Global bilingual Spanish and English professional with diversified experience in troubleshooting of both hardware and software issues. Extensive experience in the installation and configuration of all operating systems and applications. Strong PC/spreadsheet skills, excellent multi-tasking and organizational aptitudes. Effective communicator and problem-solver. Enjoy supporting the efforts of multiple departments. Excellent work ethic and willingness to take on new challenges. Self-motivated, strong attention to detail and exceptional ability to resolve any discrepancy issues.
- Hardware: Intel based computer systems and components including hard drives, memory, video, networking and multimedia as well as peripheral devices such as CD-ROM, printers, SCSI devices, etc.
- Software: Windows NT 4.0 Server/Workstation , Windows 95/98/2000, Novell Netware 4.11, Windows 3.11, Microsoft DOS 6.22, Microsoft Office 97/2000 including MS-Word, MS-Excel, MS-Access, MS-PowerPoint, and MS-Outlook, PeopleSoft 8.0, Lotus Notes, DMS, Remedy, Axent, CICS, DB2, ESR, Enterprise Administrator, IDM, Share Point, Q-Blue, Nasco, NMS, UPS, Rbac, Sarbanes Oxley.
IT Security Analyst
Primarily focus on creation, modification and deletion of security access to various applications. Preserve all audit trails indicating changes made to access control lists to facilitate audits and other investigations. Assist senior administrators in security related tasks as needed. Ensure that the appropriate access and segregation of duties for the core systems are implemented. Administer SharePoint database and provide/create new spreadsheet's and document access for the ASG and Audit team.
Information Security Associate
Assisted senior level staff in the development and implementation of security standards, procedures, guidelines for multiple platforms, and diverse systems environments e.g., corporate, distributed computer and client server systems . Monitored servers, mainframe, and application access within Prudential Retirement Services. Provided Lotus Notes, Network, and ID access for all newly hired employees. Assisted with the development, testing, and implementation of security incidents. Installed and maintained both file system security as well as NDS security managed Print Services and implemented NetWare 3.12 Utilities. Provided technical support to clients, management, and staff in risk assessments and implementation of appropriate data security procedures and products. Analyzed, developed, and implemented standard operating procedures for various data security requests. Updated files, records, monitored and ensured the proper termination of all service and maintenance contracts as well as all equipment leases. Researched new technology being brought into the company to understand its capabilities and maintenance requirements. Maintained a high level of communication with all levels of management, internal and external to the systems and operations organization
Evaluated FMLA leave requests for all Prudential employees. This involved having current knowledge of state and federal laws and Inputting FMLA Claims into the People soft database to keep claims confidential while rendering an approval or denial decision.
Provided excellent customer service to internal and external clients by answering the 800 ACD line. Answered employees questions regarding claims status, explained provisions to employers and employees regarding their Short Term or Long Term Disability plan provisions.