SUMMARY:

• Quick - learning IT professional wif over 12 years of experience in many different aspects of enterprise networks. Possess industry s such as Cisco Certified Network Professional/Security
• Professional/Design Professional/Voice Professional, Microsoft Certified Systems Engineer, RFID+, and strong written/verbal communication skills. Also, can work well under pressure, able to meet deadlines, a strong team player, and speak Spanish (lightly).

TECHNICAL SKILLS:

• Windows Server NT/ 2000/2003/2008, MS Active Directory
• MS Exchange Server, Small Business Server 2000 & 2003, IIS, Windows XP, Windows Vista.
• Novell, Linux (SUSE, Ubuntu), Remedy, eGuard - Password Auto Repository
• PhoneFactor authentication, Backup Exec 11, CA Brightstor, McAfee Enterprise, and E-Trust AntiVirus.
• Windows XP, Windows Vista/Win7, MS Office Suites.
• Norton Ghost, Power Quest Drive Image, Partition Magic, Heat, Vantive, Crystal Report.
• Remote Desktop, VNC, Netmeeting, Dameware Mini Remote, Citrix GoToAssist, LogMeIn, etc

PROFESSIONAL EXPERIENCE:

Confidential, Irvine-CA

Network Engineer

Responsibilities:

• Designed, configured network upgrades/changes. Implemented IPSec VPN tunnels to partners and remote sites. Administered Radius/TACACS+ accounts for VPN users in ACS. Leveraged Riverbed Cascade Profiler and Solarwinds to analyze network usage. Utilized Cisco MARS to analyze raw packet events to troubleshoot traffic.
• Worked wif Systems Engineers to provide network requests for ACL access, and VLAN access for ESX servers. Provided network support to Help Desk, Desktop, and Telecom teams for their various requests. Troubleshot Cisco AnyConnect VPN issues. Configured F5 LTM load-balancers. Used Novo ticketing solutions. Performed upgrades of IOSs. Worked wif Cisco TAC to resolve issues.

Confidential, Orange-CA

Network Engineer

Responsibilities:

• Performed typical duties as a Network Engineer, Network Security Consultant, and Voice Engineer. Used monitoring tools such as Solarwinds NPM/NCM, E-Central, Device Manager, EG, WhatsUp Gold, and MS SCOM. Performed security audits, remediated security vulnerabilities, and applied configurations to multiple network devices via Solarwinds Orion NCM
• Implemented Back-up, Dial-Up, OpenGear Consoles to access network devices at remote branches during internet/WAN outages. Troubleshot firewall access for email and other traffic from Corp and DR sites (For DR testing). Implemented QoS (Quality of Service) to ensure proper bandwidth for the appropriate network traffic.
• Reviewed and refined corporate policies and standards to meet internal and external audits (e.g. Internal Audit Dept., FDIC, etc…). Configured Cisco WAPs (Wireless Access Points). Configured AAA, TACACS+ via Cisco ACS, and troubleshot functionality. Utilized and employed “Center forInternet Security GoldStandardBenchmark” standards to ensure network security. Experience wif Cisco Call Manager 8.X, CallManager Express, Gateways, Gatekeepers, H.323, MGCP, SIP, Unity, VoIP troubleshooting, etc…

Confidential, Houston-TX

Network Engineer

Responsibilities:

• Built/managed network monitoring project (Nimsoft on Demand) using SNMP/WMI for internal and MSP (Managed Services) client’s network servers and Cisco network hardware. Configured/troubleshot VoIP. Applied device hardening practices and setup SSH on Cisco devices.
• Collaborated wif Nimsoft sales and support to build webportal/dashboard. Upgraded Cisco devices (copying current configs and altering for newer devices/IOSes), troubleshooting routing/access issues (VPN as well), racked and stacked devices, configured VLANs
• Etherchannels, STP (Spanning-Tree Protocol), IPsec VPNs (and provided administration for VPN user accounts), turned up and trouble shot T1s/MPLS lines (AT&T). Administered Windows Server 2000-8 (standard, enterprise, and SBS), backups (Backup-Exec, Brightstor, and ArcServe), network printing issues, Blackberry server issues, and WSUS (Windows Server Update Service).

Confidential, Dallas-TX

Network Engineer/Administrator

Responsibilities:

• Installed, configured, troubleshot Cisco, Netgear, & Extreme network hardware.
• Wireless Access Point (WAP/WiFi) installation/testing.
• Network connectivity troubleshooting (Routers/Switches/PIX-ASAs).
• Active Directory, Exchange Server, Citrix Server, Blackberry Enterprise Server (BES),
• Scan Router (scan to email) Server, and Terminal Services/Remote Desktop administration.
• Provided remote support (via Citrix Go To Assist) for Managed Services clients.

IT Consultant/Contractor

Responsibilities:

• Provided network hardware support, network administration support, VoIP support, and desktop support services to various client organizations.
• Implemented (rack & stack), and maintained small networks.
• Maintained, configured, and/or patched Cisco routers, switches, firewalls, IBM, HP, & Dell servers.
• Troubleshot network issues from account policies, to ACL access problems.
• Provided 3rd tier desktop support services, like imaging PCs, trouble-shooting email, printing, and application issues. Utilized remote support software, such as Remote Desktop, Dameware Mini-Remote, & NetMeeting.

Confidential, Houston-TX

Support Services- Desktop Analyst

Responsibilities:

• Provided technical expertise to maintain various computer systems throughout the institution’s largest division, The Division of Cancer Medicine.
• Performed light network administration on a Novell network (PW resets, files and printers), maintained and migrated hardware and software as necessary to support division users.
• Experienced wif HP printers & scanners, Compaq, Dell, Gateway, Sony computers, Wireless Tablet PCs & Palm/Pocket PC PDAs.
• Installed/migrated/configured/troubleshot Windows 95, 98, 2000,NT and XP, Lotus Notes 4.6, 4.7, & 5.0 (Installed,supported, and migrated), Novell Client, Oracle Clients, MS Office, Norton Ghost, and other various applications i.e. Heat Logging Software, McAfee and Norton Anti-Virus.

Confidential, Houston-TX

Desktop Specialist

Responsibilities:

• Responsible for supporting apprx. 800 users on a Novell-Windows NT LAN.
• Installed and migrated software (Windows 95, 98, NT, 2000, Office 2000, Internet Explorer, Citrix, Crystal Reports) and hardware, corrected virus issues using Norton Anti-Virus, re-installed systems using Norton Ghost and supported all users issues including cabling, printers, plotters, applications and peripherals.

Confidential, Houston-TX

Data Management Technician-Desktop support

Responsibilities:

• Responsible for maintaining almost all aspects of assembly line's network.
• Maintained desktop stations (provided replacement desktops using Ghost Images), Image-Blasters, Surrogate servers, upgraded Compaq Proliant servers, supported and migrated Windows 95, 98, NT, and 2000.
• Maintained every possible peripheral.
• Performed administration of network files and printers.

Confidential, Houston-TX

Help Desk Support Technician

Responsibilities:

• Responsible for supporting Verizon DSL customers wif their questions and problems regarding DSL connections.
• Trouble-shot clients wif Windows 95, 98, 2000, NT, Millenum Eddition, and Macintosh Operating Systems.
• Gained a solid understanding of High Speed ISP networks and learned Call Center operations.