TOP PERFORMING INFORMATION TECHNOLOGY PROFESSIONAL / ENGINEER

20 years of business experience developed a talented and results-driven professional with an entrepreneurial spirit and extensive experience in Information Technology Provided broad based LAN/WAN support including mainframes, PCs, satellites, routers, and switches. Experience as a Technical Service Engineer and Network Operations Technician with a track record of quickly resolving connectivity issues and achieving 99.999 network availability for optimal business continuity. Highly regarded for reducing downtime by 50 through use of emerging technologies. Seeking to utilize experience, strong technical acumen, and exceptional work ethic in an organization that values dedication and results.

AREAS OF Expertise

NOTABLE achievements

• 20 years of business experience I was responsible for managing 21 people in Sales, Service, and Inventory Control. Developed network of vendors to better supply customers with faster service. Sourced, evaluated, and procured Employee Benefits. Created Marketing Programs by educating the customer. Served on State Industry Boards and the local Chamber of Commerce. Monitored expenses and procured utility resources for operations. I monitored Legislation and Regulations effecting the industry.
• Analyzing processes of systems at Home Depot Stores during a two night scheduled rollout and successfully reduced down time to one night reserved the second night for customer feedback and troubleshooting, if required.
• Achieved near top ranking in a friendly competition to resolve the highest number of work orders. Maintained a short queue, thoroughly documented calls, and often provided solutions to customer on the first call.
• Reviewed customer system output and provided hardware, OS, and patch update solutions.
• Resolved repetitive issues and crafted templates to ensure queries and replies were complete and consistent.
• Liaised successfully between contractors and government agencies, and successfully managed projects from inception to completion, extending the network for remote sites, organizing hardware, and coordinating vendors.
• Provided leadership for a team in reengineering a satellite communication project for the Navy/Pennsylvania National Guard. Starrting in an empty room, performed server imaging and tested satellite communication capabilities after completion of STIG, IAVA, and Retina tests.

Professional Experience

Confidential

TechPort Solutions System Administrator

• Leverage extensive experience and technical savvy to build Windows 2008 R2 servers in a classified and unclassified virtual Enterprise environment. Utilize VMware 5.1 for server builds.
• Coordinate and implement multiple software installs using BladeLogic. Administer Active Directory duties utilizing group policy, security policy, domains, users, and computer systems.
• Skillfully perform work in Windows registry to verify and create a secure environment Verify systems meet STIG and IAVA requirements Test and resolve vulnerabilities with Retina Utilize Government applications VMS, CCIM Request and install server certificates Truobleshoot WSUS issues.Configure clients for McAfee, HBSS, ePO assets, VMware, Active Directory, Tumbleweed, Symantec Netbackup, NICS, IIS, RDP, NAS and other server utilities Create Process Documentation, Remedy ticketing software.

Confidential

System Administrator

• Defense Logistics Agency DLA J6N / Secret Clearance and CompTIA Security Certification
• Proactively troubleshot hardware, software, user issues and IP networks, and Remedy ticketing software.
• Implemented Group Policy, build servers in VMware ESXi environment to specification, DHCP, RDP, Microsoft Exchange, Terminal Server, and Office products, VPN, Symantec Backup and File restoration, McAfee, HBSS, and Tumbleweed.
• Managed user accounts network access / file permission management.
• Provided Exchange 2010/2003/OCS server management: Mailboxes add/delete, moving and sizing.
• Utilized VMware 5.1 to build and maintain servers and hardware virtualization.
• Resposible for server patching Project involvement verifying access and IA responsibilities.
• Provided Information Assurance Regulation interpretation and document creation.
• Performed project monitoring from IT POV. RDP and SCCM.
• Requested and installed device certificates.

Confidential

System Administrator

• Provided comprehensive support, including: Microsoft Server 2003, 2008, Windows 7 and XP SCCM client install and performance verification Active Directory maintenance Monitoring log records for intrusion detection and system services functionality.
• Resposible for installation, configuration, system imaging, and preventative maintenance of personal computers and network equipment.
• Promptly responded to internal inquiries, and troubleshot software and hardware failures onsite and remotely.
• Performed switch, router configuration and network cable management.
• Resposible for IAVA and STIG maintenance MS Security updates server health, security, updates, and service packs Symantec Backup Exec, data backup and file restoration RAS, SupportSoft, Bomgar drive encryption, Microsoft Office, Outlook, Cisco VPN, Remedy / Oracle experience Project management Secure Copy file migration.

Confidential

Field Service Engineer

• Performed electrical, safety, and functional tests on medical equipment Performed hardware updates on medical equipment using proprietary software.
• Interacted with medical staff and other field service technical support personnel.
• Completed project ahead of schedule and under budget as a result of effective implementation.

Confidential

Solaris Systems Administrator

• Initiated effective system footprint reduction by utilizing Solaris 10 Zones - virtual servers.
• Installed software and hardware fixes, updates and enhancements, including configuration of software applications and hardware.
• Developed and implemented system diagnostic and maintenance tools to ensure availability and functionality of systems including VERITAS Net Backup Distributed software across network and Solaris zones.

Confidential

Technical Support Engineer

• Assisted customers with installation and configuration of software and hardware products, as well as with implementing system diagnostic and maintenance tools.
• Analyzed and troubleshot OS, hardware, storage, and networking issues.
• Recommended remediation process through system diagnostics and patch updates.
• Quickly resolved issues and provided outstanding customer service with each interaction.

Confidential

Lead Senior Administrator

• Assisted in engineering and development of a deployable VSAT Video conferencing / VoIP system Responsible for Disaster Recovery DR preparations using Symantec Backup Exec Restore Coordinate efforts between Contractor, Government, SEDA, and onsite personnel.
• Oversaw RadVision CTM system error monitoring and conference connectivity Troubleshot and configured of LAN wired and wireless and WAN satellite .
• Performed hardening of HP servers for DIACAP requirements utilizing Army Gold Master, Retina, IAVM, and STIGs as directed by CERDEC for Information Assurance IA Troubleshot connectivity of Cisco routers, switches, VoIP telephones, and satellite.
• Provided project tracking and reporting of development process issues.
• Created Technical Project Documentation.

Confidential

Technical Ambassador for Government Secure Project / Technical Support Engineer

• Assisted customers with the installation and configuration of software and hardware options Provided customer assistance to implement system diagnostic and maintenance tools Analyzed and troubleshot OS, hardware, storage, and networking issues.
• Recommended remediation process through system diagnostics and patch updates Provide outstanding Customer Service to keep case load low with quick resolutions Identified system related issues and trends, recommend remedial action.
• Supported the development and implementation of system diagnostic and maintenance tools.