PERFORMANCE PROFILE

• Desktop engineer specializing in Application Packaging with seven plus years of experience in SCCM(System Center Configuration Manager) 2012,SCCM2007, SMS 2003, MDT 2012, SCOM 2012,SQL Queries, APP - V, Power Shell,, VBScript, Citrix, Windows Azure, MDOP .
• Experienced in all stages of the software lifecycle functions - requirements gathering, analysis, design, development, test and implementation.
• Expertise in Windows Installer Technology, Install Shield Admin Studio 14.0, Wise Packaging Studio 8.0 and Application virtualization using APP-V 5.0.
• Experience on Multi-tier EnterpriseEMC Storagesystems administration, architecture, design, installation, migration, virtualization, management, monitoring, performance analysis & Reporting.
• Experience in using Windows Installer SDK development tools like Orca to work with MSI’s for debugging, review, and cleanup of packages. Other tools: Filemon, Regmon etc.
• Experience Testing, Evaluation, and Remediation ofOfficefiles for compatibility with MicrosoftOffice365.
• Experience in migrating existing applications from on-premises toAzure.
• Experience in Windows \ Linux andMacsystems users.
• Experience in Packaging and deployment the office 365 in MAC systems
• Experience in Network Security/MonitoringVirtualprivatenetwork (VPN)
• Experience Create and regulate LAN/WAN andserveralerts to monitor systems health.
• Experience in application distribution with use of SMS and VBscripting.
• Experience in Microsoft Deployment Toolkit for automating desktop and server deployments.
• ExperiencedSANManagement for MAC/Windows operating systems troubleshooting day-to-dayNAS/Storage and Host related issues.
• Experience in design and deployment of mid to large scaleSCCMinfrastructures.
• Experience in Installing and Configuration of SCCM Client and Console for Deployment and QA of applications in the test environment.
• Worked on Develop and maintain SCCM Task Sequences (OSD, MDT, and WSUS).
• Experience in Active Directory, Group Policy, Microsoft DNS, IIS, Virtualization (VMware), Symantec Endpoint Protection.
• Experience as level 4 for troubleshootingOffice365pro plus deployment issues.
• Worked with App-V Sequencer and Client for sequencing, streaming, testing and troubleshooting virtual applications.
• Experience with OSD andMDTwithin SCCM 2012.
• Experience in Installing and Configuration of SCCM Client and Console for Deployment and QA of applications in the test environment.
• Worked on Interface with the end-users and application testers to conduct UAT and/or troubleshoot applications with issues.
• Experience withMDOPtools App-V 4.6 and 5.0 Virtualization of applications that support Win 7.
• Experience in drive encryption of all corporate laptop devices using McAfee Drive Encryption.
• Experience in managed the migration ofExchange2010 toExchange2013, both AD forests are on Windows Server 2012
• Experience writing scripts using VBScript, WMI scripts, and batch files.
• Migration fromSCCM2007 toSCCM2012, Migration Windows 7 to Windows 10.
• Proficiency in deploying application through Citrix XenApp including Application Streaming Process, Application Delivery Criteria and User Profiles.
• Strong knowledge and experience on MSI, MST (Transforms), MSM (Merge Modules), MSP (Patches) and MSI database tables etc
• Experience in Microsoft Remote Desktop Connection.
• Experienced in Deployment and Patch Management (Big Fix, Altiris, MSSCCM)
• Experience in packaging an applications for Lockdown Environment.
• Knowledge of overall networking technologies TCP/IP, DNS, DHCP, WINS.
• Windows XP, 2007, 8 & 10, Office Suite 2003 & 2007, 2013, Open Office, Active Directory, Windows Server 2003, Mail Server (Mail Daemon), SQL Server.
• Solid knowledge of Mac IOS &Windows XP, 7, 8 & 10 image building and debugging, Office packaging and key management, networking.
• Excellent interpersonal and oral/written communication skills and have high adaptability to changes in technology.

TECHNICAL SKILLS

Operating Systems: Windows 10/Windows 8.1\Windows 7 /Vista / XP /Mac

Languages: C, HTML, Java Script, VB Scripting, Wise Scripting, Power Shell.

Technologies: Windows Installer (MSI), Active Directory, Windows Script, and Orca Wise Script, Group Policy (GPO), Win batch/DOS Batch

Imaging Tools: Norton Ghost, VMware, PXE, WMI

Packaging Tools: Install Shield Admin studio 14.0, App V 5.0,Vmware,Thin app, LANDesk, IBM End Point Manager, VDI, Citrix 5.5

Troubleshooting Tools: Filemon,Regmon, Procmon, Dependency walker, Beyond Compare

Application Remediation Tools: SCCM 2012, SCCM 2007,SCOM, MDT2012, Microsoft Build Manager, Altiris Notification and Deployment Server APP DNA, Microsoft ACT Toolkit 5.5

PROFESSIONAL EXPERIENCE

Confidential, Irving, Texas

Application Packager-SCCM Engineer

Responsibilities:

• Worked onwindows7 toWindows10 Next gen desktopmigrationproject.
• Provided level 2 and level 3 support to users while migratingfromwindows7 32 bit toWindows10 64 bit.
• Microsoft System Center Configuration Manager (SCCM) 2012 deployment on various environments.
• Configured the Office 365 Tenant to facilitate the end-user migration to the cloud registered the domains as well as assisted with the registration of the DNS records / Firewall validation
• Install and configure Azure AD Connect and Office 365 for end to end user migration to the cloud.
• Created Process for enabling all users with anOfficePro license.
• Created Process for Disabling Installation ofOffice365Pro plus from theOffice365portal, On-going.
• Create the packaging the office 365 for Mac systems.
• Office 365 domain management.
• Skype for business troubleshooting.
• Created Power Shell Scripts/Process for Activation and De-Activation of licenses.
• Responsible for corporateanti-virususing McAfee Virus Scan Enterprise
• Responsible for hardware load balancer and how it is utilized with all core business applications
• Responsible for SSL certificates for all business applications
• Created Playbook explaining the execution process and test plans for Scripts.
• Installed and configured Priasoft migration toolset to facilitate the user migration from Exchange 2010 to the cloud.
• Installation and configuration of MicrosoftWindows2008and2012Servers.
• Build and configured newWindows2003/2008/2008r2/2012& Linux VMs and physicalservers
• Responsible for Daily Active DirectoryAdministrationandGPO(Group Policy Objects)
• Deploying .wim file with SCCM andMDTFacilitate and perform Windows 7deploymentsin a largeMDTbaseddeploymentproject
• Provide timely updates to client and end users with upgrade progress
• Work with client team to gain understanding of local environment and tribal knowledge.
• Provide extensive support duringdeployment, diagnose issues, and suggest possible solutions
• Create easy to follow documentation for techs to use during and postdeployment
• Create checklist of tasks needed to be completed predeployment, and delegate tasks accordingly
• Deploying the APP V Application with integration of SCCM
• Installed OS, patches and security policies through SMS/SCCM 2012 Admin Tools.
• Installed SQL server 2012 forSCCM Database configuration.
• Responsible for providing 3rd level infrastructure support, and assisted in the maintenance and troubleshooting ofSCCM and client workstations.
• PushedSCCM2012 client to all end clients and debugged the failed PC's.
• Installed OS, patches and security policies through SMS/SCCM2012 Admin Tools.
• VMwareadministration- Implementation, Multi-pathing, Performance tuning & capacity management.
• Created various custompackages, Task sequences for building OSD task sequences
• Created various custom reports forMigrationreporting and other deployment reports.
• Worked on testing the applications compatibility with Windows 7 and package them Using Wise Package Studio.
• Completing the UAT of the applications in Windows 7 platform by the SME from the business unit.
• Troubleshooting of packaged Applications in both the Windows and Citrix XP PS 4.0, 4.5 XenApp environment
• Using the VB Script, Wise Script and WIN batch files to automate Custom Actions.

Environment: Windows 7 Enterprise (32 and 64 bit), Windows 10,Installshield 14, Admin Studio 14,MDT 2012, Microsoft App v 5.0, SCCM 2012, VB Script, Wise Script, and Power Shell.

Confidential, Brentwood, TN

SCCM\ Software Packaging Engineer

Responsibilities:

• Sound knowledge in deploying packages using Microsoft SCCM-2007 on both test machines for internal validation and user’s machines for production deployment.
• Good experience in writing custom scripts using Wise script, Install script, VB script, Batch script, windows Power shell.
• Responsible for creation and maintenance of all client group policy objectsincluding security settings, operating system configuration, and softwaredeployment.
• Installed and managed several auditing and client management solutions Active Directory Administrator tool, Quickbase Database Administration, Windows.
• DeploymentToolkit for PC security updates and softwaredeployment.Implemented BitLocker and BitLocker ToGo for fixed and removable disk encryption
• Eliminating the need for additional 3rd party solutionsOperating systemdeploymentleveraging SCCM andMDTto create and maintain
• Strong experience in troubleshooting the software, hardware and the infrastructure.
• Worked with App-V Sequencer and Client for sequencing, streaming, testing and troubleshooting virtual applications.
• Responsible production support of Active directory (AD),GPO, Domain users, Users and groups and given appropriate permissions, shares and privilege to access LAN and Domain environment.
• Responsible for supporting Active Directory, Exchange Servers on-prem and O365, Uptime Monitoring, File Systems and Backups as well as maintaining many third party server applications. Provide SQL 2008/2012 support for Business Application Team.Worked on SCCM Backup issue.
• TroubleshootingSCCM client installation issues on Servers & workstations.
• Managing disks and storage onSCCM primary servers & Secondary servers.
• Creation of management packs for Windows Server 2003 OperatingSystem, IIS, SQL and ADS
• Installing, re-installing and configuringSCCM applications on servers.
• Implementation of SCOM 2007 R2 & installation and configuration of all Server Roles of SCOM 2007 R2
• Actively participated in troubleshooting of Windows Server Based & SCOM related issues.
• Developed few of the best practices to enhance the performance of the SCOM agent performance and monitoring infrastructure at the client location
• Managing package distributions to servers, Alerts thrown by SCOM forSCCM servers.
• Performing obsolete records management and Creation and distribution of package on global level.
• Packaged applications are managed by Group Policy and Deployed bySCCM Tool
• SCCM Secondary site server configuration and troubleshooting.
• SCCM Asset Reporting and Reporting Software Usage, Maintain Deployment Calendar and License Validation process.
• SCCM 2007 Reporting and Custom Reporting for Deployment Penetration Updating patches for Servers & Workstations
• TroubleshootingSCCM Infrastructure issues in Package Distribution and Advertisement Status

Environment: Flexera Admin studio, APP-V, V Sphere 5.0, VMware Workstation7, Windows Enterprise SP1,MDT,SCCM 2007 and 2012,SCOM 2007,2012, SCCM client center Windows server 2003, 2008,VB ScriptNorwegian

Confidential, Miami, FL

Application Packaging Engineer

Responsibilities:

• Created Windows Installer setup packages (.MSIs) on Windows XP/Win 7 platform and modified the legacy applications using Wise Package Studio 8.0, Admin studio 10.0
• Created MSI’s in a locked down environment and set permissions on files and registry keys for user access.
• Worked on various applications to build Upgrades and Patches (MSP) according to the package Requirement
• Developed various custom actions that need to perform specific tasks for, during and after installations.
• Performed package validation and troubleshooting the applications to resolve Internal Consistency Errors (ICE).
• Interacted with Users and Application Owners for gathering information required for Application Packaging.
• Used VB Scripts and Wise Script Editor to create wrappers for preinstall and post install software packaging and to automate and schedule the tasks.
• Conducted peer review and pre-quality control on MSIs created by team members and final quality checks before releasing to testing.
• Integration ofSCCM / SMS environment with Active Directory.
• Managed Windows Deployment Services infrastructure to allow for network installations of operating systems inSCCM 2007.
• Managed inventory and software distribution withSCCM 2007
• Developed Power Shell scripts to capture logs and registry settings for brokenSCCM clients to investigate problem issues.
• Assisted support teams on packaging and release management best practices.
• Developed process to patch and support clients using Software Updates Management inSCCM.Designed and implemented System Center 2012 R2 Orchestrator and Service Manager

Environment: Windows 7(32bit, 64bit), Admin studio, Installshield11.0, Wise Package Studio 8.0, Wise Script,VB Script, SCCM 2012,SCCM 2007

Confidential, East Hanover, NJ

Windows Software Packager

Responsibilities:

• Repackaging the applications using Admin Studio 10 and creating the Transforms.
• Delivering the packaged applications for Desktops and Servers through SCCM 2007.
• Documentation of troubleshooting& issue resolution along with strategic planning, scheduling, and tracking of software distributions
• Worked on testing the applications compatibility with Windows 7 and package them Using Wise Package Studio.
• Completing the UAT of the applications in Windows 7 platform by the SME from the business unit.
• Sequencing applications using App-V 4.5 and publishing on Microsoft App-V Client Server.
• Experience in publishing the sequenced applications on Windows Server 2008 Microsoft App-V Management Sever to the defined groups in Active Directory.
• Troubleshooting of packaged Applications in both the Windows and Citrix Xen App environment
• Application migration and management using App DNA
• Deployed applications using SCCM and MDT by creating the application profiles using both Task sequence and Microsoft Build Manager.
• Using the VB Script, Wise Script and WIN batch files to automate the things for desktop Custom Actions.

Environment: Windows XP, Wise Package Studio 8 Install shield 10, Admin Studio 10, Microsoft App v 4.5, SCCM 2007, VB Script, Wise Script, and Power Shell

Confidential

System Administrator

Responsibilities:

• Implementation, Configuration, and Troubleshooting of Standard & Enterprise Network Systems Using Windows 2000 and Windows NT 4.0 Server, LAN & WAN TCP/IP based Application network.
• Performing Hardware, Network Security, Antiviral Management and Software installations, configuration, troubleshooting of assigned Servers and Network Systems.
• Installing and Configuring Windows 2000 Server Operating Systems.
• Managing Users, User Permissions and Creating folders for the users
• Managing Backup and Recovery.
• Providing the Internet access to the users.
• Creating users and maintaining passwords.
• Day to day administration and maintenance of LAN connectivity.
• Implementation, Configuration, and Troubleshooting of Systems Using Windows 2000 Professional and Linux operating systems.
• Performing Hardware, Antiviral Management and Software installations, configuration.
• Managing network printers
• Installing and Configuring Windows 9x, ME, 2000 Professional, Linux operating systems.