OnDemand Administrator Resume

SUMMARY:

Computer professional with over 25 years of experience in mainframe and distributed systems, with experience working independently, as a project lead, or as part of a team.

TECHNICAL SKILLS:

Platforms: IBM Content Manager OnDemand, Microsoft Windows NT, MICROFOCUS Workbench

Languages: VS COBOL II, CICS, VSAM, IMS, HTML, and JCL.

PROFESSIONAL EXPERIENCE:

Confidential, Jersey City, NJ

OnDemand Administrator

Responsibilities:

Managed the IBM Content Manager OnDemand System (CMOD), adding users, creating and alpha testing applications application groups and folders.
File types included Excel workbooks, PDF documents and line data.
Handled OnDemand help desk issues working with users to rectify access and performance problems
Managed lifecycle of requests, problems, and incidents through ServiceNow tool, reducing a backlog of over 18 months to current items only.

Confidential, Jersey City, NJ

OnDemand Administrator

Responsibilities:

Managed the IBM Content Manager OnDemand System (CMOD), adding users, creating applications and application groups.
Functioned as OnDemand help desk; working with users to rectify access and performance issues.
Created presentations for users new to the system
Provided documents for the business community in order to insure subpoena compliance.

Confidential, Jersey City, NJ

OnDemand Administrator

Responsibilities:

Managed the IBM Content Manager OnDemand System (CMOD), adding users, creating applications and application groups.
Types of files included fully qualified AFP, PDF, line data, TIF Images
Responsible for system ingestion of output files from in - house and external sources.
Maintained parity between both production servers insuring SEC compliance.
System issues resolved using manual loads/unloads to maintain system integrity.
Trained user community on the Content Manager OnDemand Client, functioned as help desk

Confidential, Parsippany, NJ

OnDemand Administrator

Responsibilities:

Managed the IBM Content Manager OnDemand System (CMOD), adding users, creating applications and application groups.
Worked on FileNet to TSM storage conversion in conjunction with an upgrade from OnDemand version 2.2 to version 7.1.
Responsible for manual retrieval and storage of historical data from the old system to the new.
Functioned as OnDemand help desk for user community

Confidential, Pennington, NJ

Project Leader

Responsibilities:

Managed the production IBM Content Manager OnDemand System (CMOD) which archived 401(k) statements on-line, allowing for real-time review of statements at workstations while speaking to customers.
Managed beta system for user statement approval process; turnaround reduced from one week to one day.
Supervised two shifts of consultants coordinating manual database loads of historical data resulting in complete data integrity between the old and new system.
Lead technician on enhancement of the OnDemand system to utilize an in-house software replacing outsourcing to an outside vendor, this process saved six million dollars.
Worked with outside vendors to insure system performance, resolved system problems, maintained data integrity, issues were resolved quickly and with minimum system impact.
Utilized HTML to create the client filter page for presenting the 401(k) statements on the Internet. Project allowed the option of receiving electronic statements at a reduced rate.
Implemented the archiving of client 1099R forms and confirmations to the OnDemand system allowing for on-line access; reducing printing costs as well as improving customer satisfaction.
Analyzed, designed and implemented the archiving of in-house reports to the system, creating a means for the business side to have immediate access to data.
Developed standards for adding users and creating applications to OnDemand using Tivoli Storage Manager, resulting in 50% reduced turnaround for this process.
Responsible for the system support, Y2K conversion and PANVALET to ENDEVOR conversion of the Confirmation System job streams.
Oversaw the analysis, design, specifications, completion and delivery of all non-production report requests utilizing COBOL, VSAM, IMS and DYL 280. Managed two consultants. Reduced request turn-around from ten-day average to three-day average.
Developed the Data Dictionary as well as provided input and support for the design of the new user initiated reporting system.
Analyzed and modified all mainframe COBOL intangible tax reporting jobs in compliance with updated IRS guidelines. All IRS deadlines met despite numerous compliance issues.
Managed the installation of the OS/2 platform. Assumed interim project manager position for a period of two months until the position was filled permanently. Responsible for all functions associated with the position as well as current position responsibilities.
Provided production support for legacy systems as well as analysis and design for both major enhancements and new implementations utilizing IMS, VSAM, JCL and PANVALET.

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