Sr. Aloha Administrator Resume Lakewood, CO - Hire IT People

SUMMARY

Senior experience with Aloha Quickservice and Tableservice.
Able to create, configure, and troubleshoot objects in Configuration Center. These objects would be, but not limited to, corporate entities, sites, system settings, hardware, items, events, categories, hierarchies, pricing, promos, comps, item routing, EDC credit cards/gift cards.
Experience with Configuration Center use of hierarchies and versions.
Advanced CFC knowledge in the areas of Store Settings and system configuration.
Advanced knowledge of CFC to be able to TEMPeffectively determine if issues are related to configuration, store environment, or software code issues.
Understanding of hierarchy management in CFC and how to apply dat in a large, multi - unit environment.
Significant experience analyzing POS DEBOUTs, including the ability to diagnose issues based off of DEBOUTs data, halp desk notes, and knowledge of the specific site configurations.
Assess potential solutions in terms of global impact, implementation, and long term maintenance.
Understanding of the relationship between Aloha POS, ATG, ATO, and EDC, to efficiently troubleshoot issues related with different systems.
Advanced understanding of EDC and Auto Spooling.
Understanding of POS Grind files and their relationship to the Insight Polling Process.
Microsoft Technology Associate Certified (MSA).

PROFESSIONAL EXPERIENCE

Confidential, Lakewood, CO

Sr. Aloha Administrator

Responsibilities:

Confidential, Columbus, OH

Aloha Store Systems Analyst

Responsibilities:

Complete Database construction, planning and maintenance of multiple Sbarro Brand Restaurants.
Advanced knowledge of Aloha Point of Sale, including Configuration Center, Command Center, QS POS, EDC, and troubleshooting.
Review, analyzes, and modifies systems including configuring, testing, debugging, and installing tosupport the organizations Point of Sale System.
Maintains POS configuration. Changes pricing, menus, POS navigation, and Reporting.
Troubleshoots technical issues escalated from vendor halpdesk.
Stage and install equipment for new stores. Coordinate and work in conjunction with othertradesman on new construction.
Earned solid reputation for resolving complex issues and providing exceptional customer service.
Menu Link database Administrator for new items and existing PLU’s to match CFC.

Confidential, Dublin, Ohio

ALOHA Systems Analyst

Responsibilities:

Implementation Specialist all Canadian Aloha locations.
Transition team for Aloha Confidential ’s POS locations.
Daily program and configuration of Canadian Confidential ’s Aloha QS locations.
Trained new company employees on software.
Met and/or exceeded client expectations by providing status on assigned incidents, product change requests, and enhancements.
Resolved escalated level 3 client software issues.
Initiated and facilitated department meetings to ensure quality technical service.
Worked independently on weekends for Canadian Markets.

Confidential, Boston, MA

Project Manager / Programmer

Responsibilities:

Program data for Aloha software restaurant P.O.S systems.
Set-up and install/network P.O.S systems.
Train management and staff on the operation P.O.S. software.
Technical phone support & after hours on call support.
Coordinate and work in conjunction with other tradesman on new construction.
Aloha/Radiant technician certified.
Earned solid reputation for resolving complex issues and providing exceptional customer service.
Promoted to assume additional responsibilities as Technical Advisor providing expert guidance to