OPERATING

• SYSTEMS: Windows 95, 98, XP, 2000 Professional and Windows NT 4.0
• HARDWARE: Cisco 2600, 3800, 4000, 3600 2800 Series Routers, Cisco
• Cisco 2900, 2950, 3500, 4000, 5000, 6500, ASA 5500 Series
• 3700, 4849 Series Switches, Cisco 1200 Series WAP,
• PROTOCOLS: TCP/IP, OSPF, NAT, HSRP, EIGRP

TECHNICAL SKILLS:

• Working Knowledge of TCP/IP
• MPLS and ADSL Turn-Ups
• Implemented Network Change Request for over 500 Devices World Wide
• Working Knowledge of Spanning Tree
• Remedy Ticket System
• Solarwinds Monitoring System
• F5 Local Traffic Manager
• ASA 5500 series Firewall
• Site to Site, GRE VPNs
• Ike Phase 1 and 2
• Diagnose and Resolve LAN/WAN Related Problems.
• Diagnose and Resolve Desktop/LAN Related Problems
• Network Cabling , Copper and Fiber Cabling
• Communication and Customer Service Skills
• Cisco Router/Switch Configuration, Installation and Troubleshooting
• Experience with Cisco Command Line Interface
• Cisco Catalyst IOS, Cisco IOS, Configuration and Support
• VLAN Support, Troubleshooting and Configuration,
• Frame-Relay, T1 Configuration, MPLS Support and Troubleshooting
• Plan, Design and Implement WAN/LAN
• NT Server and NT Workstation Installation/Troubleshooting
• NT Network Administration
• Managing, Monitoring, and Documenting WAN/LAN
• Repair/Upgrade, Install/Uninstall Hardware/Software
• Visio
• Installation and Configuration of Cisco and Lucent Wireless
• MDF/IDF Build, Design and Upgrades

EMPLOYMENT:

Confidential

Network Engineer

• Configuration NAT/PAT
• Creating Rules on ASA
• Troubleshooting/Configuration Site-to Site VPNs
• F5-Configuration Virtual Servers, Pools,
• F5 Configuration Certificate Upgrade
• Tracking/Locating Inbound E-mail Sender Base Reputation Score using Cisco Iron ports
• Access/Denied of Ports, Networks, and Hosts using Object Groups and Access-lists
• Filtering Outbound URL Access Using Palo Altos
• Monitoring Network Connectivity Using Solarwinds, HPOV

Confidential

Network Engineer

• Provided Network Designs for Implementation by Network Build and Operations teams for Exelon Illinois and Pennsylvania Corporate and Nuclear Site Networks
• Engineer for Exelon Illinois, Pennsylvania Corporate and Nuclear Site Upgrades
• Supporting, Troubleshooting, Implementation, and Installation Exelon LAN/WAN Network
• Supporting, Troubleshooting, Implementation VLANs and Routing Protocols
• Performed Moves, Additions, Changes and Lifecycle Refreshes.
• Performed Layer 2 Network Settings for Switches, Including Spanning-Tree, VTP and related features.
• Performed Layer 3 Network Settings for Distribution and Core Network Layers
• Provided Detailed Design Drawings, Detailed Configurations, and Installation Plans
• Interface Effectively with Upper Management, Vendors, Staff, Peers, Users, and Customers.
• Install, Configure, Maintain and Troubleshoot Cisco 3700, 3500, 4000, 2800 and 6500 Router and Switches
• Liaising With Customers To Clarify Technical Details and Provide The Customer Updates Regarding Their Implementation Change Request.
• Ensure That All Documentation Platforms/Management Stations Are Updated With New Changes Implemented

Confidential

Implementation Engineer

• Creating Configurations and Equipment Builds
• Test and implement, Troubleshooting Customers Change Request
• Implemented Global Network Changes
• Turn-up MPLS Circuits, Frame Relay Circuits
• Created GRE/IPSEC Primary and Secondary VPN Tunnels
• Turn-up T1, DLS and Cable Modems Circuits
• Ensure All Data Is Complete and Accurate In Change Management Systems, Remedy/OSD/Oracle
• Ensure That All Documentation Platforms/Management Stations Are Updated With New Changes Implemented
• Liaising With Customers To Clarify Technical Details and Provide The Customer Updates Regarding Their Implementation Change Request.
• Updating of Network Management Systems

Confidential

Cisco Network Engineer

• Field Support Chicago Public Schools
• Upgraded Over 700 Chicago Public Schools Network Hardware.
• Identify, Isolate, Troubleshoot and Resolve Operational Problems Related to LAN/WAN
• Support, Configure, Installation, Troubleshooting, Upgrade Switches and Routers
• Tested, Configured, Troubleshooting , Cisco Routers and Switches Hardware and Transmission Media Including Hubs, Network Adapters, Network Software, Cables and Connectors, Media Converters, Patch Panels
• MDF/IDF Hardware and cable upgrade
• Installed, Configured, Upgrade 3500, 2900, 6500 series Switches
• Installed, Configure, Upgrade Cisco, 1200 series Wireless Access Points
• Network Cabling, Fiber and Copper
• Communicating with Users regarding Network Failures and Malfunctions, Determine whether Problems are Due to Hardware, Software, Cabling, Configuration or Operator Error
• Communicate with Internal Staff Regarding Equipment, Circuit Failures, Parts and Network Operations.
• Research and Analyzes Problems and Equipment as Assigned
• Respond to Help Desk Tickets install and Replace Network Equipment and Software at Various User Locations
• Maintain Records Related to Network Installation and Trouble Calls
• Confer with Users Regarding Basic and Prospective Needs for Network Requirements and Services
• Assists Other Technical Support Staff to Assure Optimum System Availability to Users.
• Configuration, Support and Troubleshooting of Network Hardware
• Configuration and Troubleshooting of Wireless Networks.
• Configuration, Troubleshooting, Support of Switch VLAN

Confidential

CUSTOMER SERVICE REPRESENTATIVE

• Expedited Communication Between Management and Store Personnel
• Compiled Reports of Stock on Hand and Amount Sold
• Responded to Written and Telephone request for Merchandise
• Estimated Date of Delivery to Customer Base on Knowledge of own firm's Production and Delivery Schedules
• Prepared Reports of Business Transactions and Kept Expense Accounts
• Requisitioned Merchandise Base on Available Space, Merchandise on Hand, Customer Demand, and Advertised Specials

Confidential

NETWORK SUPPORT ANALYST

• Frame-relay, T1 Configuration, Troubleshooting , Support
• Managed, Configured, Installed Central and Remote Sites
• Diagnosed and Resolved Desktop, Related Problems
• Network Cabling, Fiber and Copper
• Diagnosed and Resolve LAN/WAN Related Problems
• Configuration of Routers, Servers, Workstations, and Switches
• Documentation of Network and Circuit Configuration
• Created Network Connectivity Solutions Proposals to Clients
• RAS Server Configuration
• Verify Servers, Switches, Routers Network Connectivity
• VLAN Configuration and Support
• Worked with Vendors to Resolve WAN/LAN Connectivity
• Installation /Support of Operating Systems and Applications
• Liaison to Helpdesk, Operations and Other Groups
• NT Server Installation and Administration

Confidential

OPERATIONS SUPPORT ANALYST

• Installation, Configuration Servers, and Workstations
• Verify Servers, Switches, Hubs, Router Network Connectivity
• Configuration and Installation of Lotus Notes, MS Office
• Symantec Ghost Imaging of Workstations
• Wininstall Deployment, and Novell Client Installation
• Configuring PC's for Ethernet Network Connectivity
• Troubleshooting Desktop/LAN Hardware/Software Problems
• Deployment of Workstations for New Users
• Installation, Configuration Cisco Routers
• Installation, Configuration of Local and Network Printers
• NT Server Administration
• Installation of Operating Systems and Application Software

Confidential

ELECTRONIC REPAIR TECHNICIAN

• Performed Electronic/Mechanical Test on Electronic Systems
• Component Level Repair, Testing and Troubleshooting
• Assisted Subordinates and Supervisors in Resolving Problems
• Used Test Equipment And Recording Instruments
• Replaced Defective Wiring and Components
• Ensured Unit Functions Worked According to Specifications
• Team Leader of 10-12 Technicians
• Wiring Diagrams and Schematics Troubleshooting