Highlights:

• Detail oriented, team player with outstanding troubleshooting and problem solving skills.
• Reliable, self motivated individual capable of completing any assigned task with minimal supervision.
• Senior level experience in an enterprise level environment consisting of Windows 2K3/2k8/2k12 Servers and workstations.
• Experience administrating migrating >150,000 mailboxes and AD accounts across global enterprises.
• MCSE on Windows 2000/2003 MCITP-OCS2007 R2. VCP on VSphere5.
• Extensive Experience with installing and administering Microsoft Exchange, OCS, Lync, SQL, SharePoint, DPM Windows Servers.
• Extremely proficient with HP, IBM, and Dell Server WinTel hardware.
• Strong knowledge of email authentication - SPF, SenderID, DKIM, DMARC.
• Familiar with industry standard Project Management processes and procedures.
• Consistently up to date on emerging technologies and their potential application to essential business functions.
• Deep level understanding of Change Control processes and procedures.
• Well versed in server patching and security fixes.
• Architect level experience planning, administering, and deploying Exchange in an enterprise environment.
• Proficient with VBS, WSH, and PowerShell Scripting.
• Experienced with Virtualization products from VMWare, Oracle and Microsoft.
• ITIL V3 Foundation Certified
• Excellent written verbal communication skills
• Experience with Office 365 with over 750 users on E3 plan.

Experience:

Confidential

Network Messaging Engineer

• Participate as a team member of the Windows / VMWare Administration Team.
• Participate in On-call rotation.
• Migrate Canadian Co-Lo to Dallas Location.
• Provide 3rd level support for Mac and Windows users of Outlook and OWA.
• Train helpdesk personnel in the use of Office 365, Lync, and other aspects of the enterprise E3 Office 365 subscription.
• Performed GPO Audit, and present suggestions for improvement.
• Document existing infrastructure.
• Perform exports for Mimecast archive Ingestion.

Confidential

System Administrator III

• Participate as a team member of the Windows Administration Team.
• Participated in various trials and pilots of Google Apps and Microsoft Office 365.
• Support Postini message hygiene solutions for more than 60 domains.
• Decommissioned various previous Exchange implementations and assorted legacy issues.
• Maintained over 99.5 uptime across 3 global datacenters.
• Provide 3rd level support for Mac and Windows users of Outlook and OWA
• Participate in On-call rotation.
• Provide support for >7000 mobile devices in a Hybrid BYOD environment using BES5, AirWatch, ActiveSync Policies.
• Maintained and supported AD Installation with 40 Global DCs, initially in 2003 Functional Level, raised to 2008 Functional level.
• Implemented Self Help solution to clean up AD and reduce Service Desk calls by 25 .
• Maintained and secured PCI Certified Environment for over 500 retail outlets.
• Began planning design for Exchange 2013 implementation

Confidential

Senior Exchange Engineer

• Participate as a team member in an Exchange 2010 Multi-Tenant implementation.
• Perform Migrations to Exchange 2010 from various platforms, including Google, Kerio and various versions of Exchange.
• Supported users of Office 365 in various agencies.
• Support Mimecast and Postini message hygiene solutions for more than 60 tenant agencies.
• Decommissioned 60 various messaging implementations.
• Maintained over 99.96 uptime across 3 datacenters.
• Provide 3rd level support for Mac and Windows users of Outlook and OWA
• Participate in On-call rotation.
• Provide user support via Citrix CloudPortal
• Provide support for >10000 mobile devices in a BYOD environment.
• Participated in Lync 2013 Multi-Tenant Beta tests.

Confidential

Messaging Architect

• Perform global integration of ING Real Estate into CBRE Investors.
• Support separate Exchange systems for CBRE Investors Exchange 2007 and CBRE Exchange 2010 /2003 .
• Designed global infrastructure for pure Exchange 2010 rollout of CBRE and migration of 46000 mailboxes.
• Design Lync 2010 server implementation for CBRE
• Provide support for 50,000 Mobile devices including iPhones, iPads, Android, Windows Mobile 7, and Blackberry devices in a BYOD environment.
• Provide mentoring and support to 3 junior engineers.
• Supported 78 Exchange servers across 14 domains in a global environment spanning all time zones.
• Supported various organizations within Office 365

Confidential

Email Engineer

• Perform integration of AirTran Airlines into Southwest Airlines.
• Support Separate Exchange systems for AirtTran Exchange 2010 and Southwest Airlines.
• Design Exchange 2010 implementation for Southwest Airlines.
• Maintain IronMail implementation for both airlines.
• Support OCS2007 R2 Environment for both airlines >50,000 seats.
• Design and plan for Lync Deployment for both airlines.
• Supported 1000 Blackberry's and 16000 ActiveSync devices

Confidential

Senior Messaging Advisor

• Act as SME on several large accounts for outsourced messaging services.
• Mentor junior analysts in troubleshooting, change management, implementation and design issues affecting supported accounts.
• Support Microsoft Exchange, Symantec Enterprise Vault, Postini, Proofpoint, IronPort and other messaging related technologies.
• Participate in Change Management procedures for accounts, as well as change implementer, approver and verification.
• Provide scripts and automation to customers and accounts whenever possible.
• Support OCS Lync Server for several accounts.
• Respond to issue 24/7 for all accounts in on call rotation.
• Participate in Sev-1 and Sev-2 issue affecting all Dell / Perot System issues on WinTel platforms.
• Provide direction for accounts concerning retention limits, E-Discovery requests, and document production across all facets of said messaging infrastructure.
• Monitor queues and issues to ensure all SLA's are met within allotted windows.

Confidential

Senior Messaging Architect Contractor

• Architected and implemented Exchange 2010 migration for 30,000 users from Exchange 2003
• Architected and implemented Microsoft Office Communications Server R2 for 14,000 users across the company.
• Architected LyncServer for 30,000 users in environments with diverse bandwidth availability.
• Resolved issues with ForeFront Identity Manager and Active Directory.
• Implemented ForeFront Online Protection for Exchange as part of a complete email security program with ForeFront for Exchange 2010.
• Designed and implemented Microsoft Data Protection Manager 2010 for over 200 servers and 1000 Wintel client machines.
• Corrected issues with multisite AD Implementation for rapidly expanding company in the defense industry.
• Implemented ActiveSync Policies for over 11,000 Apple iPod Touch's and Apple iPhones.
• Supported and virtualized over 300 servers on Microsoft's Hyper -V technology.
• Introduced HP Leftand ISCSI SAN to the environment.

Confidential

Infrastructure Architect Contractor

• Responsible for the in-sourcing of Active Directory and Exchange from hosted services provider.
• Performed migration of Exchange from 2003 to 2007 for 15,000 international users.
• Merged all helpdesk services from outsourced provider to internal call center.
• In-sourced Exchange for French and German users from hosted providers in their respective countries.
• Implemented global DNS from various providers to in house servers.
• Implemented 4 node VMWare ESX 3.5 cluster, and Dell / EMC ISCSI SAN.
• Responsible for all maintenance and administration of current infrastructure.
• Supported Siemens in OpenScape VOIP/UC rollout.
• Implemented and supported BlackBerry Enterprise Server.
• Responsible for DR planning and implementation for entire Wintel enterprise.

Confidential

Senior Exchange and OCS Engineer/Consultant

• Administration and performance management of Exchange 2007 and 2003 servers
• Administration and performance management of OCS 2007
• Exchange server configuration, upgrades and troubleshooting
• Manage Exchange Anti-Spam, Anti-Virus filters via MS Forefront Proofpoint
• Assist Helpdesk with tickets involving Exchange Pop and MAPI clients
• Verify Exchange server backup/restores and logging
• Write various Exchange/Outlook 2007 feature documentation for Helpdesk and End User reference
• Managed Adds and Changes to Exchange Global Address Book, Distribution lists, Wizards email
• Maintain Custom Recipients and Text Paging
• Windows 2003 Active Directory design and administration
• Supported Four node VMWare 3.5 Cluster with VMotion technology
• Administer Exchange technical screening interviews for prospective consultants as requested

Confidential

Senior Messaging Engineer, Team Lead

• Act as a liaison between Experian and our acquisitions, customers, and internal business units on issues affecting mail connectivity, security, and compliance, as well as value-add services we could offer.
• Work with vendors to integrate world class products and services into Experian's global messaging infrastructure.
• Design, Implement and maintain a world class messaging system using Microsoft Exchange and Active Directory to support a global 24 x 7 infrastructure.
• Designed, managed and administered a dynamic messaging environment spanning 37 nations and all time zones.
• Migrated users from over 60 global acquisitions to the corporate Exchange / Outlook email infrastructure.
• Designed and implemented a global Exchange 2003 infrastructure, with an eye on Exchange 2007 for perimeter security, cost efficiencies and high availability exceeding Exchange 2003
• Provide steady state support for messaging systems for acquisitions and clients of Experian Information Solutions.
• Designed and implemented world class anti-SPAM, anti-virus and anti-phishing systems for Experian's global Wintel infrastructure.
• Maintain Blackberry Enterprise Servers with over 1500 devices, all managed OTA.
• Implemented MOM 2005 to monitor and report on corporate messaging servers.
• Implemented Quest MessageStats for complete messaging reporting.
• Implemented Global LCS/OCS infrastructure supporting over 10,000 users.
• Recently completed our secure messaging infrastructure, supporting OWA, RPC/HTTP, MAPI, IMAP4, POP3 support.

Confidential

Messaging Consultant

• Assist in a migration project of 60,000 global seats from Windows NT / Lotus Notes to Windows 2k3/AD and Exchange 2003.
• Migrated users from various subsidiaries BES servers to a unified BES system from a variety of Blackberry providers.
• Provide steady state support for messaging systems for clients of PerotSystems as well as internal PerotSystems Exchange systems.
• Manage messaging systems for PerotSystem Clients such as Tenet Health Systems and Wolters Kluwer, gbh on Wintel platform.

Confidential

Network Consultant:

• Responsible for implementation of Microsoft Active Directory Exchange 2003 for several clients.
• Troubleshoot all issues relative to Outlook and Exchange 2003 connectivity.
• Implemented Anti-Spam technologies, primarily with GFI MailEssentials MailSecurity.
• Responsible for providing network support to over 150 clients
• Responsible for all IT operations in the Dallas headquarters office.
• Implemented Active Directory for five separate but connected companies, including 19 branch offices.
• Connected 19 branch offices via Cisco PIX VPN to insure secure and reliable communication, using various connectivity methodologies.

Confidential

System Engineer / Windows Platform Lead

• Responsible for 160 Wintel Servers, including seven Production Exchange 5.5 and Exchange 2000 servers, providing mail services to users in four locations three sites.
• Provide 3rd level support for end users with Outlook and Exchange related issues.
• Supported all production Apps and services running on Windows servers.
• Developed and tested several different strategies to incorporate Windows Server 2K3 and Exchange 2K3 into the production environment.
• Prepared plan for actual production implementation of Windows Server 2K3 and Exchange 2K3.
• Planned and managed capacity and performance for 160 servers across 4 locations.
• Built test WAN for Application testing of Windows Server 2K3 architecture.
• Provide Directory Synchronization across four different organizations.
• Maintained Active Directory with 8000 objects, across 3 geographic locations.
• Maintained MS SMS 2.0 implementation for Desktop and Server auditing and security management.
• On Call, 24x 7 rotations.
• Implemented NetIQ's Mail Marshall, reducing Spam by over 95
• Work as Technical Lead, supervising team of seven administrators, maintaining 99.97 uptime of supported systems
• Migrated enterprise from NT4 to Active Directory with 0 downtime, using tools from Net IQ and Quest Software.
• Migrated 2500 users from two email domains to a third domain in under eight hours.
• Led SysAdmin team in integration efforts of acquisition of Peoplefirst, LLC
• Act as a liaison between 5 business units and IT production support for maximum uptime.
• Familiar with EMC Clarion and NetApp SAN Devices connected via Fibre Channel
• Managed Enterprise NetBackup Implementation
• Ensured all servers were QA'd and properly patched
• Trained email users on safe email use, and acceptable business uses.
• Kept upper management apprised of Windows Platform teams activities via weekly status reports and management meetings.

Confidential

IT Engineer:

• Responsible for 30 NT servers in an Enterprise Environment.
• Act as liaison between end-users and corporate provided services.
• Maintained over 1500 NT and 9.x workstation.
• Began production implementation of VMWare Server Virtualization Technology for Wintel Servers.
• Built, tested and installed Windows 2000 in a lab environment to verify compatibility within current corporate IT standards.
• Migrated over 1100 users to Outlook 97 from Eudora and various other clients.
• Troubleshoot connectivity issues between HP-UX and NT Machines.
• Resolved messaging issues affecting over all users in a heterogeneous environment, consisting of OpenMail, Exchange and Unix mail servers.
• Developed disaster recovery plan for the site.
• Responsible for migration from HP OmniBackII to Veritas Backup Exec.
• Train support technicians in supporting multiple OS configurations in an enterprise environment.
• Provide consulting services to IT customers regarding server hardware for development tasks.
• Site contact for corporate messaging initiatives, and I help shape corporate messaging strategy.
• Rolled out Cisco VPN solution to over 300 users on various platforms.

Messaging Consultant:

• Provide multi-site messaging system design, support, and implementation for HP Consulting's Fortune 500 clients.
• Responded to RFP's on behalf of HP Consulting.
• Designed fault tolerant, always on multi-site system designs for GTE, Sony, Qwest Communications, Qualcomm, and BellSouth.
• Migrated over 500,000 seats from Lotus Notes, HP OpenMail, and Novell GroupWise to Microsoft Exchange for GTE Verizon , Sony, Qwest Communications, Qualcomm and BellSouth
• Represent HP Consulting at various conferences and shows.

Confidential

• Avionics Technician E-4 Honorable discharge
• Lead crew of 16 Marines responsible for maintaining avionics equipment on all Marine Corps aircraft.
• Responsible for keeping all manuals and documentation up to date.
• QA inspector