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Online Specialist Resume Profile

SUMMARY

IT Professional in all phases of data communications, including PC integration on multiple hardware/software levels. A proven team player, effective troubleshooter and problem solver with outstanding customer service skills. Core strengths in

  • Maintaining and creating ACLs
  • Experience with various hardware vendors
  • Logical approach
  • Mentoring
  • Various types of hardware
  • Configuring VLANS

TECHNICAL SKILLS

  • Platforms
  • Windows 2000, XP and Vista, UNIX, Advanced PIX, Lynx
  • Hardware
  • Cisco, Xyplex, Zyzel, Penril, Allied Telesyn.
  • Other
  • Wireless LANs and bridges, fiber optic switches, Terminal servers, Multiplexors, varied wan configurations and vlans.

PROFESSIONAL EXPERIENCE

Confidential

System Administrator

  • Resolved Telco and ISP issues.
  • Assisted clients with 3rd party issues.
  • Troubleshoot and repair all computer hardware and software issues...
  • Troubleshooting cabling and report them to cable vendor to resolve...
  • Help with user updates to active directory and 3rd party system.
  • Install and configure hardware for internet connections.
  • Configure computers with software needed to run and install ability for remote configurations.

Confidential

Advanced Technology Specialist II

  • Maintained client network systems which included troubleshooting hardware as well as configuration issues on client networks with varied Cisco equipment such as routers, switches, pix firewalls, concentrators, wireless devices and terminal servers.
  • Resolved Telco and ISP issues.
  • Assisted clients with 3rd party issues.
  • Mentored level 1 technician on issues.
  • Assisted Field Service Representatives in configuring and correcting all configuration/Hardware issues.
  • Helped form the Network Support Team. 1 of the original 7 members who formed a team of highly trained network technicians able to detect non-network and third party issues and offer assistance to our clients.

Confidential

  • Maintained ADP PCs on client sites and assistance clients in troubleshooting issues in connected to the ADP systems and issues with downloads thru a RPG system or ftp downloads.
  • Helped form the PC team. 1 of the original 3 members of a team of PC literate employees that were later implemented nationwide and became a huge revenue producer.

Confidential

Assisted clients with hardware/software issues connecting to the ADP system. Troubleshooting hardware issues with printers, CRTs, and communications equipment.

Confidential

Senior Online Specialist II

  • Maintained, Installed and troubleshot equipment used on ADP online systems, escalating hardware issues out to Field Service Representatives. Built cables for installation, coordinating Telco installs, changes and moves, responsible for all internal equipment and Telco related items modems, multiplexors and rx21 blocks , system backup's and assisting in restores, as well as testing new equipment that may possibly implemented.
  • Implemented and tested a new printer, created templates for existing preprinted forms to work with printer thus reducing maintenance costs.
  • Implemented new IBM terminals, creating a new cost effective terminal and reducing maintenance costs.
  • Tested new equipment in varied configurations. Designed new cabling as needed for the equipment, creating new configurations that were faster and more cost effective with greater sales opportunities with cheaper phone lines and lower cost equipment.
  • Design 2 lines full data phone lines that allowed the setup of hub communication locations sales to compete in areas were to costs were too high previously.
  • Moved 50 Telco lines and 6 micro computers with minimal down time to a brand new building.

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