Applications Support Analyst Resume Profile

Career Summary

Talented analyst using performance reporting and strategic marketing in the banking and healthcare industries. Skills include:
Information gathering and strategic data analysis
Business development, root cause analysis
SQL, database, and dashboard development
Sales and marketing opportunity discovery
Six Sigma, SAS, and Oracle knowledgeable

Professional Experience

Confidential

Applications Support Analyst

Developed and automated version of financial statements previously done manually, saving
countless hours.
Seamless integration of ODBC databases with Microsoft products
Developed queries to pull regular reports, which were previously a manual process.
Multiple instances of dash boarding for financial and performance data.
Ad hoc reporting using SQL as needed.
Development of form automation through Sharepoint.

Confidential

Service Performance Analyst,

Developed process of preventative maintenance that improved up time percentage on ATM
equipment.
Worked on root cause analysis that ultimately located and eliminated software issues for a
major national bank customer with a fleet of 6000 ATM's, preventing thousands of unneeded
service calls and keeping the customers ATM's up and open.
Ran weekly meetings with the national account service teams to communicate issues and best
practices, while reporting to all levels of the company.
Ad hoc reporting using SQL to gather useful data on specific challenges.

Marketing Analyst

Created multiple queries in SQL for both regular reporting and ad hoc requests.
Used strategic analysis to find untapped and unused sources of service revenue.
Developed new process for renewal pricing and managing billing lists, improving face time for
the sales staff.
Developed system to predict future service revenue based on attach rates and current
discount.
Increased sales by supporting the sales team throughout multiple marketing campaigns.
Directly responsible for exporting all service data for all of Diebold's customers to a third party
Oracle based system.
Mentored associates to empower themselves to develop and run their own queries in SQL.
Diebold, Incorporated continued

Service Sales Specialist

Created a multiyear mailer program that captured over 1,000,000 in multiyear service
contracts.
Developed a zero base customer initiative that generated 3,000,000 in new service business.
Maintained a service contract base of 3,000,000, spread over hundreds of customers.

Confidential

Credit Risk Analyst

Responsible for the weekly and monthly reporting of various credit statuses of millions of Sterling customers.
Used statistical methods to measure key indicators to define the status of customers.
Improved older reports using better and faster techniques when gathering and analyzing
data.
Created new dashboards for current reporting, enabling a quick review to determine the
state of the business.
Tasked with debugging new in-house credit approval software by writing SQL queries to
Verify that the correct data was being pulled.
Wrote and developed ad hoc queries and reports as requested.