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Network Support Analyst Resume Profile

OPERATING

  • SYSTEMS: Windows 95, 98, XP, 2000 Professional and Windows NT 4.0
  • HARDWARE: Cisco 2600, 3800, 4000, 3600 2800 Series Routers, Cisco
  • Cisco 2900, 2950, 3500, 4000, 5000, 6500, ASA 5500 Series
  • 3700, 4849 Series Switches, Cisco 1200 Series WAP,
  • PROTOCOLS: TCP/IP, OSPF, NAT, HSRP, EIGRP

TECHNICAL SKILLS:

  • Working Knowledge of TCP/IP
  • MPLS and ADSL Turn-Ups
  • Implemented Network Change Request for over 500 Devices World Wide
  • Working Knowledge of Spanning Tree
  • Remedy Ticket System
  • Solarwinds Monitoring System
  • F5 Local Traffic Manager
  • ASA 5500 series Firewall
  • Site to Site, GRE VPNs
  • Ike Phase 1 and 2
  • Diagnose and Resolve LAN/WAN Related Problems.
  • Diagnose and Resolve Desktop/LAN Related Problems
  • Network Cabling , Copper and Fiber Cabling
  • Communication and Customer Service Skills
  • Cisco Router/Switch Configuration, Installation and Troubleshooting
  • Experience with Cisco Command Line Interface
  • Cisco Catalyst IOS, Cisco IOS, Configuration and Support
  • VLAN Support, Troubleshooting and Configuration,
  • Frame-Relay, T1 Configuration, MPLS Support and Troubleshooting
  • Plan, Design and Implement WAN/LAN
  • NT Server and NT Workstation Installation/Troubleshooting
  • NT Network Administration
  • Managing, Monitoring, and Documenting WAN/LAN
  • Repair/Upgrade, Install/Uninstall Hardware/Software
  • Visio
  • Installation and Configuration of Cisco and Lucent Wireless
  • MDF/IDF Build, Design and Upgrades

EMPLOYMENT:

Confidential

Network Engineer

  • Configuration NAT/PAT
  • Creating Rules on ASA
  • Troubleshooting/Configuration Site-to Site VPNs
  • F5-Configuration Virtual Servers, Pools,
  • F5 Configuration Certificate Upgrade
  • Tracking/Locating Inbound E-mail Sender Base Reputation Score using Cisco Iron ports
  • Access/Denied of Ports, Networks, and Hosts using Object Groups and Access-lists
  • Filtering Outbound URL Access Using Palo Altos
  • Monitoring Network Connectivity Using Solarwinds, HPOV

Confidential

Network Engineer

  • Provided Network Designs for Implementation by Network Build and Operations teams for Exelon Illinois and Pennsylvania Corporate and Nuclear Site Networks
  • Engineer for Exelon Illinois, Pennsylvania Corporate and Nuclear Site Upgrades
  • Supporting, Troubleshooting, Implementation, and Installation Exelon LAN/WAN Network
  • Supporting, Troubleshooting, Implementation VLANs and Routing Protocols
  • Performed Moves, Additions, Changes and Lifecycle Refreshes.
  • Performed Layer 2 Network Settings for Switches, Including Spanning-Tree, VTP and related features.
  • Performed Layer 3 Network Settings for Distribution and Core Network Layers
  • Provided Detailed Design Drawings, Detailed Configurations, and Installation Plans
  • Interface Effectively with Upper Management, Vendors, Staff, Peers, Users, and Customers.
  • Install, Configure, Maintain and Troubleshoot Cisco 3700, 3500, 4000, 2800 and 6500 Router and Switches
  • Liaising With Customers To Clarify Technical Details and Provide The Customer Updates Regarding Their Implementation Change Request.
  • Ensure That All Documentation Platforms/Management Stations Are Updated With New Changes Implemented

Confidential

Implementation Engineer

  • Creating Configurations and Equipment Builds
  • Test and implement, Troubleshooting Customers Change Request
  • Implemented Global Network Changes
  • Turn-up MPLS Circuits, Frame Relay Circuits
  • Created GRE/IPSEC Primary and Secondary VPN Tunnels
  • Turn-up T1, DLS and Cable Modems Circuits
  • Ensure All Data Is Complete and Accurate In Change Management Systems, Remedy/OSD/Oracle
  • Ensure That All Documentation Platforms/Management Stations Are Updated With New Changes Implemented
  • Liaising With Customers To Clarify Technical Details and Provide The Customer Updates Regarding Their Implementation Change Request.
  • Updating of Network Management Systems

Confidential

Cisco Network Engineer

  • Field Support Chicago Public Schools
  • Upgraded Over 700 Chicago Public Schools Network Hardware.
  • Identify, Isolate, Troubleshoot and Resolve Operational Problems Related to LAN/WAN
  • Support, Configure, Installation, Troubleshooting, Upgrade Switches and Routers
  • Tested, Configured, Troubleshooting , Cisco Routers and Switches Hardware and Transmission Media Including Hubs, Network Adapters, Network Software, Cables and Connectors, Media Converters, Patch Panels
  • MDF/IDF Hardware and cable upgrade
  • Installed, Configured, Upgrade 3500, 2900, 6500 series Switches
  • Installed, Configure, Upgrade Cisco, 1200 series Wireless Access Points
  • Network Cabling, Fiber and Copper
  • Communicating with Users regarding Network Failures and Malfunctions, Determine whether Problems are Due to Hardware, Software, Cabling, Configuration or Operator Error
  • Communicate with Internal Staff Regarding Equipment, Circuit Failures, Parts and Network Operations.
  • Research and Analyzes Problems and Equipment as Assigned
  • Respond to Help Desk Tickets install and Replace Network Equipment and Software at Various User Locations
  • Maintain Records Related to Network Installation and Trouble Calls
  • Confer with Users Regarding Basic and Prospective Needs for Network Requirements and Services
  • Assists Other Technical Support Staff to Assure Optimum System Availability to Users.
  • Configuration, Support and Troubleshooting of Network Hardware
  • Configuration and Troubleshooting of Wireless Networks.
  • Configuration, Troubleshooting, Support of Switch VLAN

Confidential

CUSTOMER SERVICE REPRESENTATIVE

  • Expedited Communication Between Management and Store Personnel
  • Compiled Reports of Stock on Hand and Amount Sold
  • Responded to Written and Telephone request for Merchandise
  • Estimated Date of Delivery to Customer Base on Knowledge of own firm's Production and Delivery Schedules
  • Prepared Reports of Business Transactions and Kept Expense Accounts
  • Requisitioned Merchandise Base on Available Space, Merchandise on Hand, Customer Demand, and Advertised Specials

Confidential

NETWORK SUPPORT ANALYST

  • Frame-relay, T1 Configuration, Troubleshooting , Support
  • Managed, Configured, Installed Central and Remote Sites
  • Diagnosed and Resolved Desktop, Related Problems
  • Network Cabling, Fiber and Copper
  • Diagnosed and Resolve LAN/WAN Related Problems
  • Configuration of Routers, Servers, Workstations, and Switches
  • Documentation of Network and Circuit Configuration
  • Created Network Connectivity Solutions Proposals to Clients
  • RAS Server Configuration
  • Verify Servers, Switches, Routers Network Connectivity
  • VLAN Configuration and Support
  • Worked with Vendors to Resolve WAN/LAN Connectivity
  • Installation /Support of Operating Systems and Applications
  • Liaison to Helpdesk, Operations and Other Groups
  • NT Server Installation and Administration

Confidential

OPERATIONS SUPPORT ANALYST

  • Installation, Configuration Servers, and Workstations
  • Verify Servers, Switches, Hubs, Router Network Connectivity
  • Configuration and Installation of Lotus Notes, MS Office
  • Symantec Ghost Imaging of Workstations
  • Wininstall Deployment, and Novell Client Installation
  • Configuring PC's for Ethernet Network Connectivity
  • Troubleshooting Desktop/LAN Hardware/Software Problems
  • Deployment of Workstations for New Users
  • Installation, Configuration Cisco Routers
  • Installation, Configuration of Local and Network Printers
  • NT Server Administration
  • Installation of Operating Systems and Application Software

Confidential

ELECTRONIC REPAIR TECHNICIAN

  • Performed Electronic/Mechanical Test on Electronic Systems
  • Component Level Repair, Testing and Troubleshooting
  • Assisted Subordinates and Supervisors in Resolving Problems
  • Used Test Equipment And Recording Instruments
  • Replaced Defective Wiring and Components
  • Ensured Unit Functions Worked According to Specifications
  • Team Leader of 10-12 Technicians
  • Wiring Diagrams and Schematics Troubleshooting

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