Summary:

• Highly experienced IT Professional with diversified experience in BMC tools such as BPPM BMC Proactive Net Performance Management, BCO BMC Capacity Optimization, Patrol Central, BMC Patrol Agent Monitoring, Blade Logic, BDSM BMC Distribution Server Manager, PEM Patrol Explorer Manager, Patrol Classic Console Windows and Unix, BCO BMC Capacity Optimization, Patrol Central, BMC Patrol Express, Patrol Performance Manager, BMC Performance Assurance for Servers Tools in all phases of project. Perform and Predict BMC Perceiver, Provided on site consulting services for WellPoint, PG E, American Express Capital One, AIG and many more IBM eBHS accounts.
• The product of expertise for consulting is BMC Perform and Predict. Patrol Performance Assurance for Servers
• Expertise in Installing, Configuring, Maintaining, Supporting and Customizing BMC PATROL and BMC Perform software products on a wide variety of IBM , Linux, VM, Solaris and Windows Servers in a fluid rapidly changing environment.
• Experience with BMC Configuration Automation for Clients Marimba We started with version 4 up to version 8.x, Software Packaging, Software Delivery, Infrastructure upgrades and Maintenance, Installation techniques and troubleshooting, PC Ghost Images, network infrastructure, and PC VM technologies.
• Experienced in AIX Systems, Linux, HP, Solaris, VMware, vCenter, Windows and some Administration supporting AIX/RISC6000, P-Series servers.
• Quick learner with excellent trouble shooting, problem solving skills, and management skills.
• Highly adept at training, coaching, and mentoring others in a quick and efficient manner. Partners well with other support teams, vendors, clients, and management in a collaborative diverse team-based environment.
• On site, BMC consulting to IBM accounts to setup BMC Performance Assurance Solutions complete monitoring of system wide performance statistics.

Technical Skills:

• Software: BPPM, BCO, BMC Performance Manager, PATROL, PATROL for UNIX/Linux and Windows. PATROL for ORACLE, DB2, MQ, WebSphere, Inet, MSSQL, BMC Developer and Operators Consoles, PATROL and BGS Collect Process and Agents, Perceiver, Patrol Central, BMC KM's Installation and configuration, Performance Assurance Perform/Predict , PCM Patrol Configuration Manager , Distribution Server, Perceiver, Surveyor Visualizer, Automator, Invesitgate Predict MQ Series, Process Monitoring, Log Management, and File Systems. Data Collection/Transfer.
• Hardware: IBM/ RISC, Linux, Solaris, HP, AIX P-Series, HMC, IBM VIOS, Windows and NT
• Internet: TCP/IP, HTTP, Telnet, SSH ,Secure FX, Secure CRT, SCP, PUTTY, IPV4/IPV6 Protocols
• Networking, VLAN's, FireWalls
• Capacity Planning for Open Systems
• Root Cause Analysis RCA

Professional Experience:

Confidential

Technical Services Professional Advance/ BMC Administrator

• Software Specialist Providing Systems, Application Support on AIX Systems, Responsible for BMC Software, Performance Monitoring Tools, and Application.
• Currently supporting and collecting performance data for 17000 servers in the AMEX account.
• Experienced BMC Performance Monitoring Admin Responsible for Installing, configuring and Maintaining all BMC Software
• Served as BMC Administrator Supporting all BMC Products for many Fortune 500 Companies including American Express, Juniper Networks, Empire Blue Cross/Blue Shield/WellPoint, and Capitol One GM and many other EBIZ accounts.
• Provided 24X7 BMC Support, Worked as part of BMC Team in charge of Installation, Configuration and Maintenance of all BMC Software. Worked Problem Tickets and Change Requests using ManageNow/ServiceNow Tools and other tools.
• Managed/Supported BMC KM's ORACLE, DB2 , MQ ,MSSQ, Inet, WebSphere Installs and Configuration Using BMC Consoles, Pconfig's, Patrol Configuration Manager and Many other BMC TOOLS
• Resolved all BMC PATROL Agent's problems and insured Agents were up/active and reporting,
• Provided Customization for Log Management, email notifications, thresholds changes, Process Monitoring, etc.
• Ran Data Collection/Transfer Scripts and Insured all data collection for Performance Assurance
• Troubleshooted bgsagent, bgscollect problems and Console related issues
• Provided all reports when requested by Management, SA's and Capacity Planners
• Worked and Supported BMC Event Management .
• Worked with SA's Management, Vendors, Operators and other Support Team to insure BMC monitoring was working and reporting on all servers.
• Provided BMC and Systems Administration and Support for Production/Development and Test RS/6000 and P-Series IBM Servers to ensure overall health, decreasing downtime and increasing productivity.
• Evaluated software and hardware installs, as well as designed network configuration providing Network Connectivity across the Network and with other Infrastructure servers
• Wrote procedures and trained 15 operators, Management and others to learn to use the BMC tool to resolve, escalate, assign problems quickly thus saving time and money to both client and IBM

Confidential

AIX System Administrator/BMC Administrator Provide Systems/Application Support to insure Systems and Applications Health.

• Managed and provided monitoring, installation, configuration, maintenance, and upgrades of all BMC Patrol software.
• Manage BMC Marimba Software to deliver updates and software to remote servers and workstations
• Supported 2700 UNIX Servers and over 1800 Windows 2000 with Performance data for Capacity Planning group. Collected Performance data with BMC Perform and Predict tools
• Handled primary Support to over 150 AIX servers. Provided AIX system support for WebSphere, MQ Series, LDAP, Oracle, db2, HACMP, HTTP Server, Network Dispatcher, Tivoli, TSM and other e-business applications.
• Administered daily operations including installs, upgrades, and backups of systems.
• Troubleshot, analyzed, and resolved problems related to networking issues within all SLA's
• Worked with Marimba Electronic Software delivery packaging to install patches and fixes remotely.

Confidential

Banking Business Systems

• Onsite support to all most major banks, financial institutions and mid size businesses in Southern California
• Analyzed and reviewed all technical related activities and reported to Management.
• Perform network and protocol repairs on check encoding systems, Cashier Check machines, and bill counters
• Repaired hardware and reloaded the UNIX O.S on AIX 4.3 IBM B50 Hardware.