Summary

• Results oriented professional skilled in enterprise-wide IT systems management, networking, project management, problem resolution, and communications. Experience includes over 15 years of strategic management of critical IT systems at all levels, and in numerous areas of responsibility. Noted for skills resulting in meeting SLA requirements, high levels of team productivity, resource sharing, excellent customer service, system uptime and a proactive approach to complex problem resolution.
• Platforms: Windows NT 4.0, Windows Server 2000, 2003, 2008, 2012, Linux, Citrix Metaframe, Citrix Presentation Server 4.5
• Server Side Applications: IIS 5 and 6, 7.5 MS SQL, Active Directory, Hyper-V, VMWare, Oracle, Citrix, Net IQ, RILOH, ILOH, Varitas Netbackup, Norton AV, Mcafee, E-policy Orchestrator, Compaq Insight Manager, Exchange, Microsoft Mail, PowerShell, SCOM, SCCM, Remedy, Frontrange
• Networking: Ethernet, Token Ring, Wireless, TCP/IP, SNMP, SMTP, POP3, HTTP, HTTPS, FTP, NetBIOS, Netbuei, IPX, SPX, AppleTalk, RAS, LDAP, DDNS, WINS, DHCP, Router Maintenance
• Software: MS Office Suite, MS SQL, SMOM, SMS, Remedy, Toad, Logmein, Reality Charting Apollo Root Cause Analysis Tool , BARS Remedy Ticketing Tool , Frontrange
• Hardware: Printer repair, Monitor repair, Laptop Repair, HP Servers, Workstations Dell, Gateway, IBM, Compaq, Toshiba , Linksys, Patch Panels, Firewalls, Routers, Active Hubs, F5 switches SAN Technology
• Computing and Business Skills: Windows Systems Engineer Administrator, Enterprise Disaster Recovery, Computing Security, Systems Analyst, Computing Security, Root Cause Analyst, Project Management, Sales Management, Business Administration, Leadership Skills, Process Development, Process Integration, ITIL, Strong Customer Service Skills.

Professional Experience

Confidential

Operations Engineer Windows MSODS

MSODS is Microsoft's cloud based Active Directory Service. This service is the foundation of Office 365 and many other Microsoft Cloud services. As a member of this team, I perform operations support for the server infrastructure that comprises the MSODS Active Directory service. Working with SCOM, SyTX, Gomez and other monitoring tools we provide tier two and three level support. Working with network engineers, feature teams, developers and other service owners to keep the many components that make up the Microsoft Online Directory Service functioning and healthy. Our Operations Team provide support to all global datacenters in both active and passive roles. We perform troubleshooting, patching, problem resolution, performance tuning and root cause analysis for all issues that are service impacting as well as providing support to prevent issues that can impact the service.

Confidential

Operations Engineer Windows InTune SCOM

The Intune Service is a cloud based service that provides Microsoft Customer's Infrastructure, System Administration and SCOM Services via the Cloud. I administered, maintained and provided operations support to this this global cloud service. This includes deploying new code to the various test steams and production, troubleshooting, monitoring, problem resolution, documentation, patching, code deployments and updates, server builds and testing to the more than 1400 servers. Some of the utilized tools are Octopus, SCOM 2007, SCOM 2012, Sytx, Gomez, PowerShell, various IP tools and many other custom deployment and automation tools. I support the following versions: IIS 7.5, SQL 2008, SQL 2012 Windows Server 2008 and 2012. Utilizing my skills in Active directory I move servers to the appropriate Organizational Unit to allow proper Group Polices to propagate. Using Powershell I perform a variety of tasks that allow me to manage a large volume of servers more effectively.

Confidential

Upgrade Services Engineer

As a member of The Upgrades Services Team, we migrated all existing Live EDU users to the Office 365 platform. These are educational institutions worldwide that use the Live EDU environment. Working with Program Managers and Feature Crews we provide support to the migration of user accounts, data and Exchange mailboxes. In addition, I provide Operations Support to the Migration Server Infrastructure in Test, Beta and Production. Installing Security Patches, updates to scheduled SQL jobs, web server certificate renewals and specific support projects as required to support the infrastructure. Other duties performed include configuration updates to the migration engines, server vulnerability statistics responding to addressing SCOM alerts that monitor various areas of performance and system reliability. I also provide research into Event ID's and problems that halt or impede the migration of these Institutions. A summary of tools being used to support this environment include IAdmin, UTS, Gomez, Vipnet, Octopus, ATMS, ADLS and Powershell.

Confidential

Migration Engineer

Working under contract, I worked with the Business Productivity Online Services Group BPOS Migrating Online customers from Office Live to the Office 365 Environment. Working with the Office 365 Development Team using PowerShell scripts to move various components of Office Live including Outlook mailboxes, Sharepoint sites and data and Active Directory objects. Work with the Exchange Team to remediate any failed mailbox moves that result in mailbox errors that exceed specifications. Release new code and updates to the existing migration structure to Pre-Production and Production server environments in multiple datacenters worldwide.

Confidential

Application Engineer

Vertafore provides software hosting service SAAS for large and small insurance companies. I worked closely with application developers, and supported a sub-set of Vertafore's on-line applications. Provided infrastructure, server and application support on Active Directory, MS SQL2000, MS SQL2008, Citrix Presentation Server 4.5 and Windows Server 2003, 2008. Duties include support and rollout of new product releases, Migration of agencies to NEW version releases, patches and maintenance of all aspects of the Online services we provide. In addition design and implement changes to our production infrastructure and services at the Windows Server, Active Directory and Citrix levels. Server level support included physical and virtual servers VMware builds, performance tuning, server upgrades and patching.

Confidential

Systems Administration Systems Analyst, 787 - Velocity Install Team

Provided primary server, infrastructure and application support. Monitor, build and perform complex administrative functions to maintain and enhance the Velocity 787 Web based computing delivery system. Configure and manage F5 switches, manage server pools that reside on the F5 switches, build and maintain F5 health monitoring scripts, Implemented a high availability systems infrastructure by scaling out our base of web servers Web Server Pooling that resulted in an 80 increase in the application uptime and reliability.

Confidential

System Engineer, Computing and Network Operations Center, Complex Problems Group

Provided 3rd tier support to Boeing's Computing and Network Operations Enterprise System Administration Team. Provide 3rd tier support and problem resolution to our large base of Web, Application and Database servers. Work with Microsoft Premier Support Team to provide resolution to complex server problems within my environment. Provided extensive documentation of problem resolution and Root Cause Studies to highly impacting Server problems. Developed a method of identifying all configurable security items within a windows server, then lead a development team to poll security information specified by company security policies on all Windows servers and report that data in multiple forms to management. Provide Security consultation to 1st and 2nd level management for Windows server hardening for both The Sarbanes Oxley Act SOX and for internal pre security audit assessments.

Confidential

Systems Administrator, Computing and Network Operations, Production Server Center

Enterprise support of over 1400 Microsoft Windows Servers. Provided all levels of server maintenance including server builds, hot fixes, security patches and server security. Responsible for problem resolution, oversee and work with the hardware vendor to support server hardware repairs and hardware refresh via resolution tickets. As a member of the Disaster Recovery Team, I developed and maintained a comprehensive disaster recovery plan for the Windows server environment in the event of a local event. Assisted the Boeing Technology Team during our build out of our newly created AD forest in developing an OU structure in Active Directory for our Windows Server containers. Created Group Policies and tested the resultant set of those polices.

Confidential

Desktop Support, The Wing Responsibility Center

Provided desktop computing support for the Vice President of the Wing Responsibility Center and his Leadership Team. Analyze and fulfill computing requirements, integrate and maintain computing hardware and software. Designed and implemented a remote access tool that allowed access to remote Exchange servers, this allowed the executive's to connect to a remote exchange server when visiting another Boeing facility

Confidential

Network Administrator

Provided end-to-end Network, server, and desktop support for the Safeway Distribution Center. Duties included full computing support for servers, desktop system, applications and any other Windows computing support. Server software included Novell versions 3.12 and 4.0. Application support was for Microsoft office and Windows 3.1

Confidential

IS Support Technician

I was employed at Egghead's Corporate Headquarters to install, repair and maintain servers and client workstations and store demonstration workstations on a Token Ring network. Assisted in a company-wide workstation upgrade project of over 1500 workstations and printers. Core member of an implementation team, to set up new NT network in the company's new Spokane location.

Confidential

Technical Sales Representative

As Technical Sales Lead I managed a team of 4 sales people for a regional sales and support office that sold computing, network, hardware and training solutions. Increased sales by 25 in the Western Washington area by addressing training to value added resellers, small businesses and independent consultants. Sold training classes for the Novell networking operating system and a variety of computing, server and networking components.