SUMMARY:

• Informatics Technology Management, Executive Administration Management
• Highly motivated, dynamic, proactive and people - driven professional, with extensive experience in Administration Assistance; Financial and Clinical Information Technology; Customer Service/Help Desk, including 5 years in positions of progressive leadership, specializing in organizational strategy and performance; also well verse in Information Security.
• Energetic self-starter with excellent analytical, organizational, and creative skills.
• Proven ability to provide critical support in the development and implementation of strategies that achieve business results.
• Equally adept at optimizing performance through organizational change.
• Excellent skills in problem solving, multi-tasking and communications.
• Skilled in handling multiple projects while meeting deadlines.
• Self-starter and motivator with great communication skills with a record of achievement in applying administrative and analytical skills to effectively manage projects and ongoing operations.
• A trusted company advocate who can effectively balance the needs of both individual and organization.

TECHNICAL SKILLS:

Windows 98 /XP/Vista/7

Dell, Hewlett Packard, Toshiba, Sony, Lenovo

DSL modems/Routers

Laptops

Desktops

Wireless cards

Video Cards

Sound Cards

WiFi/ MiFi

Norton Anti-Virus

McAfee

Spyware

Virus and Spam removal

Firewalls/ Digital Certificates

IP Addressing

LAN/WAN Technology

TCP/IP Protocols

Router configuration: Cisco, Linksys

Ethernet Drivers

AHLTA/CHCS (Clinical records software)

Microsoft Word, Excel, Access, PowerPoint, Outlook

ServiceNow (ticket tracking system)

Remedy/GWI (ticket tracking system)

Blackberry Enterprise Server

Citrix/Unix

Juniper

Java

Cisco

MS Exchange Server

PROFESSIONAL EXPERIENCE:

Confidential

Information Technology Clinical Systems Lead/Supervisor

Responsibilities:

• Manage and coach staff in troubleshooting and establishing clinical accounts, assign projects and allocate resources ensuring that procedures, policies and workflow is concurrent throughout the staff.
• Develop performance standards for clinical helpdesk/ call center staff in support for a customer base of more than 15,000 users, implementing changes, evaluating the source of problems to adequately provide problem resolutions.
• Support users and advise staff in the administration and creation of accounts appropriate to end user s role base access. Coordinate training access for end user as it applies to their position.
• Provide positive discipline; written performance evaluation; time and attendance reporting
• Assist Clinical Informatics staff with updates and modifications to end user client software. Specifically, evaluating, processing, resolving Tier II - III level assignments including Active Directory (AD), Configuration Issue (CI), Patient Merge and Provider Transfer (PM/PT)
• Diagnose system failures between equipment, hardware components, and software applications, supporting all command and Ad Hoc end users throughout the National Capital Area to enhance their ability to successfully utilize CHCS and AHLTA. Collaborate with DBA to create ad hoc reports from CHCS as requested by end users.
• Troubleshoot, resolve, and perform account maintenance as required to originate and terminate local Active Directory, CHCS, and AHLTA user accounts. Manage incidents and assign classification, priority, and severity to facilitate timely and appropriate processing of issues via Service Now ticketing system;
• Ensure staff is in compliance with policies and guidance of Military Treatment Facilities Branch Health Clinic (BHC), Information Assurance Vulnerability Alert (IAVA). Collaborate with various departments ensuring compliance and reporting planned and unplanned outages, incidents and events for the Military Treatment Facilities Branch Health Clinic (BHC).
• Provide leadership with performance reports, updates and process action improvement plans needed for corrective or improvement changes.
• Prepare, control, and review procurement documents and reports in MOCAS-UNIX, Open VMS, and EDW (SAP NetWeaver)
• Meticulously ensure technical accuracy of processing techniques, determining that purchases are in compliance with guidelines stated in the Federal Resource Management Manual (FRMM), Department of Homeland Security Acquisition Manual (DHSAM), Federal Acquisition Manual (FAR)
• Monitor budget formulation and requests; administer over and above rates for contractors travel claims and financial obligation;
• Maintain record/journal of all incoming funding documents, outgoing documents, reimbursable agreement, timecard verification;
• Prepare detailed reports and project analysis for Managerial reports.
• Routinely communicate with contracting officers to accomplish projects and effectively resolve various discrepancies.
• Responsible for data integrity in determining that adequate information is supplied and in compliance with DFAS regulations.

Confidential

IT Technician Desktop Support Lead

Responsibilities:

• Diagnose system failures to isolate the source of problems, implement software changes in compliance with Military Treatment Facilities Information Management.
• Troubleshoot/ resolve desktop errors; electronic mail administration, server management; provide technical assistance in identifying difficulties in application configuration and upgrade;
• Utilize network management suite of products to implement corrective actions;
• Analyze the source of problems between equipment, systems software, and application programs.
• Advise and train end - users regarding technical concerns/application, and improvement concepts;
• Maintain GIS interfaces via Reflection for UNIX and Open VMS to analyze AHLTA/CHCS systems efficiency, availability and performance; Manage Medical LAB system data Load IAVA patches
• Implement security control measures in Active Directory, CHCS, and AHLTA applications, network rights, CAC access to systems to ensure integrity and compliance with Standard Operating Procedures. Ensure staff compliance with Information Assurance (IA) mandates, HIPAA security policies and data security of systems administration.
• Update software applications as appropriate to control, and review CA Unicenter Ticket Manager to obtain work order status;
• Effectively consultant/advise, both written and orally senior leaders and various departments on performance of information systems.

Confidential

System Programmer

Responsibilities:

• Monitored storage management software
• Identified vulnerabilities and risks
• Planned, coordinated, and scheduled the installation of new and modified hardware, operating systems, and applications software for VTAM Printer Support project (VPS) software suite, converting printing capabilities from mainframe to Windows based
• Established, publicized and prepared meeting presentations, user education on software programs

Confidential

Computer Operator

Responsibilities:

• Supported networks and conducted technical studies evaluating proposed performance enhancements in an OS/390 environment
• Managed network rights, and access to systems and equipment;
• Maintained familiarity of agency regulatory guidance, provided reports as to the technical expert resolution on tactical issues
• Coordinated with engineers to provide Communications Security software, capacity management, and system diagnostic management support during deployments;
• Managed system resources including performance, capacity, availability, and service.