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System Administrator Rresume Profile


To bring 14 years' experience to a challenging position as a Microsoft Certified Systems Engineer and pursue a position which focuses on customer service as well as provides the opportunity to learn new technologies in an IT related environment.

Highlights of Qualifications:

  • Microsoft Certified Systems Engineer MCSE
  • Expertise in Microsoft Operating Systems Windows7, Windows XP, Windows 2000, Windows NT4.0, Windows9X and 2007/2010 MS Office Suites
  • Hardware and application software installation and testing
  • WAN/LAN and VPN connectivity, wireless network support
  • Oracle installations and data migration
  • Dell and HP Desktops and Laptops, Tivoli Remote Desktop, printer and scanner installations
  • Highly motivated team player, effective working relationships with all staff, subcontractors and all client levels
  • Focused on delivering quality products within planned schedules
  • Solid analytical and problem solving skills



System Administrator

Current responsibilities:

  • Use of Remedy ticketing system to provide IT support
  • Installation of laptop/desktop hardware and application software
  • Migrate and support Windows7 / XP Operating Systems in a mixed environment
  • Experience with large scale refreshes and moves
  • Install IP based network printers, local printers and peripherals
  • Experience with Symantec Ghost software, Tivoli Remote Desktop
  • Test WAN/LAN, wireless and VPN connectivity
  • Use of Active Directory
  • Experience with SEE Symantec Endpoint Encryption
  • Provide ongoing customer service and technical support to all ATF personnel including Law Enforcement, SCIF personnel, National Explosives Task Force FBI and Senior Level Directors.
  • Support for Good, Airwatch Mobility Applications and MDM Console


Prior responsibilities:

  • Team lead traveling to DHS sites in the continental US to install and configure hardware and application software.
  • Install new hardware into the DHS environment and ensure network connectivity.
  • Install peripherals, migrate user data, cable switches and workstation imaging.
  • Install and configure customer onsite training facilities.
  • Provide IT customer support to all ICE personnel including law enforcement and Senior Level Officials.
  • Complete any necessary trip reports.

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