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Desktop Support Resume Profile

OBJECTIVE

Highly experienced Windows Admin / Desktop Support with advanced technical mentoring skills looking to secure a senior technology position with a stable and growing company.

TECHNICAL SKILLS

  • Operating Systems: Red Hat Enterprise Linux 3.x/4.x, Windows Server 2003 2008, Windows XP Professional, Windows Vista Business/Ultimate, Windows 7, Ubuntu Server, Ubuntu Desktop, Debian Server,
  • Virtual Solutions: VMWare Server, VMware ESX Server 2.5,3.0,3.5, Windows Virtual PC, Windows Virtual Server
  • Hardware: PC, Network Appliance, HP, IBM, F5, CISCO, Dell, Switches, Routers, Firewalls
  • Software: MySQL, SQL 2005, Netbackup, Citrix, DNS, DHCP, Symantec Backup Exec, Office Suite 2003-2007,Sharepoint, IIS 7.0, Altiris, MOSS, SCOM, Exchange 2003-2007, Access 2003-2007, Active Directory, Symantec Corporate Anti-Virus, TrendMicro Corporate Anti-Virus,
  • Languages: HTML, Script, Batch Script, ASP, C , Database Programming
  • Certifications: VCP VMWare Certified Professional , MCSE2003, MCDST, A , ITIL Foundation V3, CCNA In Progress

PROFESSIONAL EXPERIENCE

Confidential

Senior Network Administrator / Senior Virtualization Specialist

  • Migrated Company to new Windows 2008 Domain Controllers to replace failing Windows 2003 machines
  • In charge of IT Budgeting plans, and future planning for system changes to stay current with needs
  • Sole Contact for all of our outside Vendors that we gather our hardware and software supplies from
  • Sole person in charge of Backup Strategy and Implementation, along with Disaster Recovery Planning
  • Implemented VMWware ESX Server to reduce number of physical servers in environment went from 75 to 2
  • Used VMWare ESX Server to make an abundance of available Virtual Desktops for our QA staff to use in the testing of the software being produced by the company
  • Administrator of Firewalls VPN / RAS Server
  • Network / Third Tier support for over 350 people and 500 devices, including EXTERNAL customer support for our software hardware applications
  • 24x7 On-Call staff
  • Extensive work with Help Desk Service Ticket Tracking software Gemini
  • Training Mentor for desktop support staff
  • Have 3 IT personnel personally reporting to me that have been here from Junior to Senior Staff
  • Work with over 20 External customers that use our hosting center to maintain their software
  • Implemented Coordinated project to move company over to a VOIP based phone system, so all of our external sales people would still be able to work like they were at the office
  • Setup and Programmed Cisco PIX 501 515 Firewall's for all of our customers Lan-to-Lan tunnels

Confidential

Network Admin / Sr. Desktop Support

  • Migrated Company to new Windows 2003 Domain Controllers to replace failing Windows 2000 machines
  • Sole person in charge of Active Directory Exchange for the entire company 350 Users / Mailboxes
  • Sole person in charge of Backup Strategy and Implementation
  • Extensive use of Group Policy to automate a company standard across the network, and to aid in installations
  • Used VMWware ESX to reduce number of physical servers in environment, and create a smooth policy for Disaster Recovery
  • Setup accounts with Dell and purchased all of our devices for deployment in the company
  • Administrator of Firewalls VPN / RAS Server
  • Setup, Administrate Maintain Sharepoint Servers MSFT Communication Servers
  • Administrator of Image Server for creation of all company images for every department, using Symantec Ghost Acronis True Image
  • Network / Third Tier support for over 350 people and 500 devices, including customer support for our software hardware applications
  • 24x7 On-Call staff leader RRTL Rapid Response Team Leader
  • Extensive work with Help Desk Service Ticket Tracking software, Remedy, Sysaid, TrackIT, UniCenter,
  • Training Mentor for desktop support staff
  • Technical Environment: Red Hat Enterprise 3.x/4.x,Windows Server 2003 2008, Symantec BU Exec, VMWare Server, VMWare ESX 3.0 Server, Windows XP / Vista / 7, Office 2003/2007, Sharepoint, SCOM, MySQL, Citrix, IIS, LTO Tape Library, Off-Site Data Center, Cisco Routers, Netscreen Firewalls, Exchange 2003

Confidential

IT Manager / Windows Administrator / Desktop Support

  • Implemented call routing procedures and help desk ticket routing procedures
  • Dell Trained for service and support of all Dell PC, Laptops, Printers, and Servers, includes handheld devices
  • Deployment and Testing of over 5000 devices for Cerner Clinical over 5 different hospitals and 20 remote offices
  • Initiated and Wrote Group Policy standards for many clients
  • Configured Cisco Pix 501 Firewalls for numerous clients that needed additional security beyond name brand firewalls, along with customization needs
  • Extensive Troubleshooting knowledge of PC Servers issues
  • Administrated Symantec Corporate Anti Virus Servers, Trend Micro Corporate Anti-Virus Servers, CA Anti-Virus Servers
  • Installed Administrated the Blackberry Enterprise Server BES with 15 30 Concurrent Blackberry devices
  • Monitored, Administrated, and Managed UniCenter Service Desk Ticketing System
  • Administrated DNS, DHCP, RAS, CA, WINS Servers in a Large Network Environment 1500 users
  • Administrated Print Servers with over 50 Printers, wrote scripts to automatically map printers to AD group logins, Using Group Policy
  • Controlled Microsoft Exchange / Active Directory server in a 1500 user environment
  • Add/Remove user accounts, Change Account Settings, Control User Groups, Change User Security Groups, Change Passwords, Setup Password Requirements
  • Installation, Setup Administration of Microsoft AD on Windows 2000, 2003 Servers
  • Design, Installation, Setup Administration of Microsoft Exchange 5.5, 2000,2003 Servers 1500 User Environment
  • Performed Security Audits for software, hardware, and installation codes
  • Worked Extensively with Windows CE / Palm OS / Blackberry / Windows Mobile 5 6
  • Designed and implemented IT inventory control process procedures
  • Instituted Numerous Back-Up programs with Off-Site Storage Setup
  • Extensive VPN Experience using many clients RAS servers
  • Extensive TCP/IP, DHCP, DNS Training
  • Maintained Administrated numerous companies websites, all built in IIS 5.0 6.0 across Windows 2000 Windows 2003 Servers
  • Implemented VMWare ESX to Virtualize over 60 of Service Master's Servers onto three physical ESX Servers

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