Network Engineer Resume Fremont, CA - Hire IT People

SUMMARY:

Support Engineer experienced indesigning and managing Network, IVR, VoIP Contact Center, CRM and Project Management. Skilled in Systeminstallations, configurations, integrations, problem solving and multi - tasking; able to work independently and in a team; communicates well with all levels; focused on results, delivering and customer satisfaction.

SPECIALIZED EXPERTISE IN:

IVR

HTML and XML

VoIP Integration

MPLS, VPN, VLANs

SIP and MGCP

Oracle, MS SQL and DB2

Voice Recognitions & Text to Speech

Project Management

Web based banking solutions

In-depth Troubleshooting

PROFESSIONAL EXPERIENCE:

Confidential, Fremont, CA

Network Engineer

Responsibilities:

Serving as Network Engineer to manage and maintaining Windows Servers in LAN and WAN Network.
Upgrading and maintaining LAN\WAN network infrastructure in office and remote sites.
Maintaining all aspects of Servers specifications including hardware and software.
Upgraded and maintaining SonicWall Firewall and DHCP Server.
Supporting Lucent PBX and telecommunications services.

Confidential, Mountain View, CA

Senior Product Support Engineer

Responsibilities:

Served as Account Manager and Lead Engineer supporting Electronic Workforce (EWF) platform, Database, Media Server products connecting to Avaya, Aspect switches and Cisco Call Manager to implement voice, speech solutions for large corporations, health care services, financial and government agencies.
Managed and supported projects to advanced enterprise communication services for global accounts including Europe, Asia, South America and theMiddle East.
Researched and tested Enterprise IP Contact Center, Voice Banking System and related channel application solutions to develop knowledge base and skills to train and support new customers.
Worked extensively with corporate IT organizations on business strategies to make decisions and implement new software solutions.
Consulted customers developing wireless automated self service speech solutions and contact centers.
Created and maintained tools and utilities for EWF operations and deployment.

Confidential, Santa Clara, CA

Senior Support Engineer

Responsibilities:

Served as Lead Engineer supporting Electronic Banking System (EBS) in the large banks and financial institutions across the country and overseas.
Quality Assurance and tested Electronic Banking System (EBS).
Quality Assurance and tested Customer - Interaction software solutions.
Integrated advanced IP Contact Center applications for Credit Unions.

Confidential, Santa Clara, CA

Support Engineer

Responsibilities:

Supported Confidential Electronic Workforce (EWF) platform which provided Telephony, Web, Database and Host Subsystem to connect to local and remote applications servers.
Gained experience working with multiple complex Carrier organizations.
Upgraded and supported Contact Centers solutions for phone Carriers.
Managed and support customer s accounts.
Established and managed Confidential Support Website.

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Network Engineer Resume

Fremont, CA

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