Technical Skills:

SCCM 2012 Configuration Manager, Service Now enterprise ticketing , Zenoss, Bladelogic, , VSphere, VMware ESX,ESXi, VMware Workstation, VMware Standalone Server, Microsoft Windows Hyper-V, Microsoft Virtual Server, Microsoft Windows Server 2012 2008 - 2003, CommVault, Veritas Backup Executive for Windows Servers, Networker Legato Backup, Peregrine Service Center Global help desk/ticket management/change control solution.

Professional Experience:

Confidential

Windows Patch Coordinator Systems Administrator assigned to Ceridian HR Payroll Systems

• As a member of the Enterprise Server Patch team my duties included all aspects of the monthly security patching cycle for over 4,000 Windows 2003-2008-2012 servers. SCCM 2012 Configuration Manager was used to deploy patches, and ServiceNow ticketing system was utilized to track and schedule deployment jobs. Responsibilities also included managing the patch team's ServiceNow patching process in this role I submitted all tickets and owned the approval process flow ensuring jobs were run within approved windows. Participated in audits and compliance reports.
• In addition, I maintained the patching schedules used monthly, verified and coordinated patching schedules with server application owners, and maintained the server patching inventories.
• I created new collections, maintained existing collections, and updated maintenance windows to support monthly schedule changes.
• Built monthly deployment packages for server patching, and coordinated advertisement of packages to systems. Monitored the scheduled deployments running off hours for compliance results. Performed troubleshooting for in process issues, including agent failures and manual patch implementation. Zenoss monitoring tool used for post patch checks.
• I worked with team members to build process controls to improve patch implementation, and lower result incidents. Participated in various projects to increase server coverage and incorporate new tools into the existing environment.
• Contributed to a test project to utilize SCCM Orchestrator scripting for automating, enhancing, and improving unique client application patch requirements.

Confidential

Systems Administrator assigned to Ceridian HR Payroll Systems

Enterprise duties include, cloning, migrating and deploying virtual servers to customer's specification using vSphere in VMware ESX production network. Participate in on-call rotation schedule for virtual production network. Adhere to change management requirements for enterprise environment. Additional duties include supporting the local site's development group. Responsibilities to this group include designing, deploying and maintaining a reliable sandbox environment for mirrored production development. Platforms utilized include VMware workstation, VMware standalone server, Microsoft Virtual Server and Microsoft Hyper-V. Provide local site support for physical servers and network equipment.

Confidential

Systems Administrator

Responsibilities include building, deploying and maintaining all virtual and physical servers for a development sandbox pre-production environment. Task owner of process and control documentation for team functional duties. Researched new tool technologies, coordinating with management on implementation. Additional duties included site security access, phone system support, network topology management, CommVault backup solution, and laptop/remote workstation configuration and support.

Confidential

Systems and Network Administrator

Responsible for the configuration, maintenance, and support of the Computer Systems and Network. Coordinated the successful concurrent deployment of several site projects. Planned and managed designated projects. Team lead for onsite network team. Coordinate and provide access to systems and shares in a Windows Active Directory Domain following SOP guidelines. Adhere to Change Control process and company procedures that include the documentation of all changes and planned updates.

Confidential

Network Systems Administrator

Responsible for building, installing, maintaining and troubleshooting all physical and virtual onsite servers. Exchange 5.5 administrator. Maintained the backup rotation schedule. Backup administrator to the Seaman's security card reader system and I3 Interactive Phone/Voice system including Hardware/Software. Designed, implemented and managed the in-house help desk system resulting in improved ticket response time.

Confidential

Desktop Support Administration / Migration Team Lead

Duties include supporting all desktop issues utilizing Heat desktop application to track calls. Responsible for all critical level support calls for an 800-user base, troubleshooting hardware, software and network connectivity in the enterprise network environment. Created a standardize image deployed to site laptop and desktops. Provide senior technical support to the migration team. I trained team members in deployment procedures following SOP guidelines.

Confidential

Desktop Support

Provided technical support to 200 call center users in the enterprise. Software support consisted of NT Workstation, Exchange, Office 97, Netscape, JDEdwards, plus custom applications. Assisted in the development and rollout of a new desktop image customized for departmental standard applications and requirements.

Confidential

Computer Specialist

Supported local and remote laptop users in a Novell, NT based network. Designed various departmental images using Ghost software

Confidential

Desktop Support

Assignment included various duties, within the Blue Bell campus. Support and installation of Win 95, Exchange, and various mainframe applications. Setup and reconfigure desktop PC's and laptops for new users.

Confidential

Lead Migration Installer

Project included the migration to newer software packages in a Novell NetWare 4.1 environment. Assisted the installers solve installation problems, performing Q A checks and completing installation reports. All upgrades were preformed onsite in various locations across the United States.

Confidential

Systems Support

Duties included the installation and support of applications in a Windows 95, OS/2-Warp platform. Troubleshoot and solve problems relating to Win95, Lotus Notes, MS Office, Internet Explorer, dial-up networking and various mainframe applications