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Technical Support Engineer Resume Profile

SUMMARY

Started in application technical support. Moved from technical support to the middleware/operations space. I have been involved in many complex middleware environments and have also been involved in several OAS 10g to Fusion 11g migrations, as well as many WLS, OID, OAM, OBIEE integrations.

SKILLS

  • OAS 10g, WebLogic 8.1x, 9i, 11g , 12c
  • EM 11g, OEM Grid Control 12c Console Management
  • Apache HTTP Server 2.x OHS 11g
  • WLS WAS Performance Tuning, Memory Management
  • Core Dump Stack Trace Analysis
  • GC and other Java Memory Management
  • OAM/OID/OHS/WebGate 11g LDAP implementations
  • OBIEE 11g, ODI 11g, and OSB 11g integration with WLS and Oracle Fusion Middleware stack
  • REL/Solaris/AIX system admin, shell scripting
  • SolarWinds/IPMon, Nagios monitoring, alert creation, BMC Patrol
  • Top Secret Clearance Active
  • CompTIA Security Certified

EXPERIENCE

Confidential

Middleware Administrator

  • Migrate OAS 10g to WLS 11g
  • Create and run Fusion Middleware 11g install and patch shell scripts
  • Install and configure various FMW 11g packages into several environments
  • Migrate FMW 11g to 12c
  • Install and configure OAM 11g, OID 11g, OHS, 11g, BI 11g, SOA Suite 11g

Confidential

Systems Engineer - Contractor

Designed a new Integrated Web Service Interface for FDA's OASIS application.

Confidential

Senior Oracle Fusion Middleware Administrator

  • Administer all WebLogic servers, domains, clusters in all environments: Production and non-Production
  • Design and implement Oracle Fusion Middleware components for systems integration on WebLogic 11g and OAS 10g platforms
  • Integrated Oracle Access Manager 11g, OID 10g/11g on WebLogic 11g with OHS 11g web server
  • Implement, Maintain, and Troubleshoot WebLogic SSL/LDAP integration with SSO OSSO 11g

Confidential

Senior Oracle Fusion Middleware Consultant

  • Administer all WebLogic servers, domains, clusters in all environments: Production and non-Production Debug application errors, server crashes, out of memory errors, etc., by performing log file analysis of Tuxedo C servers, WebLogic servers, Apache servers, Oracle database servers
  • Monitor and tune WLS servers via the admin console and WLST scripts Design and implement Oracle Fusion Middleware components for systems integration on WebLogic platform OBIEE 11g ODI 11g OSB 11g
  • Implement, Maintain, and Troubleshoot WebLogic SSL/LDAP integration with SSO SiteMinder issues
  • Responsible for 24x7 on call duties for ALL Middleware issues in Prod, Test, and Dev environments.

Confidential

Senior Technical Support/Release Engineer

  • Administer all WebLogic servers, domains, clusters in all MGS environments: Production and non-Production
  • Debug application errors, server crashes, out of memory errors, etc., by performing log file analysis of Tuxedo
  • C servers, WebLogic servers, Apache servers, Oracle database servers, etc., to include core dumps, stack traces, and debug logs of all these servers.
  • Monitor and tune WLS servers via the admin console and WLST scripts Write various run books type documents in support of all production control tasks
  • Responsible for creating UNIX shell scripts as needed to perform a variety of production tasks such as: UNIX shell script to call SQL for Oracle database ETLs WLST deployment scripts, Node Manager remote connection scripts, domain creation scripts UNIX shell scripts for Automated batch file movements on AIX 5.2 and 5.3 servers.

Confidential

Senior Oracle Fusion Middleware Administrator

  • Create, configure, and run batch job using TWS Tivoli Workload Scheduler Install, configure, and administer Apache 2.059 and 2.060 web servers.
  • Troubleshoot and fix application-related issues such as front-end errors caused by mis-configurations or changes in Apache servers Administer all WebLogic servers, domains, clusters in all DOJ environments: Production and non-Production
  • Debug application errors, server crashes, out of memory errors, etc., by performing log file analysis of Tuxedo C servers, WebLogic servers, Apache servers, Oracle database servers
  • Identify memory/CPU/I/O bottlenecks and then do performance tuning to resolve the bottleneck s
  • Write various documents in support of all production control tasks Responsible for creating UNIX shell scripts as needed to perform a variety of production tasks such as: Nightly database backups/refreshes, batch file execution, automated file movements on AIX 5.2

Confidential

Senior WebLogic Administrator

  • Perform Apache Tomcat and HTTP Server installation, configuration, administration and debugging
  • Conduct URL Redirects on SunOne Web Server, WLS App Deployments, Server Bounces
  • Perform SunOne web server administration and configuration WebLogic 81x installs, upgrades both on UNIX and Windows platforms WebLogic 81x - 92x log file troubleshooting and Web Applications troubleshooting including Proxy plug-ins Apache, Sun, IIS , JDBC Data Source connection and Connection Pool timeout issues, JMS Message Queue issues and tuning, application and application server JDK and JVM related issues, JVM compatibility Memory related issues, OOM errors, Heap issues, Java stack trace analysis GC, Heap, JVM Tuning, core dump analysis using Samurai and URL Redirects on SunOne Web Server, WLS App Deployments and Server Bounces Oracle RDBMS 8x to 10g Connectivity debugging, Data Source JDBC Connection Pool configuration, and DB bottleneck isolation Performance Tuning Hands-on installation, configuration

Confidential

Senior Technical Support Engineer

  • Performed SunOne web server administration and configuration, Apache Tomcat and HTTP Server installation, configuration, administration and debugging WebLogic 7x,8x, 9x installation, configuration, log file debugging, and performance tuning WebSphere 5x, 6x installation, configuration, log file debugging and performance tuning
  • Administered and configured SunOne web server, debugged and tuned JMS Queue troubleshooting and tuning Java GC, JVM, and Heap performed Oracle RDBMS 8x to 10g Connectivity debugging, Data Source JDBC Connection Pool configuration, and DB bottleneck isolation Performance Tuning

Confidential

Senior Technical Support Engineer

  • Performed Apache Tomcat and HTTP Server installation, configuration, administration and debugging WebLogic 7x,8x, 9x installation, configuration, log file debugging and performance tuning and WebSphere 5x, 6x installation, configuration, log file debugging and performance tuning
  • Analyzed GET and POST data in proxy logs debugged HTML source and target failures
  • Created custom VBA code for functional and load based test script hitting web-based applications Performed Oracle RDBMS 8x to 10g Connectivity debugging, Data Source JDBC Connection Pool configuration, and DB bottleneck isolation Performance Tuning

Confidential

Senior Technical Support Engineer - HAS Team

  • Ultra Enterprise 10,000 Server/SSP 30 - 34 total hardware and software support, Solaris OS Support and Veritas Volume Manager EMC Raid manager.
  • Analyzed and debugged Solaris core dumps, diagnosed technical problems.

Confidential

Senior Technical Support Engineer

  • Provided technical support to customers via telephone, email, and web site and pager coverage on Story Server/V Series
  • Supported all third-party applications involved in implementing Story Server into production: Windows NT 4 SP6, Solaris 5x - 9x, Oracle 8x, Oracle Express OLAP, SQL Server 7x - 2000, IIS 4x, Netscape Enterprise Server, Apache
  • Localized Engage Suite for Japanese partner, Sumitomo and provided technical support to customers
  • Debugged CGI, PERL, HTML, SQL, PL/SQL code
  • Built, tested, and supported multi-tier/n-tier web server customer environments
  • Assisted QA with load, functional, and regression testing of beta software

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