To utilize my three years of experience within the warehouse help desk for Microsoft platforms gained while in United States Marine Corps supporting the warehouse desktop computer Atlas system, utilizing BMC Remedy, and ServiceNow ticketing systems. I supported end users and their windows systems for daily operations as a member of a desktop support team.
TECHNICAL KNOWLEDGE, SKILLS AND EXPERIENCE
Server Operating Systems:
- Novell 4.1, Windows 2000, Windows NT 4.0, Windows Server 2003, Windows Server 2008,
- Microsoft Exchange Server 2003 / Microsoft Exchange Server 2007 / Microsoft ISA Server 2003
- Windows Server Updates Services WSUS Server / Symantec SEP with Management console
- / ESX VM Server, ESXi VM Server, VCENTER
Backup Operating Systems:
Veritas Backup Exec 2010 / 2012 / Microsoft NTBackup / IBM Tivoli TSM Backup / DataDomain DDR Utilitiy
Client Operating Systems:
DOS, Windows 3.1, 95, 98, NT Workstation, 2000 Professional, XP, Windows 7, Windows 8
- Ethernet, Token-Ring, Switches, Routers, Firewalls, DNS, DHCP, WINS, TCP/IP, Windows Server 2003 Active Directory,
- Microsoft and Novell Clients, NAS, SAN, Ethernet CAT5, CAT6 Wiring
Microsoft Office Professional 2003/2007/2010/2013 Word, Excel, PowerPoint, Access, Publisher , Open Office, Microsoft Project, Microsoft Visio, Adobe Acrobat, Adobe Photoshop, Adobe Illustrator, Parallels Windows in a Mac Software
E-Commerce / Web Design and Publishing:
Microsoft FrontPage, Macromedia Dreamweaver, Macromedia Fireworks, Domain Name Management, HTML, Java, CGI, ASP, PHP, SSL, FTP, Merchant Accounts
Messaging Tools and Clients:
Microsoft Outlook, Microsoft OWA, IBM Lotus Notes, POP and SMTP Protocols, Microsoft Lync
Remote Computing / Access:
- RDP, VNC, RAS, VPN, TeamViewer, pcAnywhere, GoToAssist, Microsoft Lync, Vmware Vsphere, Cisco AnyConnect
- Help Desk / Network Management Software / Backup Software:
- BMC Remedy Help Desk, ADDP, Nessus Network Monitoring Software , IBM Tivoli TSM, Symantec Backup Exec,
- Hardware: PC, Server Construction, Rack Servers, Firewalls, Routers, Sun, Server Cabinets, IBM and Non-IBM Equipment Installation, Diagnostics, and Repair
I provided desktop support for BB T in the eastern NC area servicing both branch and corporate environments. My team primarily focused on Installation and migration of Windows 7 hardware, printer installation configuration, MS Office, data backup and recovery. With a focus on maintaining deadlines and covering a such a large area we worked both in groups and individually to complete the Win7 migration, as well as support the corporate offices with any and all computer related issues. I also helped to rewrite the training materials, as well as personally trained three other technicians that came aboard the project.
I supported Microsoft Windows Networks, Servers Active Directory , Microsoft Workstations, and network security devices for thousands of users. Responsible for functionality of users in Apple Airwatch, Microsoft OWA, VPN users with Cisco RSA keys though account reset/unlock, recovery,installation,maintenance, and remote desktop services. Maintained users VMware workstations and kept 100 uptime on all networked machines, Network Printers, and third party services. I assisted with account creation and maintenance of encrypted email systems through Proofpoint, Our team handled service and support requests in BMC Remedy and ServiceNow systems, dealing with daily loads of 400-1000 requests daily.
I supported users with help desk services in Windows AD network being responsible for my sections users workstation configuration and support to include extensive public folder organization. My team was responsible for migrations, backups, recovery of Information Stores and individual mailboxes, as well as storing ghosted images for workstations and laptops for rollouts. All workstations and servers would check for update virus definitions files and engine updates at logon. Pre-staged and joined new computers into their prospective Active Directory O/U containers. Replacing users computer after backup/restore of User Profile to the new computer, decommission the old one. Responsible for efficiently matching ACL folder permissions to AD user groups, logon scripts, and AD GPO's to further restrict user access to their workstation.
I assisted with BMC Remedy help desk network services for local companies in the RDU area. The team I worked with was specializing in Windows Active Directory Networks, Novell networks, wireless networks, access points, routers, switches, firewalls, backup/recovery systems, DDR backup devices. Installation and Setup of Multi-Function network printers, patches and updates for Windows Servers and maintained the optimal efficiency of the systems that we serviced.