SUMMARY:

• CUCM - Cisco Unified Communications Engineer/ Cisco Voice Engineer / UC Solution Engineer/ Sr. Telecom Engineer.
• An Experienced and enthusiastic VoIP Engineering solution engineer professional seeks position in a renowned company dedicated to making an immediate and long term contribution.
• Provide technical support for network and Cisco Unified Communication related projects and assist with resolving critical customer issues.
• Ambitious and dependable with demonstrated expertise in Technical support, UC Implementation, design, operational support and project cycles.
• Attentive to detail an excellent team player and proven leadership values.
• Collaborates well with clients and contributes to growth of an organization by exceeding established goals consistently.
• Goal oriented and strong work ethic.
• Strong interpersonal, leadership, and communications skill.
• CUCM, CUC, CUP version 9, 10, and 11 -Upgrade, Installation, Migrations, Integration-
• Designing and Implementing Cisco Unified Communications on Unified Computing Systems and VMWare environment.
• T1, SIP, PRI, SIP CUBE, MGCP Gateway, H.323 Gateway, SIP Gateway integration with Cisco Unified Communication
• Team Leadership to ensure seamless installation/execution for large enterprise VOIP projects.
• Develop documentation for customer admin knowledge transfer.
• Offer extensive support and troubleshoot tickets for enterprise customers after cutover phase for 30-90 days after cutover phase.

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Network Engineer

Responsibilities:

• Support enterprise customers and provide Unified Communication solutions, with technical design, plan, implementation and support, based on industry’s best practices.
• Provide technical support for network and Cisco Unified Communication related projects and assist with resolving critical customer issues.
• Configure, analyze and troubleshoot VoIP system across multiple clusters
• Program, deployment and service of more than 10 Cisco CUCM, CUC, CUC and Telepresence server installations at enterprise customer organizations.
• Technology products including Servers, Gateways, Video Conferencing, voice/VoIP products, LAN/WAN configurations such as Routers/Switches and Unified Communications Solutions.
• Expert level debugging and Troubleshooting on Cisco UC infrastructure
• Use of Cisco Jabber for corporate communications until the implementation of Lync
• Managed QoS for video conferences.

Confidential, Pearland, TX

Lead Engineer

Responsibilities:

• Design and install CUCM, CUC and CUP version 10.5 per Cisco best practice for over 5000 users.
• Integrating city-wide LDAP and Exchange server with new Cisco phone system for Unified Messaging, Mobility, Single Number Reach, Jabber, and Video Conferencing.
• Support over 5000 end-user for 30 days after installation.

Confidential, Texas

Lead Engineer

Responsibilities:

• Design and install CUCM 10.5, ExpressWay Core, ExpressWay Edge and WebEx Cloud Meeting Room per Cisco best practice.
• Support HR department for 30 days after installation.

Confidential, Houston, TX

Lead Engineer

Responsibilities:

• Design and install new network and CUCM, CUC, CUP 10.5 supporting offices throughout Texas (Houston, El Paso, Austin, San Antonio, and Harlingen).
• Design and implement solutions for offshore wireless network using Routerboards, LAN/WAN accelerators and QoS mechanisms
• Organize and lead VoIP project meetings from kickoff phase thru execution and transition phases.
• Offer extensive day-to-day hands-on supports for all lawyers while transiting to new phone systems for 3 months.

Confidential, Baytown, TX

Voice Engineer

Responsibilities:

• Design and install CUCM/CUC/CUP version 11 for over 4000 phones and 27,000 AD users throughout Confidential .
• Cutover 37 schools for new phone system with SRST at each school.
• Offer extensive support for over 6 months for teachers, administrative staff, and receptionists and solve over 500 tickets.
• H323 & MGCP protocol implementation and support for voice gateways
• Integrating district-wide LDAP and Exchange server with new Cisco phone system for Unified Messaging, Mobility, Single Number Reach, and Jabber.

Confidential, Houston, TX

Voice Engineer

Responsibilities:

• Cutover more than 30 sites for new phone system with SRST.
• Successful Migration of legacy Voice network equipment (Cisco 7825/35 platforms running CUCM 6.01) to C200 chassis with VM servers running CUCM 8.6
• Added QoS into existing network circuits that provided Voice, Data, and Video.

Confidential, Houston, TX

Lead Engineer

Responsibilities:

• Design and install CUCM 11 through LAN/WAN between Houston and North Carolina.
• Analyze current network infrastructure and develop new network with QOS, VLAN supporting new phone system.

Confidential, Houston, TX

Lead Engineer

Responsibilities:

• Upgrade from CUCM/CUC/CUP from version 9.1 to version 11.
• Migrating all 14 sites across the U.S through single data center in Houston.

Confidential, Texas

Lead Engineer

Responsibilities:

• Design and install CUCM/CUC 10.5 for over 500 users.
• Provided voice support to sites recently migrated from Avaya to Cisco VOIP solution

Confidential, Flower Mound, TX

Lead Engineer

Responsibilities:

• Integration/Federation between Cisco Presence and Microsoft Lync cluster-wide (over 1000 users) and offer support while transiting to the new communication technique.