Network Engineer Resume

SUMMARY:

IT professional with experience in various aspects of networking. Successfully resolves software and hardware issues. Strong customer service orientation ensures users receive prompt, effective, and courteous service. Proven ability to independently recognize, isolate, and resolve complex technical problems either remotely or on - site. Ability to effectively communicate technical knowledge to end-users at all levels.

PROFESSIONAL HISTORY:

Confidential, CO

Network Engineer

Responsibilities:

Supports operations and maintenance of all firewall and Web proxy devices for the 561st Network Operations Squadron customer base.
Create and modify Sidewinder firewall and Blue Coat Web proxy rules in response to change requests.
Group focal point for firewall and web proxy SNMP issues.

Security Analyst / Network Defender

Confidential

Responsibilities:

Responsible for monitoring the Air Force Enterprise Network maintaining a vigilant watch over external and internal data traffic for Confidential, supporting Network Operations and Security Center’s (NOSC) Crew Operations in a 24/7 environment.
Provided research and recommendations to NOSC Crew Commanders on effective mitigation of external threats, maintained status of boundary protection configurations and advised on the utilization of tools and procedures in order to sustain information security, integrity, and availability.

Voice Protection System Administrator

Confidential

Responsibilities:

Administered VPS management and database servers, troubleshot software and hardware issues, configured new hardware, patch management, coordinated return of defective components to manufacturer, added and removed numbers for VPS firewall policies, managed user accounts, created and modified voice firewall rule policies, communicated all aspects of VPS management to supervisor and government customer, and updated operational procedures as required.

Senior Help Desk Specialist

Confidential

Responsibilities:

Provided telephone and deskside support to the Network Operations and Security Center (NOSC) users.
Provided support for all base Network Control Centers (NCCs) within Air Force Space Command.
Managed user accounts, troubleshot defective hardware and software, troubleshot network connectivity, troubleshot group policy issues, prepared metrics reports for statistical purposes, imaged systems using SMS, performed preventative and on-demand maintenance on a variety of equipment, and provided training to new help desk technicians.

Confidential, Colorado Springs, CO

Network Engineer

Responsibilities:

Provided support for general office and data center networks.
Performed network troubleshooting and hardware replacement.
Installed and configured Cisco switches and routers.

Infrastructure Systems Engineer

Confidential

Responsibilities:

Provided software and hardware support to 700 users of desktop personal computers and laptops.
Support included: administration of 20 network printers, administrator for NT print server, system administration of Windows 2000 file server, imaging, resolving issues with hardware/operating systems/applications, removing viruses and spyware, creating install packages utilizing Wise, and performing tape backups.

Confidential, Colorado Springs, CO

Technical Support Professional

Responsibilities:

Provided high level software and hardware support to Gateway clients from a technical support call center.
Provided advanced technical troubleshooting and solutions to clients. resolved issues with hardware, operating systems and applications.
Created Return Material Authorization (RMA) requests for defective hardware.

Confidential, Colorado Springs, CO

Network System Administrator / Senior Electronic Technician

Responsibilities:

Provided software and hardware support for servers, workstations and local area network,
Performed component level repair of PBX and key telephone systems.

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