SUMMARY

Multi-faceted Information Security Professional with extensive experience in all aspects of network security, software engineering, networking systems development, implementation and administration, technical solutions design and implementation, and project management. Performance history of being results-driven and demonstrating a high level of confidentiality, organization and attention to detail, while ensuring on-going compliance with company, federal, state, and other regulatory requirements. Effectiveness in all aspects of the core business skills analysis, communication, writing, and negotiation. Strong team-oriented interpersonal skills ability to effectively interface with a wide variety of people with different technical abilities. Excellent oral and written communication skills ability to present and discuss technical information in a way that establishes rapport, persuades others, and gains understanding. Ability to travel internationally.

CORE COMPETENCIES

PROFESSIONAL EXPERIENCE

Confidential

Network Data Reconciliation - Lead Engineer

• Lead business engineer tasked with reconciliation of legacy OSI Layer 1, 2 and 3 inventory systems with active network discovery inventory provided by EMC Smarts through the use of AMDOCS Sync Engine.
• Accountable for rule design of hardware recognition alignment between the network and the ARM database.
• All assets from core, provider edge, and customer hand-off are in scope including passive OSI Layer 1 devices such as GPON facilities. Languages utilized include SQL and Java.
• Responsible for metadata management and metadata design of all network hardware for CRAMER data models.
• Ensures metadata designs are in compliance with Ericsson EIRG FEIRG documentation as well as proper alignment with TIRKS metadata designs.
• Operates as a SME for network inventory reconciliation problems and provisioning complications.
• Works closely with network lead architects for on-boarding of new equipment and how equipment will be deployed in the field.
• Acts as a network SME for the MARS auto-activation system and as a database CRAMER and PL/SQL SME for junior IT personnel.

Engineer II

• Application development for the Network Reliability Operations Center as part of the Service Delivery and Activation software development.
• Developed and supported applications to streamline activation and provisioning processes as well as network inventory for ATM, Frame Relay, MPLS and Metro Ethernet.
• Languages utilized in this position include C , C MVC4, ASP, Ruby, Talend, Bonita Studio, and SQL Oracle MySQL .
• Responsible for coaching and developing junior programmers and contractors on network equipment, protocols, programming methodology, as well as directing daily work in a SCRUM framework.
• Acted as a network SME to ensure software development aligns with corporate security standards as well as acceptable provisioning practices of various network hardware.
• Responsible for ensuring application development efforts align with OWASP best practices, especially concerning SQL injection, code injection and LDAP injection.

Network Operations Technician II

• Application development for the Service Delivery department of the Network Reliability Operations Center as part of the Logical Data Provisioning group.
• Developed and supported applications to streamline provisioning processes for ATM, Frame Relay, MPLS and Metro Ethernet.
• Languages utilized in this position include Java, Ruby, XHTML, jQuery JavaScript , PHP, VBS, Perl, and SQL Oracle / MySQL .
• Created initial database designs and operationalized them for tracking of order provisioning and VLAN consumption.
• Created pre-flight order checklists as well as sanity checking network NPE and NID hardware to avoid order fallout due to discrepancies in the order.

Network Operations Technician I, Network Operations Technician

• Provided proactive and reactive network surveillance, troubleshooting, coordination and restoration of service affecting or potentially affecting national network events and issues over Frame Relay, ATM, MPLS and metro Ethernet.
• Delivered technical assistance to field maintenance personnel, trouble tracking, coordination, notification, escalation, and documentation to resolve events/issues efficiently minimizing customer impact.
• Supported infrastructure equipment such as Redback, Lucent CBX500s, Marconi TNX-1100s, ASX-4000's, Nortel 7750s, PSAX 2300s, and Cisco 7600 4600 series routers and switches.
• Created and designed the network training documentation for new hire personnel and trained network technician new hire personnel.

Confidential

Inside Sales Specialist

• Designed, quoted and sold wire-line regulated products such as frame relay, MPLS, ATM and metro Ethernet.
• Responsible for designing CPE implementations with products such as PBXs, Key Systems, routers, firewalls, switches and other various CPE to mid-market and government segments in the South Carolina territory.
• Responsible for contract writing and negotiations with all levels of the corporate hierarchy.
• Managed project installations and coordination of efforts between internal technicians, subcontractors, and clients.

Confidential

Senior Network Engineer

• Designed, installed, maintained and supported Novell, Windows, MySQL, MS SQL and Citrix servers in LAN/MAN and WAN configurations in a 24/7 environment, in addition to designing and maintaining platform-independent communication methods, and conducted capacity and obsolescence planning for existing hardware and software.
• Lead Information Security engineer, responsible for security design, ensuring systems are up to date and vulnerabilities are patched in a timely fashion, as well as incident response.
• Worked closely with VP of Finance and CFO to ensure information risks are quantified and kept within acceptable thresholds.
• Coached and developed employees while in a managerial role hired, evaluated and trained employees on technical issues as well as overseeing daily activities.
• Designed and maintained all retail computer systems, maintained network connectivity using Citrix and TS, and worked with marketing team to design cutting-edge displays for store locations.