Summary:

• Design and document according to business requirements based on industry best practices for desktop support, desktop management procedures, and architecture in reference with ITIL framework and in compliant with Sarbanes-Oxley
• Support and mentor helpdesk and escalated tickets from 12 different offices throughout the world
• Work with every level of a company from intern to CEO to define process standards and best practices to improve IT operational efficiencies by tailoring freeware, open source software and enterprise software Identify, analyze and resolves all client/server hardware/software on variety of operating systems such as: Microsoft Windows, Linux, OS X, iOS and Android
• Seasoned System Administrator with15 years of industry experience in Information Technology infrastructure design, implementation, and troubleshooting
• Manage global Active Directory domain, Exchange mail server, Microsoft Office Suites, Microsoft Services DNS, DHCP, TS, PS, FS , Microsoft Group Policy and Group Policy Preference, Windows 8.1, Windows 7, Windows XP, Windows 2008 R2, Windows 2003, Microsoft SCCM, Microsoft Deployment Toolkit, Microsoft OSD Microsoft WAIK and Mac OS X in a enterprise environment.
• Managed IT inventory, coordinated vendors, work with HR and head of division to created and documented on-boarding and off-boarding workflows and guide remote helpdesk to enforce the policy
• Support and train end user on newly implemented OS and software worldwide
• migrate/integrate acquired company by setting up trust between companies and bulk importing users into AD
• Write powershell scripts to system automation

Work Experience

Systems Support Engineer

Confidential

• Maintain Windows server, router, blueprint plotter, printers, end user support on laptop MAC/Windows , mobile devices Android/IOS , administrates Gmail for business
• Train user on new device and software, create how to documents and how to videos
• Migrated users Windows XP system to Windows 7 using ImageX, WDS, MDT and WAIK
• Migrated Windows 2003 server to Windows 2008 R2
• Implemented and setup backup and recovery
• Research, test, recommend new hardware/software such as tools and communication software and devices to improve work flow and efficiency
• Utilizes Google calendar and Hangouts to assign work schedule and team communication
• Meet clients to incorporates they technology needs and to suggest an infrastructure that is satiable for their current needs and future expansion once confirm with client will walk through the team on how the network cables should be run and where to terminates them
• Manage relationships with sub-contractor, hardware vendor and supplier to be ensure cost effective and delivery on each project

Systems Administrator

Confidential

• Setup and configured servers and workstations for software prototype development test and assisted in deployment of new Intel hardware
• Designed and implemented new tests and infrastructure to support the validation of ART prototypes
• Facilitated the tracking and verification of defects associated with testing
• Maintained websites that is used to track progress, announce new publications, configuration management, system builds, and publish researcher's paper
• Assigned as Lab Manager for Intel's Advance Rendering Technology Research Group
• Responsible for lab compliance enforcement and annual lab compliance review
• Setup deployment system to image desktops and laptops via Microsoft Imagex, MDT and Windows 7 WAIK
• Hardware software trouble shooting and QA
• Migrated 2003 file server to 2008 R2 file server with no downtime
• Managed Symantec DLO to backup user data
• Setup and maintain LifeSize video conference systems

System Administrator

Confidential

• Designed and implemented Valueclick's Windows System infrastructure worldwide in reference with ITIL framework and in compliant with Sarbanes-Oxley
• Designed, tested, implemented and maintain technology environment in a Microsoft Windows infrastructure consists of Active Directory, Group Policy, Group Policy Preference, DNS, DHCP, WSUS, File/print services, Terminal Services, Microsoft Distributed File System Replication, Microsoft Shadow Copy, WDS, SCCM, MDT, ZIT imaging work stations and servers, BitLocker drive encryption , Ironport for mail gateway, Symantec Backup Exec Central Admin Server, backup NetApp SAN via NDMP, Exchange servers 2003, 2007 and 2010
• Migrated the company's Windows XP systems to Windows 7 with SCCM, MDT and OSD
• Integrated/migrated acquired companies into Valueclick's Windows infrastructure
• Mimic Valueclick's Windows infrastructure in a lab environment with Hyper-V for pre-deployment testing, namely for major group policy upgrade, antivirus software upgrade, and Exchange Server upgrade
• Created a QA environment for software developers with VMware
• Managed IT inventory, coordinated vendors, work with HR and head of division to created and documented on-boarding and off-boarding workflows and guide remote helpdesk to enforce the policy
• Oversaw Helpdesk support for 300 plus users remotely and locally NY, SF, Boston, Japan, China and London
• Hands on support for mobile device such as iPhone, Android, BlackBerry and mobile tablets
• Migrated Symantec Endpoint Security to Enterprise Sophos Endpoint Security
• Worked with SOX auditor to define and carry out Valueclick IT policy
• Deployed and managed Dell servers via DRAC used scripting to standardize DRAC username and password to archived Single Sign On
• Monitored Windows infrastructure 24X7 via Nagios and MOM
• Provisioned power utilization and Rack servers in data center
• Provided ongoing research, evaluation, and testing of new technology for the company's IT infrastructure
• Automated export of Bitlocker encryption keys for helpdesk to use for recovery
• Automated account expiration/require password change notification with Power Shell

Linux System Administrator

Confidential

• Monitored 50 nodes of a Linux server farm in the Mediaplex's data center
• Setup and maintained DNS servers, Apache web servers, and network switches
• Installed Secure Shell to provide secure telnet from main office to nodes in the data center
• Wrote shell scripts to backup log files and extract files according to customer's needs
• Install new are and demo old servers
• Maintain Data center compliance and cooling system

HP UNIX Technical Lead

• Confidential Trouble-shoot Oracle database issues
• Ran queries to parse check images
• Monitored network and backup servers with HP Openview