SUMMARY

• 15+ years system administration experience
• 20 + years working in the U.S. Intelligence community
• Active Top Secret/SCI clearance
• Superior troubleshooting and technical support abilities with migrations, network connectivity, and security and database applications.
• Develop exceptional relationships with co - workers, management, and end users.
• Excellent communication and problem solving skills.
• Ability to multi-task to accommodate deadlines
• Action oriented to see projects through completion

TECHNICAL SKILLS

Hardware: HP Blade Servers, NetApps Servers Motherboard, RAM, SATA hard drive, IDE hard drive, Video Display, Video Card, KVM, NIC, Direct Attached Storage, SCSI device, keyboard, mice, Common Access Card Reader, miscellaneous PC hardware

Software: Active Directory 2008, Microsoft Server 2008 R2, Microsoft Exchange 2007, 2010; Microsoft Office Suite 2010, McAfee Enterprise, Symantec Antivirus, Remedy, Active Client, Tumbleweed, Java Jinitiator, Remote Desktop, I2MS, CI2MS, Adobe Acrobat, CITRIX, Mathwork’s Mat Lab 2011a/b, AutoCAD, DOORS, CAD, FlexLM Licensing, and Pro-Engineer WildFire 2/4

Operating Systems: Microsoft Windows Server: 2008R2 OS: Vista, Windows 7/8.1

Database Platform: None

Networking: Ethernet, NIC, TCP/IP, DNS, SMTP, LAN/WAN, Wireless

PROFESSIONAL EXPERIENCE

Confidential

Information Systems Security Officer

Responsibilities:

• Uses ACAS and/or Retina to scan systems for vulnerabilities
• Scanning, analysis, and installation of IAVA, operating system
• Develops Plans of Actions and Milestones (POA&M) in support of system patching and updates
• Documents system events to ensure continuous functioningresearch, develop, implement, test and review organization's information security
• inform users about security measures, explain potential threats, install software, implement security measures and monitor networks
• recommend improvements to amend vulnerabilities, implement changes and document upgrades
• configure and manage the security configuration of over 15 Windows Server 2008 R2 systems
• continuous monitoring to include developing and updating the SSP, managing and controlling changes to the system, and assessing the security impact of changes
• Ensures that systems are operated, maintained, and disposed of in accordance with Federal Government, and DoD security policies and practices, as outlined in the approved SSP
• Coordinates backups and ensures upgrades are occurring in accordance with established parameters
• Analyzes, logs, tracks and resolves software/hardware matters of significance pertaining to networking connectivity issues, printer, servers, and applications to meet business needs

Systems Administrator

Confidential

Responsibilities:

• Provide Tier III/other support per request from over 3000 users at Air Force Office of Special Investigations (HQ AFOSI) throughout the world. Investigate and troubleshoot issues on classified networks (SIPRNET/JWICS/CEONET)
• Perform daily system monitoring/reviewing system and application logs/verifying completion of scheduled jobs such as backups
• Provide active directory support (apply policy/troubleshoot)
• manage local users and groups
• E-mail administration for internal and external users
• Apply OS patches and upgrades on a regular basis
• SAN Administrator (NetApp)
• Blade Administrator (C7000)
• Provide active directory support
• Administration and maintenance of IP data network, including network switches, routers, firewalls, servers, desktop PC’s, handheld PDA’s, etc. as it exists.
• Supporting 2400 end users throughout U.S. Air Force OSI
• Monitoring and maintenance of network servers, connected storage/backup devices. Proactively applying software updates (WSUS 3), security patches, bug fixes, and driver updates. Routinely checking event logs and ensuring all are working properly
• Install and configure desktops, local and remote printers
• Add, manage, or remove network components
• Upgrade desktops NT to WIN2K professional
• Configure TCP/IP client software

Systems Administrator

Confidential

Responsibilities:

• Troubleshoot WIN2K/WINNT workstation and network problems
• Responsible for providing system admin support for over 2400 users with US Air Force of Special Investigation classified network
• Configure server based installation of WIN2K
• Add, manage, or remove network components
• Configure TCP/IP client software
• Install and manage dial-up networking
• Create and manage local users and groups
• Install and configure local and remote printers
• Installed computer fiber optic cable and configured/installed NT workstations
• Manage a crew of 8 Cable installers responsible for pulling and installing the Cat3, cat5, and fiber optic
• Responsible for supervising teams to deployment location for configuring NT workstations, and overseeing team’s activities

Supervisor, Communications

Confidential

Responsibilities:

• Managed help desk operations including internal and external procedures for prioritizing, documenting, execution, metrics, and customer satisfaction
• Perform hardware and software configuration maintenance, diagnostic test, and system administration of electronic data systems
• Provide hardware/software computer support to 200+ customers
• Instruct weekly Work Group Administration courses in basic computer hardware and software support to customers
• Developed and implemented controls for $800,000 hardware and software
• Managed the NATO sub-registry office. Responsible for receiving and distributing daily 500 NATO Top Secret documents
• Used MS Power Point to create and update directorate level slide presentations
• Created and maintained a database that tracked the day-to-day duties of 16 work centers requiring NATO documents
• Received, inventoried, ticketed incoming merchandise