SUMMARY:

• 8+ years of progressive management experience to include Operations and Team Management, Project Management, and Performance Management
• 10+ years of progressive experience in Information Technology support/troubleshooting/management
• Ability to work well both independently and in a team environment
• Proven ability to communicate to both technical and non - technical audiences and senior leaders.
• Ability to learn very quickly and adapt to changes in requirements and environments quickly and independently.
• Created and managed the Commander’s Quality Control Program for the 690th Confidential that was responsible for reducing technician error rates by more than 75% and lead to improvements in the organizations training program and improvements in process documentation. The program was briefed to and received high remarks from Wing Commanders and General Officers.
• Team Lead responsible for creating and reviewing over 200 new processes and procedures documents used by over 1,000 IT technicians around the world.
• Created and managed a Quality Control Program for the 690th Confidential that was responsible for reducing technician error rates by more than 75% and lead to improvements in the organizations training program and improvements in process documentation.
• Recognized for Outstanding Leadership and Contributions to the success of the 690th NSS on three separate occasions by the customer and senior leadership.

TECHNICAL SKILLS:

Experienced with the use, configuration, and management of Cisco, Juniper, F5, Riverbed, IBM, Blue Coat, and Palo Alto network devices to include routers, switches, firewalls, proxies, intrusion detection/prevention systems, wireless access points,and load balancers.

Familiar with the NIST Risk Management Framework and experienced with the DoD DIACAP certification processes.

Experience in the use of Splunk, Wireshark, Tenable Security Center (ACAS), Retina, and Spectrum network monitoring tools.

Experience with the contents and use of NIST 800 series, DoD 8500 series, and FISM requirements, directives, processes, and instructions.

EMPLOYMENT:

Information Security Engineer Senior / Associate

Confidential

Responsibilities:

• Responsible for managing and maintaining the systems and network security posture for the unit.
• Supervise and review the work of two junior network and security analysts.
• Prepare and submit DIACAP packages for new and continued system accreditation.
• Conduct regular eEye Retina and Nessus network security scans to ensure compliance with Information Assurance Vulnerability Management (IAVM) guidance, DISA STIGs, Marine Corps security standards, and Navy network security requirements.
• Coordinate with systems administrators to ensure all identified threats are eliminated and/or mitigated in accordance with established guidance to ensure defense-in-depth is maintained.
• Develops and maintain unit network and systems security program to include network and system access, McAfee HBSS policies, and Managing Access Control Lists on network devices.
• Serve as the network administrator supporting a multi-vendor network environment.
• Develops technical standards and requirements for the acquisition of network hardware, software and services.
• Ensures the rigorous application of information security/information assurance policies, principles and practices in the delivery of network services.
• Briefs senior leadership on current network and security statuses, and provide updates on future initiatives.

Network Engineer

Confidential

Responsibilities:

• Manage and support the network operations of the Defense Information Systems Agency (DISA) Consolidated Communications Center (CCC) in a 24/7/365 environment in support of over 3 million network users in all DoD branches.
• Serves as a senior network administrator and Local Area Network (LAN) and Wide Area Network (WAN) manager with responsibility for defining and executing the total breadth of network operations of an activity to ensure continuous availability and accessibility of global WAN/LAN
• Project Manager for enterprise SSL certification management program covering over 100 websites. Responsible for monitoring and managing the creation and deployment of certificates to the appropriate content devices. Track and monitor SSL certificate lifecycle in order to ensure maximum website availability. Assign tasks to team members in support of the SSL certification initiative.
• Develops and implements complex configuration management plans for complex LANs and Wide Area Networks (WANs).
• Trained on and familiar with: DoD Information Assurance Policy and Technology (IAP&T), DIACAP, and PKI processes and procedures.
• Develops project plans, assigns and prioritizes the work of other network specialists, and oversees the implementation of project activities.
• Configures front-end processors, hubs, switches, and routers; monitors network performance; analyzes network traffic patterns; and installs network software fixes and upgrades.
• Develops technical standards and requirements for the acquisition of network hardware, software and services.
• Ensures the rigorous application of information security/information assurance policies, principles and practices in the delivery of network services.

Site Manager

Confidential

Responsibilities:

• Coordinate the resolution of incidents that require assistance from higher tier and partner organizations.
• Act as the primary liaison between the Air Force Commander and contract team.
• Brief high level VIPs and stake holders on current status of operations and future initiatives.
• Acted as the Project Manager for Commander’s Quality Control Program. Conducted information gathering sessions and determined project scope, collected customer and user requirements and deliverables, created and managed timelines and ensured deadlines were met, ensured that the program was tested and completed the creation of supporting documentation. Ensured that re-evaluation and continual process improvement was conducted regularly. Project was completed on-time and met all of the Commander’s requirements.
• Acted as a Project Support Manager on the ESD Toolbox. Conducted information gathering sessions by working with various stake holders in multiple locations across a large geographical area, collected customer and user requirements, ensured deadlines were met, tested and provided feedback for each spiral of development. Ensure that the documentation team was working within scope and producing high quality products in a timely manner. Project was completed on-time and met all stakeholder requirements.
• Provided recommendations for improvements to technology and processes based on experience and industry best practices.
• Test and evaluate new technologies to ensure operational needs are met based on customer and user requirements.

Proprietary Systems Specialist /Site Trainer

Confidential

Responsibilities:

• Provide technical assistance, troubleshooting, and resolution for all end-user devices and account management to all AF Network Users.
• Ensure all new technicians are trained to use the tools of this position properly and effectively through a four week training course.
• Ensure all current technicians meet the standard for performance, and work with management and team leaders to provide training solutions to those that are not consistently meeting the standards of job performance.
• Develop new training methods, procedures, and course materials to combat the ever changing work environment and ensure standards are consistently met.

Functional Analyst

Confidential

Responsibilities:

• Track issues to resolution, and report findings and root cause to higher level leadership.
• Assist with the diagnosis and resolution of Air Force network devices and software.
• Monitor and report on incident trends for use in the acquisition of future network hardware, software and services.
• Maintain classified information in a secure environment.
• Provided a central point of coordination between various organizations, agencies, and vendors to resolve high level network issues.

Service Desk Technician

Confidential

Responsibilities:

• Performs systematic analysis of AF Portal problems and recommends solutions via phone and emails.
• Assist in the diagnosis and resolutions of Combat Support Information Systems (CSIS) issues.
• Responds to Deficiency Reports.
• Maintain and update the REMEDY ticketing/ knowledge management database to ensure instant and accurate reporting.
• Perform departmental administrative duties as assigned, such as generation and tracking of purchase requests, maintenance contracts, staff data and departmental policies and procedures.