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Desktop Engineer Resume Profile


To obtain a challenging IT position with diverse job responsibility in a growth-

Oriented organization


  • Provided network support for outages and slowness in a production environment
  • Proficient with Cisco routers 2800, 2600, 3900, and Cisco ASA 5500 series firewalls
  • Switching knowledge, with hands-on experience using Cisco 2960, and 3750 stacks
  • Managed wireless LAN controllers, and support of WAP 4410, and Aironet 1130's
  • Worked directly with end-user, and infrastructure support to designs solutions
  • Hands on technical experience working with VPN technologies such as Any Connect
  • Knowledgeable of SSL/TLS, DNS, DHCP, WINS, NTP, FTP, HTTP S , SMTP,
  • LDAP, and Microsoft AD and possess an understanding of how to support these
  • Application protocols when accessed through VPN and firewall appliances



Network Engineer

  • Responsible for staging and installation of Cisco routers and switches.
  • Design and implement routing and switching aspects of network infrastructure
  • Prepare engineering specifications and documentation as necessary
  • Troubleshooting of EIGRP, OSPF, BGP, ATM, PPP, MPLS routing protocols
  • Monitor network log source events using security software tool Q-Radar
  • Monitor and remediate network security vulnerabilities with Nessus Tenable
  • Manage Solarwinds Orion, Network Configuration Manager, and Cattools
  • Optimize traffic flow and monitor link utilization with Riverbed/Steelhead network appliances, and WAN accelerators WAE-674, WAVE-574


Desktop Engineer

  • Provide technical support for hospital associates on Dell, desktop PCs, Laptops, Thin Clients, and mobile devices used with medical systems
  • Exhibit advanced analytical skills, in a patient care critical environment
  • Installed and configured medical applications and Windows platform images designed for use in patient critical units, including Mainframe, AS400
  • Built VMware environments for driver, configurations and stress testing
  • Provided remote support with Novel Console One, Bomgar, and VNC.
  • Maintained virtual environment using VMware Workstation and Vsphere
  • Administered Active Directory group policies and user accounts.
  • Provided third level support for Desktop Support Services team


Technical Analyst

  • Hardware/Software IT support for physicians, and nurses at Ascension Health hospitals, with a supporting environment of over 10,000 employees
  • Perform network traffic monitoring with Solar Winds, and WhatUpGold
  • Responded to patient-critical workstation failures, including in-person, via phone, and electronically while meeting Service Level Agreement for client.
  • Performed in a high volume capacity call center, supporting Ascension Health hospitals in a patient care critical environment.
  • Managed knowledgebase projects used to provide appropriate priority during escalation and first call resolution procedures.


Desktop Engineer

  • Corporate image development, and deployment using SCCM, and Novel Zen
  • Mobile device support for iPhones, iPads, and Blackberry phones
  • Support for advanced network topologies, VoIP, and ISDN technologies
  • Participated in plan of action for hospital equipment conversion to Wyse PCs, wireless access points, and performance enhancement.


Systems Analyst

  • Provided support for Sears Corporate stores with general computer-related issues in a call center environment.
  • Provided mainframe application, email, and user account support.
  • Supported and troubleshot kiosks, desktop PCs, Dell laptops, BlackBerry's, iPhones, and PDA's.

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