PROFESSIONAL SUMMARY:

• An Information Technology professional with 15 years of experience.
• Strong working experience skills include networking, Windows servers, Apple servers, Apple IPhone, IPad, MacBook Pro's, Window laptops and desktops, tablets, security, and design.
• A productive self-starter with a strong work ethic consistently achieve goals.
• Proven experience in networks and operating system design, development, executing, troubleshooting, system integration, technical support, and customer service helpdesk.

PROFESSIONAL EXPERIENCE:

Confidential

Area Technical Specialist/Voice Solutions

Responsibilities:

• Perform support and maintenance for customer VOIP and PBX solutions.
• Manage, Troubleshoot and Maintain Linux and Windows Servers.

Confidential

Systems Administrator

Responsibilities:

• Administer, add security rights, permissions on, IPads, Mac Book Pros, Casper Server, and IPhones.
• Architect, Develop, Plot, and Execute additional VLAN's to Segment the Company Infrastructure. Apply updates and patches for Apple products.
• Back up data on the Casper.
• Work extensively with IPhone, iPad and MacBook Pro, Troubleshooting, Hardware, Software
• Configure email, accounts on the devices, network access, Wi-Fi, and back up data on the IPhone, iPad and MacBook Pro
• Administer and support VMWare, ERP, RDS, Windows servers, Citrix servers, EMC, UNIX servers, Active Directory, DNS, Exchange, DHCP, SQL, websites, and backup solutions in a MAC and Windows environment.
• Responsible for all levels of server and application support for the organization.
• Provide IT support for all users.
• Manage budget, people, and projects.

Confidential

Network Administrator

Responsibilities:

• Administer, add security rights, permissions on, IPads, Mac Book Pros, Casper Server, and IPhones.
• Apply updates and patches for Apple products.
• Back up data on the Casper.
• Work extensively with IPhone, iPad and MacBook Pro, Troubleshooting, Hardware, Software

Configure email, accounts on the devices, network access, Wi-Fi, and back up data on the IPhone, iPad and MacBook Pro

Administer and support VMWare, ERP, RDS, Windows servers, UNIX servers, Active Directory, DNS, Exchange, DHCP, SQL, websites, and backup solutions in a MAC and Windows environment.

Responsible for all levels of server and application support for the organization.

Confidential

Client Server Team Lead

Responsibilities:

Lead Network Administrator and escalation person in support of VMWare, Citrix, SAN, RDS, LYNC, Exchange, SharePoint, Windows servers, UNIX servers, Active Directory, DNS, DHCP, SAN, ERP, SCCM, SCOM, SQL, and Cisco products.

Administer, add security rights, permissions on, IPads, Mac Book Pros, Casper Server, and IPhones.

Apply updates and patches for Apple products.

Support Casper server, Mac Book Pros, IPads, and IPhone

Configure email, accounts on the devices, network access, Wi-Fi, and back up data on the IPhone, iPad and MacBook Pro

Perform analyst duties as defined by Client Server Manager to assist team with administration duties.

IT project management.

Design, Build, Maintain, Support and Troubleshoot Windows Server systems and Storage in an enterprise environment.

Support various applications with troubleshooting, patching and upgrades.

Recommend technology enhancements that improve business processes and enhancements that increase reliability and stability of proposed and existing systems.

General supervisory duties: approve time cards, manage vacation time, assist with PC D goals and performance appraisals, point of escalation for on-call staff, training, career development, etc.

Confidential

Systems Support Manager

Responsibilities:

Administer Disaster and Recovery plans.

Responsible for designing and implementing the workflows and policies that are utilized by the team.

Implement databases and framework as architected and key objects and interfaces.

Manage all development resources and provide technical leadership to the team. Implement effective design and development methodologies.

Manage the progress of major milestones and releases to ensure that timeline goals are met. Worked to remove obstacles and improve focus for the team.

Lead support person for support desk personnel for all company used hardware and software applications.

Manage department employees and reviews.

Manage inventory, budgets, product ordering, and licensing.

Maintain and establish vendor relationships.

Facilitate and train field employees.

Create and maintain training documentation.

Confidential

IT Supervisor

Responsibilities:

Responsible for designing and implementing the workflows and policies that are utilized by the team.

Manage all development resources and provide technical leadership to the team. Administer multiple Windows Servers, Exchange servers, and SQL servers.

Assist and maintain Local Area Network and Wide Area Network by setting up user accounts, assigning rights and permissions, setting up shares, and troubleshooting Active Directory,Cisco routers, Cisco switches, VPN, TCP/IP, and gateways.

Maintain and troubleshoot server hardware.

Administer COM vault backup software.

Administer Disaster and Recovery plans.

Manage cell phones, PBX, and mobile devices. Manage Windows clients.

Worked to remove obstacles and improve focus for the team.

Implement effective design and development methodologies.

Create and maintain department budget.

Manage department employees and reviews.

Manage inventory, product ordering, and licensing.

Maintain and establish vendor relationships.

Confidential

IT Manager/Systems Engineer

Responsibilities:

Architected the entire Network Systems Infrastructure for Enkidu.

Assisted and maintained Local Area Network by setting up user accounts, assigning rights and permissions, setting up shares, and troubleshooting/configuring routers, VPN, TCP/IP, and gateways.

Managed department employees, created budgets, managed inventory, product ordering, and licensing. Established and maintained vendor relationships.

Administer multiple Windows servers, Exchange servers, and SQL servers.

Responsible for designing and implementing the workflows and policies that are utilized by the team. Managed Windows clients.

Administer Disaster and Recovery plans.

Configured hardware and software for new computers. Oversee the deployment of application builds to production.

Manage cell phones, PBX, and mobile devices.