IT Contractor Resume Profile

SUMMARY OF QUALIFICATIONS

Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within a Tier One Technical Support and/or Help Desk role. Work well independently, or in a group setting providing all facets of computer support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing Customer and End-User Help Desk Support. Easily identify and resolve technical issues and concerns. Excellent communication and presentation capabilities.

PROFESSIONAL EXPERIENCE

Confidential

IT Contractor

PC Imaging and deployment
McAfee Drive encryptions
Computer / server administration
User support and troubleshooting

Confidential

Network Operations Center Engineer

Provide tier one customer support after hours.
Internal Fault handling and escalation.
Network monitoring
Computer / server administration
User support and troubleshooting

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