Desktop Engineer Resume Profile

JOB OBJECTIVE

To obtain a challenging IT position with diverse job responsibility in a growth-

Oriented organization

TECHNICAL SKILLS

Provided network support for outages and slowness in a production environment
Proficient with Cisco routers 2800, 2600, 3900, and Cisco ASA 5500 series firewalls
Switching knowledge, with hands-on experience using Cisco 2960, and 3750 stacks
Managed wireless LAN controllers, and support of WAP 4410, and Aironet 1130's
Worked directly with end-user, and infrastructure support to designs solutions
Hands on technical experience working with VPN technologies such as Any Connect
Knowledgeable of SSL/TLS, DNS, DHCP, WINS, NTP, FTP, HTTP S , SMTP,
LDAP, and Microsoft AD and possess an understanding of how to support these
Application protocols when accessed through VPN and firewall appliances

EMPLOYMENT

Confidential

Network Engineer

Responsible for staging and installation of Cisco routers and switches.
Design and implement routing and switching aspects of network infrastructure
Prepare engineering specifications and documentation as necessary
Troubleshooting of EIGRP, OSPF, BGP, ATM, PPP, MPLS routing protocols
Monitor network log source events using security software tool Q-Radar
Monitor and remediate network security vulnerabilities with Nessus Tenable
Manage Solarwinds Orion, Network Configuration Manager, and Cattools
Optimize traffic flow and monitor link utilization with Riverbed/Steelhead network appliances, and WAN accelerators WAE-674, WAVE-574

Confidential

Desktop Engineer

Provide technical support for hospital associates on Dell, desktop PCs, Laptops, Thin Clients, and mobile devices used with medical systems
Exhibit advanced analytical skills, in a patient care critical environment
Installed and configured medical applications and Windows platform images designed for use in patient critical units, including Mainframe, AS400
Built VMware environments for driver, configurations and stress testing
Provided remote support with Novel Console One, Bomgar, and VNC.
Maintained virtual environment using VMware Workstation and Vsphere
Administered Active Directory group policies and user accounts.
Provided third level support for Desktop Support Services team

Confidential

Technical Analyst

Hardware/Software IT support for physicians, and nurses at Ascension Health hospitals, with a supporting environment of over 10,000 employees
Perform network traffic monitoring with Solar Winds, and WhatUpGold
Responded to patient-critical workstation failures, including in-person, via phone, and electronically while meeting Service Level Agreement for client.
Performed in a high volume capacity call center, supporting Ascension Health hospitals in a patient care critical environment.
Managed knowledgebase projects used to provide appropriate priority during escalation and first call resolution procedures.

Confidential

Desktop Engineer

Corporate image development, and deployment using SCCM, and Novel Zen
Mobile device support for iPhones, iPads, and Blackberry phones
Support for advanced network topologies, VoIP, and ISDN technologies
Participated in plan of action for hospital equipment conversion to Wyse PCs, wireless access points, and performance enhancement.

Confidential

Systems Analyst

Provided support for Sears Corporate stores with general computer-related issues in a call center environment.
Provided mainframe application, email, and user account support.
Supported and troubleshot kiosks, desktop PCs, Dell laptops, BlackBerry's, iPhones, and PDA's.