SUMMARY:

• Accomplished, dedicated and results driven IT/Network Consultant with diverse experience in IT, Telecommunications, network troubleshooting, network administration, systems integration, client relations, team building and .
• Strategic and analytical thinker with exceptional project management, organizational and communication skills.
• Expert at leading complex multistage projects. Proven ability to manage all phases of installation, monitoring, and administration.
• Highly proficient in establishing and implementing network security protocols, and evaluating/monitoring system and network performance. Strong technical background with solid history of delivering outstanding customer service.
• Genuine commitment to quality and customer satisfaction.

TECHNICAL SKILLS:

Network Protocols: RIP, EIGRP, OSPF, BGP, STP, PVST, RSTP, EtherChannel, VTP, 802.1Q, HSRP, VRRP, GLBP, NAT/PAT, TCP/IP, UDP, FTP, SSH, TFTP, SMTP, SNMP, ARP, MPLS.

Network Hardware: Cisco routers (2600, 2800, 3600, 3700, 7600), Cisco Catalyst and Service Provider Access switches (2900,3400, 3550, 3750, 4900, 6500), Cisco Firewall (PIX 515, ASA 5520), Wireless Access Points (Cisco Aironet 350, 1130, 1140, 1240, 1260 Series and BelAir100, 200), Wireless LAN Controller 2100 series and Wireless Service Gateway, Juniper EX3300/4500.

Platforms: Microsoft Windows (NT, 2000, 2003, 2012 Server & Advanced Server), Novell NetWare (3.X, 4.X, 5.X) and Linux Red Hat.

Server Services: DNS, WINS, DHCP, MS Routing and Remote Access, MS Radius, MS Authority, Windows Deployment Service, Active Directory, WSUS, File and Print Services, Hyper - V, Monitoring Servers, Windows Server Backup, MS Exchange 2000, 2003 Server Administration, Microsoft ISA Server (2000, 2004, 2006).

Applications: Microsoft ISA Server (2000, 2004, 2006), MS Office Suite, Lotus Notes, GroupWise, ARCserve, Norton, McAfee, Trend Micro, MS Visio, MS Virtual Server, Kiwi Enterprise Syslog Server, OSS, SecureCRT, MRTG, Wireshark and NetStumbler.

PROFESSIONAL EXPERIENCE:

Confidential

Network Specialist

Responsibilities:

• Responsible for complete network planning, designing, provisioning, deployment and documentation of Metro LAN, dedicated Internet, Managed Ethernet, IP VPN, Managed IT, Data Centre and Cloud Infrastructure Services.
• Design and implement core network solutions for customers, including Multi-homed BGP, OSPF, EIGRP, HSRP and routing Policy using MPLS network. Switching related tasks includes implementing VLANS, configuring trunks, Access, Q-in-Q, Spanning-tree, EtherChannel and QOS.
• Mentor Design Engineers and other staff in the design or implementation of network solutions, evaluate network designs to determine whether customer requirements are met efficiently and effectively.
• Review all changes to network configuration for technical accuracy and impact and provide technical solutions for IT Operations, Field Engineers, Project designers, NOC and data center planning groups. Assisting with network capacity and high availability/failover solutions.
• Consult with Sales Account Executives, Sales Engineers and Clients to provide technical direction, design recommendations, validation, and technology solution verification.
• Single point of contact for Network Optimization team:
• Recovered 20% of the overall fiber network which was allocated to disconnects, as well as leveraged a POP solution to minimize point to point fiber solutions to common buildings.
• Created and documented scenario based guidelines for network planning team to prevent network loops with Spanning-Tree Protocol.
• Responsible for the operation and overall performance of Cogeco Data Services Wireless network for the City of Toronto Downtown, corporate offices and their infrastructure and architecture.
• Manage and plan RF network architecture, Wireless Access Gateways, Access Points and associated backend platform components and administering the wireless OSS, NMS and various network performance tools.
• Technical lead on Wireless Gateway Failover project:
• Successfully achieved main goal of the project by eliminating single point of failure of the key network components and created highly scalable infrastructure while utilizing existing cabling. Created concept, overall design, detailed diagrams, and migration plan documentation.

Confidential

Network Engineer

Responsibilities:

• Managed and enhanced LAN/WAN infrastructure to appropriately delivery services to more than 250 users and over 75 Retail stores across Canada.
• Configured and Managed Cisco Internet Routers, Multi-layer switches, PIX /ASA Firewalls, Wireless access points/Controllers, Windows Domain Controllers and Enterprise servers.
• Re-engineered the LAN to provide more reliable service and to reduce the latency. Scheduled proposed network changes and worked with major business units to identify their impact.
• Dedicated resource for implementing the following projects:
• Researched, tested, evaluated, and recommended a solution for establishing a secure Wireless LAN for Internal Associates and Guests. This implementation provided user community with the flexibility and increased productivity supported by the availability of a Wireless LAN.
• Implemented HD Video Conferencing system between remote offices: to reduce travel, to improve productivity via collaboration and workflow, to employee, hiring, vendor, partner and customer interaction.
• Principal architect and technical lead on ISA upgrade project. Created detailed upgrade plan, step-by-step implementation documentation, and comprehensive test plan.
• Collaborated extensively with management and team members to introduce new technologies, processes and standards into the environment to reduce downtime, increase performance and facilitate growth.
• Designed and implemented company’s Disaster Recovery solutions. Created and maintained various network design, inventory, and implementation documentation for the technical services team.

Confidential

Network Support Engineer

Responsibilities:

• Provided 3rd level network and infrastructure support for complex products to Microsoft’s premium and professional customers through North America.
• Collaborated extensively with Network Engineers, Administrators, developers and enterprise customers to appropriately analyze and resolve escalated networking issues with all Microsoft Windows platform systems impacting production environments.
• Responsibilities include configuring/troubleshooting (Windows 2000/2003 Domain Controllers, DNS, WINS, DHCP, IAS, Radius, Services, ISA 2000/2004 Firewall and Terminal Services servers.
• Managed complex cases for support engineers, insured and follow-up that the case is moving towards proper resolution in a timely and most effective way. Mentor support engineers and knowledge sharing with team members.
• Prepared detailed network specifications, including diagrams, equipment configurations, and recommended technologies.
• Provided feedback to Technical Account Managers regarding case progress and action plan to deliver the case resolution.

Confidential

Information Technology Support Analyst

Responsibilities:

• Provided network and system support to over 150 corporate users including windows file servers, data backup, restoration, blackberry, phone, email system management and Multi-function printers.
• Planned and deployed several upgrade projects, including all associates workstation upgrades from Windows NT 4 to Windows 2000. Coordinated network operations, maintenance, repairs, and upgrades.
• Dealt with numerous trouble tickets, troubleshoot issues, determined root cause with appropriate solutions.
• Documented entire network including all IP routing and network diagrams. Improved inventory control by implementing network asset management process.

Confidential

Technical Analyst

Responsibilities:

• Provided day to day operations support to internal employees and contractors, to ensure continuous availability of IT services. Troubleshoot network connectivity issues related to LAN/WAN infrastructure including VPN Client users connecting to IBM network.
• Managed Windows NT, 2000, XP Domain Environment and user database information update. Administered user accounts, id requests, passwords for Lotus notes and Mainframe systems.
• Provided Service Maintenance including deployment of releases, upgrades, patches and hot-fixes.
• Monitored and improved customer satisfaction with the quality of service delivered. Credited with consistently exceeding customer satisfaction ratings during random surveys.

Confidential

Technical Support Specialist, Tier 2 / Quality Control

Responsibilities:

• Provided second level technical support for Wireless High speed and DSL Internet connection. Troubleshoot TCP/IP, DNS issues through various utilities such as ipconfig, ping, tracert and flush DNS.
• Installed, configured and troubleshoot Windows Operating Systems using utilities such as Last Known Good Configuration, System Restore, regedit, msconfig and Windows System Tools.
• Acknowledged for assisting in implementing proactive solutions to increase customer satisfaction as well as designing and implementing comprehensive standard procedure used to train current and new corporate Customer Service, Sales and Technical team.
• Mentor technical staff by performing regular quality assurance and performance reviews of representatives.