktop hardware and software are provided to the agency staff in a timely manner.
  • Handle customer security access needs in Active Directory, TSO, ACF2 and Complete
  • Perform documentation duties, work in a fast paced team environment
  • Provide high level of technical support when needed.
  • Configure and install desktop hardware and software in a LAN environment
  • Environment: Windows 2000, AS400, IBM 390, Active Directory, TSO, ACF2

Confidential

  • Environment: Windows 2000, 2000 Server, Active Directory, XP, NT, DEC Vax, Alpha/VMS, Unix
  • Provide helpdesk support and escalate cases due to escalation path.
  • Perform network wiring and cabling Cat5
  • Perform machine Ghosting and support.
  • Support Desktop images and prepare patches and revised computer images.
  • Perform system testing and documentation.
  • Manage Distributed Data Systems utilizing Vax / Vms / Netsight / BMC patrol / Compaq Insight mgr./Polycenter console mgr.Unix backup management and kornshell scripting. And monitoring. Add users using ACF2 on mainframe platform and utilize Active directory on the MS network platform for users and printers.
  • Serve as Sr. Systems Admin. and perform supervisory functions and special projects while providing leadership escalated support for all associated systems. Troubleshoot connectivity / hardware / software and custom application problems. Utilize Vantive Call tracking system. Perform LAN backups using Legato.
  • Support production environment by handling all Network/Server/Application problems on C-shift. To include troubleshooting, problem definition and Security access permissions
  • Provide 3rd Level Systems Support for all system related issues regarding functionality and Admn.
  • Communicate with vendors and users and help desk personnel to meet availability needs.
  • Organize and supervise projects related to system admn. activity and others as requested
  • Delegate and supervise 3rd and 2nd shift Junior Administrators train and evaluate progress.
  • Meet Deadlines, configure and install server software and custom applications.
  • Perform Daily/Weekly system backups, File restores, Active Directory group management, printer queue creation and mgnt.
  • Work in a fast paced environment while being punctual time conscious in a shift work environment

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