ServiceNow Administrator Resume estlake, TX - Hire IT People

PROFESSIONAL SUMMARY

ServiceNow Certified System Administrator with 2+ years’ experience in ServiceNow administration.
Service - oriented with excellent communication and time management skills. Handles tasks with accuracy and efficiency.

PROFESSIONAL EXPERIENCE

ServiceNow Administrator

Confidential, estlake, TX

Responsibilities:

Participated in the enterprise-wide implementation of the ServiceNow ITSM solution.
Provided technical support for ServiceNow Service Request Catalog, Change, Problem, Incident, Asset, CMDB, and Knowledge applications.
Supported stakeholders across 3 regions covering North & Latin America, Europe and Asia-Pacific.
Populated the CMDB, defined Business Service/Application/Server relationships for mission-critical applications to aid in risk/impact analysis.
Set up assignment rules to route incidents to the correct support groups.
Developed Service Catalog items for IT teams.

Application Change Control Administrator

Confidential, Westlake, TX

Responsibilities:

Provided technical and end-user support for ASG DocumentDirect software solution for document archival.
Supported Tripwire Enterprise software solution for monitoring system changes for SOX compliance.
Provided support and administration for Endevor and PVCS Version Manager application change and version control technologies.
Performed application software migrations from development to the production environment across all platforms.
Consulted with project teams on standards and procedures necessary to achieve production status with trouble-free installations.

MICS Administrator

Confidential, Westlake, TX

Responsibilities:

Supported Computer Associates’ MICS product for accounting, chargeback and management reporting.
Performed product upgrades to ensure current maintenance levels.
Wrote ad hoc SAS reports for management and end users.
Executed accounting month-end processing and created invoices for usage-based internal chargeback.

Associate

Confidential - Richardson, TX

Responsibilities:

Lead Production Control Analyst

Confidential - Dallas, TX

Responsibilities:

Supported the operations department in all aspects of production batch processing including 24-hour on-call support.
Automated manual batch schedules using CA-7.
Trained operation’s personnel in JCL and abend recovery techniques.
Implemented and supported new batch systems in production.
Analyzed and performed run-time improvement on batch cycles.

Senior Operation's Analyst/Operation's Analyst

Confidential - Dallas, TX

Responsibilities:

Coded, maintained and analyzed production JCL.
Observed on-going operations and analyzed performance to identify opportunities for improvement.
Supported the Quality Assurance department in the testing of batch systems.
Team lead for JCL specialist.
Cloned entire batch JCL systems for new customers.
Created custom reports for management utilizing COBOL and SAS.
Provided local support of MVS environment for remote system programming staff.

Senior Production Coordinator

Confidential - Dallas, TX

Responsibilities:

Performed scheduling, monitoring and abend recovery for production batch cycles.
Ensured that all reports were delivered on time and that online goals were met.
Utilized CA-1, CA-7, CA-11 and TSO.

Completed Operations Development program.
Developed a functional knowledge of tape related abends and tape handling techniques.
Progressed to scheduling operator responsible for abend recovery and the timely completion of production batch jobs and cycles.