SUMMARY

• Overall 6 years of experience in IT Infrastructure Support.
• Worked in large environments with experience supporting Windows 2003/2008/2008 R2 Active Directory.
• Maintaining Print Servers, Files Servers on Windows 2003/2008 and 2008 R2.
• Experience in Installing and Managing vSphere ESXi 4.1/5.0/5.1, VMware VCenter Server and VSphere Client Applications.
• Experience in building VMware Virtual Machines from templates and ISO images.
• Experience in Managing DNS, DHCP, Remote Desktop Session Hosts and DFS
• Provided On - Call Support 24x7 during Critical Issues on Production Server
• Hands on using Remedy Tool for Ticketing (Change Management, Incident Management)
• Worked on managing and deploying endpoint security on client machines.
• Created and Documented Process for deploying Virtual Machines using VMware VCenter Server
• Experience in managing and supporting Windows Server 2008 Cluster environment.
• Deploying Operating System and Application using Microsoft System Center Configuration Manager 2012
• Worked for Windows 7 migration on Virtual Machines over 50 Data Centers
• Experience in managing Certificates in Windows Server Environment
• Experience in Installing and Configuring Microsoft Windows 2008 Servers from HP ILO (Integrated Lights Out) and Confidential iDRAC Remote Console
• Knowledge of Structure Query Language using SQL, Oracle and MySQL database.
• Experience of Active Directory, OU and Group Policy Management on multiple domains.
• Skilled in identifying and resolving technical issues in timely manner.
• Received Gold Coin Award for Quarter 4 in Confidential India Solutions
• Best Performer Award for continuous 7 months in Confidential India Solutions
• Received the Best Trainee award and Best Performer award

TECHNICAL SKILLS

Operating System: Windows 7/8/10, Windows Server 2008/2008 R2 and Windows Server 2012/2012 R2

VMware Platform: VMware vSphere ESXi 4.1 and ESX 5.0/5.1, vCenter Server and vSphere Client, HA, DRS, Storage vMotion, Host Profiles, VMware Management Assistant, VMware View

Active Directory Platform: SCCM 2012/2012 R2, SCOM 2012, ADUC, Group Policy Management, IIS 7.0, DFS, WDS, MDT, WSUS, Microsoft Exchange 2010, SCVMM 2012, Hyper-V, Endpoint.

Scripting: Python, PowerShell

Office Packages: Microsoft Office 2010 & 2013, 2016

VoIP Tools: Unified Command and Control - RTR Director, Uniphi Agent Administrator

Security and Encryption Tools: Sophos Endpoint Security, Checkpoint

Remote Desktop and Monitoring Tools: HP ILO, Confidential DRAC, Bomgar, SysInternals Suite, Resource Monitor, LogMeIn, VMware Orchestrator, WireShark, SCOM

Virtualization Hardware: HP ProLiant DL380G5, DL385G5, Confidential PowerEdge Server 6950, R620, R630

Networking: Knowledge on TCP/IP, DHCP, DNS Configuration

PROFESSIONAL EXPERIENCE

Confidential, Reston, VA

Windows Administrator

Responsibilities:

• Installed, Maintained Windows Server 2008/2008 R2 on Confidential and HP Servers
• Worked on Change Management, Request Management and Incident Tickets
• Installed and Configured DNS, DHCP, IIS and Terminal Services
• Extensively Managed User Accounts, Domain Accounts and Permissions in the ADUC Console
• Managed Remote Deployment of Windows Server 2008/2008 R2 and manual installation of Server using iDRAC and ILO for remote connection to Server
• Maintaining servers with Security Updates, Critical Patch, Backup
• Maintaining Print Servers, File and Application Servers
• Ensuring Endpoint security patches and policies are updated timely on VM’s.
• Managing Application and Reports using SCCM across VM on multiple hosts
• Managing OS Deployment in Zero Touch Installation using SCCM
• Part of Window 7 Migration Team, for deploying Windows 7 on more than 1000 VM across multiple vCenter Server as per Client Requirement
• Updating VMware Tools on Virtual Machine using VMware Update Manager Tool
• Experience on Deploying New Virtual Machine from OVF/OVA templates in the test environment.
• Analyzing CPU and Memory Performance from vCenter and CLI using esxtop and resxtop
• Dynamically Adding CPU and RAM using vSphere Hot-Plug/Hot-Add as per client requirements on critical enterprise servers.
• Troubleshooting issues with VMware vSphere vCenter
• Verifying Powered Off VM periodically and Powering on using scripts to make the system available for users and reduce incident tickets.

Confidential

VMware/Windows Administrator

Responsibilities:

• Managing and Provisioning VM to users using Desktop Director and Cosmic tool across multiple vCenter Server
• Co-ordinate with states team and get the team up skilled with any procedural change and contribute towards Ad-hoc Projects and Process.
• Applications distribution on VM using System Center Configuration Manager
• Supporting and Troubleshooting applications deployed using App-V and SCCM
• Deploying OS images on VM using SCCM on multiple data centers.
• Responsible for troubleshooting DNS, DHCP, setting up shares and permissions
• Responsible for resolving incident tickets escalated by Service Desk with in SLA
• Developed PowerShell Scripts as part of everyday performance check on vCenter
• Scheduling Tasks and checking Alarms on ESX Hosts across Multiple vCenter Server
• Capturing Logs on ESX Host using iDRAC and ILO remote tools
• Migrating Critical VM to different ESX Hosts and performing any maintenance issues on ESX Hosts
• Maintaining servers with latest patch, security and critical updates using SCCM
• Ensuring tickets are escalated to Terminal Services Engineering with in SLA for decommissioning ESX Hosts and Virtual Machines.
• Examining vCenter and ESX logs for diagnosing and finding root cause for the incidents.

Confidential

Systems Consultant

Responsibilities:

• Supported internal team members of Confidential with issues related to Virtual desktops and software applications.
• Managing Windows Server Update Services on Windows Server 2008/2008 R2
• Auditing User Accounts and Permissions, Resetting Passwords using Web Access Reporting Portal and Active Directory User and Computer Console.
• Performing day-to-day operation and troubleshooting client application on Virtual Infrastructure.
• Creating Tasks Sequence and managing OS Deployment through MDT and WDS
• Worked on Migrating Virtual Machines withVMotion
• Managing client test virtual machines using Citrix XenCenter.
• Ensuring and implementing policies for Client and Server hardening practices.
• Creating scripts in PowerShell for scheduling daily tasks and troubleshoot Virtual Machines.
• Hosting and Managing intranet support documents on IIS.
• Applying Microsoft Updates and Patches using SCCM and WSUS on servers and client machines.
• Create, Manage and Troubleshoot Windows Server 2008/ 2008 R2 Clusters.
• Experience in Creating Host Profile and deploy to hosts in a VMware Cluster.
• Configure and Managing DFS, Shared Location and Disk Quota for Users and Groups
• Ensured tickets are documented and resolved with in SLA
• Incident creation using BMC Remedy PAC 2000

Confidential

Computer System Analyst

Responsibilities:

• Performance Analysis and Resource utilization management of Client Billing Application and Tools.
• Created Cluster management scripts for failover using Security and Backup techniques.
• Performed Infrastructure applications installations inclusteredenvironment as part of load balancing to handle application load and to reduce downtime.
• Consulted with users, management and developers to assess computing needs and system requirements for enhancement of the billing application tool.
• Used monitoring tools for server Application monitoring and maintenance.
• Performed Windows Server Installation for expansion of existing server to handle CPU and Memory Load.
• Supported in preparing documentation forserver deploymentsand configurations for application installations.

Confidential

Technical Support Associate

Responsibilities:

• Incident creation, categorization, prioritization with resolution and escalation to respective support group.
• User account management - users and group creation and customization.
• Monitoring disk status, system, user processes configuration and maintenance on Machines using Monitoring Tools.
• Provide Hardware and Application level troubleshooting on Confidential Desktops and Laptops
• Configure Hard disk encryption on laptops after reimaging using checkpoint full disk encryption image.
• Analyzing reports and system logs to ensure updates are installed properly through WSUS
• Update user applications and tools through remote access using LogMeIn and Remote Desktop tools.
• Provide Support for performance issues on Desktop and Laptops on Windows XP, Windows 7 Operating System.

Confidential

Technical Support Executive

Responsibilities:

• Provide Support for Install, Configure and troubleshoot Norton Security Software, Windows and Linux Operating System
• Supporting Client Windows Server 2003, Windows XP, Windows 7 and Applications
• Diagnose and Troubleshoot network related issues on Production Systems.
• Provide Support for development and database tools.
• Diagnose performance issues on the Client machine using performance tools
• Provide support for disk management to users on client machines.
• Take Remote access of user machines to resolve and troubleshoot escalated tickets.
• Incident creation, categorization with resolution and escalation to respective support group in Oracle CRM Ticketing Tool.
• User account management - users and group creation and customization using ADUC console.
• Ensuring tickets are owned and escalated to next level with in SLA
• Updating and sharing team members with latest process and technical updates across locations.
• Identify, Isolate and Remove spyware and viruses through windows processes and startup
• Updating support documents and knowledge base articles timely to be accessed by team members