SUMMARY:

• Accomplished and dynamic IT leader with broad - based experience in IT infrastructure transformation and full-scope project management.
• Deeply knowledgeable with VMware vSphere Infrastructure, Cisco Data Center infrastructure, and expertly versed in VCE best practices, and
• Cisco UCSM design and implementation. Expert at upgrades, performing assessments, and planning order of events.
• Understand customer needs and communicate with staff at all levels, bringing everything together.

TECHNICAL SKILLS:

• VMware vSphere (4, 5, & 6), Infrastructure Architecture & Design, Implementation and Management
• Windows (Server 2003 & 2008r2, Server 2012)
• IT Operations and Support
• IT Infrastructure Architecture (Virtualization, Server, Network, Storage, Cloud)
• VMware vSphere (vCenter, ESXi)
• Cisco UCS (UCSM, Fabric Interconnects)
• Cisco NEXUS (1000v, 3K, 2K, 5K, 7k)
• EMC VNX (5400, 5600, 5800 VMAX)
• UCS C-Series and B-Series servers vBlock (100,200,300,700)
• FCOE, Fiber, MDS Switches, Zoning, Service Profiles
• Hyper-converged Infrastructure (Symplivity, EMC VSPEX BLUE, Dell Nutanix)

PROFESSIONAL EXPERIENCE:

Confidential

Senior Lead Infrastructure Architect/Senior Virtualization Architect

Responsibilities:

• Managed projects as Pre-Sales Architecture Team Lead for multiple customers (vBlock, Flexpod) and supported vArchitect with technical aptitude and solutions development.
• Created effective VMware vSphere Infrastructure, PSC / SSO, vCenter, Update Manager, ESXi, networking, and storage.
• Designed, implemented, and upgraded VMware vSphere infrastructure, supporting small to enterprise (large) sized environments.
• Developed VMWARE virtualization, UCS blades and EMC storage, Vblock management, LCS preparation, collaborating with customer for Vblock, vendor coordination, developing system images and templates.
• Built VMware lab and development environments from end-to-end (compute, network, storage), improving systems.
• Created and edited automation scripts using PowerCLI, VMware CLI, and PowerShell, increasing speed.
• Designed and implemented Cisco Data Center Infrastructure in large environments (UCS Chassis, Fabric Interconnects, Nexus Switches, MDS), B-Series blade system, and C-Series rack mount servers, improving network effectiveness.
• Deployed and thoroughly assessed 100+ VxBlocks / Vblocks to customer sites, VMware, vSphere and networking components, and completed RCM (code level) upgrades for VMware, Cisco Nexus Switches, and Cisco UCS platforms.

Confidential, Columbus, OH

VMWare Administrator / Systems Administrator

Responsibilities:

• Architected VMware workstation, virtual desktop infrastructure, ThinApps (configuration, management, MSI), storage (SAN’s, NAS, LUN’s, NFS, VMFS), networking, fault tolerance, and V2V, P2V, HA, DRS, meeting all requirements.
• Managed VMware disaster recovery, backing up and restoring with VCB, and set-up test environment for SRM product, monitoring and stress testing to simulate failure and recovery.
• Oversaw EMC Clarion (AX4 / CX4) — LUN masking, setup fiber channel switching, and provisioned server storage and data, improving system security.
• Installed and removed PCs, mapping network drives, manual software installation, and providing expert hardware troubleshooting.
• Oversaw user and system password administration, group rights and permissions, OS and Application upgrade / releases, software installation, configuration, and troubleshooting (Norton, McAfee, Kaspersky), expertly supporting systems.
• Provided network support, installation, configuring, and connectivity troubleshooting for 802.1x TCP / IP, SSH, Telnet, NTP, FTP, TLS / SSL, HTTP, HTTPS, SFTP, PKI, KERBEROS, NAS, RADIUS, DNS, DHCP, POP, SMTP, IP (IPv4, IPv6).

Confidential, Champaign, IL

Senior Application Support Analyst / Supervisor

Responsibilities:

• Supervised and mentored team of 5 Production Support Analysts who were 1st response to all issues, maximizing production / application uptime and meeting Service Level Agreement (SLA) goals.
• Managed entire production environment, including personnel (distributing workload and managing shift schedules), applications and systems, and all departmental resources.
• Wrote shell scripts to monitor daemons and process activities, distributing alerts and emails based on predetermined production conditions.
• Conducted all incidents, failures, and ticketing system meetings daily, weekly, and monthly, providing expert solutions.
• Wrote “work-around” scripts for production issues that were not solved immediately by development team and SQL (Oracle 10g) embedded shell scripts to process records on database.
• Maintained perl and ksh scripts that monitored daily processing and supported Java based Weblogic servers, processes, mapping, and architecture.
• Directed on-call critical production outages, analyzing and providing corrective action for program issues, establishing orderly maintenance procedures for routine (daily, weekly, or monthly) application and system tasks.
• Resolved problems and troubleshooting expertise for real-time Unix production and systems issues during outages.

Confidential, Cincinnati, OH

Production Support Supervisor

Responsibilities:

• Worked closely with internal and external departments, providing technical assistance to programmers and DBAs, ensuring systems and applications aligned with standards and requirements.
• Set up logical and physical system architecture and application flow charts for production environment, implementing schedules based on issues and requirements.
• Analyzed and provided corrective action for issues, establishing orderly maintenance procedures for systems.
• Evaluated system capacity and availability, reporting results to staff, internal departments, and vendors.

Confidential

Technical Support Lead Supervisor / Data Center Management

Responsibilities:

• Worked with Tier II and Tier III personnel, effectively managing cross-departmental activities, acceptances and escalations, IT project implementations, and vendor, contract, and asset management functions.
• Oversaw staffing assignments, call routing, and after-hours on-call rotations, providing event metrics and analysis to identify trends and proactively recommended solutions in problem areas.
• Managed subordinate staff through compliance with and support of all company policies, regular performance counseling, mentoring, and facilitating professional growth.
• Provided ongoing and coaching through call monitoring and analysis of employee call center data.