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Manager,resume Profile

GOAL

I am searching for new opportunities with a great technical team and corporate culture.

EXECUTIVE SUMMARY

I am a results-driven, energetic, technically hands-on leader. I bring over 15 years of success in systems administration management for both small large IT/Operation teams. I also bring a positive, high energy attitude to the workplace and believe strongly in a good work-life balance.

SPECIAL SKILLS

Experience:

  • 15 years in Network Systems Server Virtualization Storage Administration
  • 10 Years leading technology teams in FDA SOX regulated fast paced industries
  • 10 years IT/Operations, Budget, Planning Cross Functional IT service delivery

Hands-on Administration SME :

  • Microsoft, Enterprise LAN WAN, Linux, VMware, Exchange Server
  • MDM, COE mobile devices, DR, Backup Systems,
  • SAN, NAS, Monitoring, Alerting, Help Desk Support teams, SLA/OLAs, ITIL v3
  • Agile processes, SDLC/PMLC, Data Center, Asset and Inventory Management
  • Vendor management, deployment and server provisioning

Leadership:

  • I take a personal, approach to ensure clear, concise direction of priorities and tasks.
  • I Inspire coworkers to attain goals pursue excellence in part by leveraging Agile-KAN BAN methodologies.
  • I am solution focused not problem driven. I build bridges and break down barriers between organizations improving morale, employee retention and overall delivery.

OTHER INTERESTS:

  • Love family, friends, SciFi, golf not very good but still fun , spy novels, Crossfit, soccer
  • Love to give back and help those in need. Throughout the year, I work with my family and non-profits to provide clothing and help with the homeless at various centers.

TECHNICAL HISTORY

Software, Operating Systems:

  • Server 2003, 2008, 2012 Standard/Enterprise-Clustered, Windows 7/8
  • Office 365, 2013, Google Apps, Google Docs
  • Exchange Server 2003, 2007, 2010-Clusters, Office 2013, 2010, 2007, IIS 6/7
  • SCCM 2010,2007, End Point Protection, WDS
  • Windows Hyper-V, VMware ESX-ESXi 4.x 5.x, VSphere, VConsole,
  • Hadoop, Cloudera 3.x, PXE, Kickstart, Spacewalk
  • Ubuntu 12.04 TLS, CentOS 6.5
  • Symantec BE NB 2012, Trend Micro, McAfee, Veritas, CA, TSM, Networker

Disaster Recovery, Network, Monitoring:

  • BCP, Run Books, Syslog, KIWI, SNMP, SMTP, IDS, JIRA,
  • Nagios, NConf, RRD, OpsView
  • Wiline, Abovenet, NTT, CCI, CEI, InterNap, Keynote, Limelight, Dynect DDNS
  • Transit, Transport, BGP, IBX, Metro connects
  • DHCP, DDNS, DNS, Active Directory, CA Servers, SMTP, POP3 WINS, TCP/IP
  • SMS, WSUS, RIS, NetAPP SMSQL
  • Site and client VPN tunnels, Solarwinds, Cacti, SCCM2010
  • Nessus, Checkpoint, Sonicwall, Juniper, IDS systems
  • Cisco Catalyst 6000 series, 4948 Top of Rack, Foundry Load Balancers

Storage, SAN

  • EMC Data Domain Series, CX Clarion, Navisphere, NetAPP FAS family
  • AWS, Glacier, EC2, Amazon S3
  • DELL 120PVT, 128PVT, 130PVT, 132T, TL2000 tape libraries
  • DAS, NAS, SAN, iSCSI, NetAPP, Open Filer
  • UPS APC Matrix 5000, 1000, 2000, 3000 series
  • Open Manage, Super Micro Commodity Hardware
  • SSDs, PCI-e Flash, Intel, OCZ, Samsung

Team Building, Support Solutions:

  • Create MBO projects and goals and perform annual performance reviews
  • Proven record on talent retention and building high morale in the workplace
  • Working knowledge of ITIL v3 processes
  • Architect Implement 24x7 Global Support Solution Centers
  • Create maintain VPN and Smartphone services
  • Create Implement 24X7 support Centers for remote access email, document management systems and more

Operations, Data Centers:

  • Cox Data Centers, Roche/Genentech Data Centers,
  • Equinix Class A Facilities, SV2, SV4, SV8, AWS, EC2

Servers

  • DELL, Super Micro, HP, IBM, Compaq RAID arrays
  • HP, Compaq Pro Reliant ML530, ML 630, DL360, DL385
  • DELL PowerEdge r710, r900, C6X00, m1000, 1950, 2950, 6850,

Phone, Switches

  • DELL 5400, 6400, Foundry Big Iron Family
  • Sonicwall, Checkpoint R61, Cisco PIX, ASA
  • SIP Trunks, VOIP, Fonality Cloud office

EMPLOYMENT HISTORY

Confidential

Manager, IT Client Services and Infrastructure

Responsibilities:

  • Manage cross-functional team of 2-8 while performing hands-on administration of >300 windows, Linux, physical virtual machines
  • o Provide IT services to >1000 users nationally with >99.999 SLA uptime.
  • Provide direction develop strategic plans, and make day-to-day decisions for all IT related services in cooperation with different lines of business
  • Oversee an 8 million dollar annual budget across multiple cost centers
  • o Consistent delivery on time and on budget in Opex and Capex.

IT Governance Senior Administration:

  • Windows 2003/08/12 Std.-Ent., MS SQL 2008 Clusters, Oracle 11i, Centos 6.5, Ubuntu, Nagios, VMWare 5.x, Mobile Iron, TSM, Symantec Net Backup, Veeam, Google/Cloud Apps
  • SAN NAS NetApp, EMC, HP3PAR, CIFS, NFS, block storage, DELL HP blades
  • Provide 24x7 Level 1-3 helpdesk support services for the business.
  • Develop and deliver business technology solutions by utilizing ITIL, PMP, PMM-PMLC, and GMP methodologies.
  • Author SLA, SOP, TOP, OML, project Charters, documents and policies

ACCOMPLISHMENTS:

  • Architected and delivered 10Gb backbone with Cisco 5K FE 2K components.
  • o Increased capacity and performance by 10x while keeping budget flat.
  • Architected and delivered new Backup and DR system with EMC Data Domain.
  • o Delivered deduplication, compression with True off-site HA. Reduced backup times by 600 and storage requirements by 800
  • Architected and deployed multi-tiered, redundant monitoring system.
  • o Built in escalations and alerting to designated engineers leveraging Nagios, Check MK, Cacti and Riverbed.
  • o Cut down response time and phone calls by 200 .
  • Architected and delivered new HW lifecycle management system.
  • o Providing at will inventory assessment resulting in 10 reduction in Opex for COE refreshes.
  • Developed IT Awareness Program for Site.
  • o Includes 2 IT Fairs a year, targeted IT service training to users, targets attacks high impact high value topics from end user surveys.
  • Increased overall IT Service satisfaction by 25 site wide. Now have 99 favorable to very favorable rating.
  • Established Agile project and task management system through JIRA.
  • o Providing clear roadmaps, deliveries and due dates. Enabling >95 on time roadmap delivery.

Confidential

IT Director, Technical Operations

Responsibilities:

  • Lead Technical Operations team of 8 Including System, Network, Database and Linux Engineers while performing hands-on administration across multiple data centers and 100s of systems.
  • ACCOMPLISHMENTS:
  • Responsible for multi node, DDNS vertical advertising Production platform.
  • o Serving over 7 billion impressions advertisements a month.
  • Support over 700 windows, Linux, physical virtual machines across the US.
  • o Windows 2008 R2 64bit Std.-Ent., MS SQL 2008 Clusters, Centos 5-6.3, Ubuntu 12.04, Nagios, Big Data Hadoop Clusters, ensure 99.99999 uptime
  • Established new Support systems providing:
  • o Level 1, 2, and 3 support, 24x7x365 coverage with 15 minute response time.
  • o Improved productivity by 300 between Operations and Engineering by creating new ITIL type processes and building team morale.
  • Architected new Virtual and physical backup and data archive systems:
  • o Leveraging, VMware, Trilead, Symantec Backup Exec 2012, AWS, and Glacier providing, immediate backup, movement and restore functions of any server to any host physical or virtual within any CDS location.
  • Led team in multiple cost saving efforts:
  • o CoLo Data Center relocation resulted in zero data loss and 500,000/year

Confidential

IT Manager, Senior Systems Administrator

Responsibilities:

  • Managed IT/Technical Operations team of 4 System Administrators.
  • Responsible for planning and decision making of all IT related services and systems.
  • Supported Billion dollar/year revenue generating Traffic Billing infrastructures
  • o Customers include: Comcast, Time Warner, Charter Media, Liberty Media
  • Ensure high availability of IT resources for QA, Dev, Sales, Product support teams
  • o Support 250 end users utilizing internal resources via, VPN, LAN, WAN

ACCOMPLISHMENTS:

  • Project planned and executed major upgrades of Fortune 100 Company's traffic and billing systems. Leveraging Multi Node Oracle 10G RAC, EMC SANs VMware
  • o Resulted in 100 success rate and Zero downtime
  • Redesigned Upgraded Internal Network Topology Security Encompassing 200 servers, 10 subnets, 40 Site to Site VPN tunnels in over 25 cities
  • Upgraded Exchange 2000 Migrated users to Exchange 2003 environment
  • o Completed with zero downtime to end users
  • Designed deployed new VPN solution
  • o Increased uptime by 500 performance by 300
  • Created maintain Disaster recovery Images for servers workstations
  • o Allows for full system Recovery in less than 30 minutes
  • Designed implemented standardized pc server images
  • o Allows for a fast backup redeployment in less than 1 hour

Confidential

IT Help Desk Manager, Senior Systems Administrator

Responsibilities:

  • Intransa designed one of the first IP-Based iSCSI San Solutions.
  • Managed team of 3 engineers, 2 Senior Network Engineers 1 DBA supporting 350 end users on 4 different continents.
  • Administrated managed LAN/WAN connectivity on 4 continents 9 cities globally 190 Windows Servers, 3 Exchange 2003 servers, including 2 Active-Passive Clusters 150 users Globally, Report Directly to the V.P. of IT.

ACCOMPLISHMENTS:

  • Redesigned Upgraded Network Topology Security Encompassing 50 servers, 50 subnets, 7 VPN tunnels networks on 4 continents.
  • Rebuilt implemented Exchange 2003 Cluster with Intranet Internet OWA access, working in a Front-end/backend email configuration.
  • Designed, Tested Implemented automated, emergency shutdown system
  • o Allows safe unattended, shutdown of 15 servers, switches routers, while still providing email alert notification.

Confidential

Network Administrator

Responsibilities:

  • Administrated, maintained Local Wide Area Networks 350 users, two countries
  • Implemented Network Security, Monitor troubleshoot Servers local or remote
  • Plan build server-class HW
  • 24 hr. on-call for critical servers issues i.e. Exchange all hardware
  • End User support for Software Hardware
  • Provide phone support to end users for all computer issues
  • Design Maintain logical network topologies

ACCOMPLISHMENTS:

  • Physical relocation of entire Network from COLO to new building
  • o Finished in 10 hours with 100 connectivity functionality
  • Configured Maintain Blackberry Enterprise Server for Global Sales force
  • Deployed trained global end-users on blackberry 7280
  • Designed Built Redundant server switch configuration hosting new ERP CRM system. No single point of failure
  • Migrated NT domains to Windows 2K/2K3 networks
  • active directory failures meta base cleanup
  • Migrated Exchange 5.5 to Exchange 2000/2003
  • Manage projects train helpdesk staff

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