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Network Administrator Resume Profile

Overview

  • Ten years of experience in network and systems administration
  • Three years FileNET specific experience in Image Services 3.6 4.0
  • Strong Analytical skills with an exceptionally strong customer focus

Skill Summary

FileNET Electronic Document Management

  • Image Services 3.6 4.0 P8
  • Capture 3.1 4.1 IDM Desktop 3.0 3.3 IDM Web 3.0 3.3
  • HP Optical Storage OSAR MSAR storage via SAN
  • IS 3.6SE 4.0 Upgrade:

Server Setup and Administration

  • Win NT/ WinXP/ 2003 Enterprise Exchange 5.5 2003 NW 3.1 4.x Redhat 9
  • Microsoft Clustering NLB SQL 2k Veritas Citrix IIS DNS DHCP FTP
  • VMWare ESX 2.5.3 Virtual Center 1.3.1
  • Altiris v6 Remote Deployment for server apps desktop clients
  • MSOffice MSProject StarOffice OpenOffice Access
  • Symantec McAffee Antivirus Corporate
  • Extensive Administration Scripts

LAN/WAN Support

  • WAN Optimization Compression/Caching using Extend 5.0 Peribit
  • VPN Setup and Troubleshooting Sonicwall Pix Aventail
  • Cisco Router 2500 10k, Switch 1900 5k Installation Cabling Fiber optic, RF, Cat5

Experience

Sr Technology Support Analyst FileNET Administrator

Confidential

  • Managed daily routine maintenance of imaging systems expediting account management user creation, password reset, session hangs , coordinating offsite optical storage, and ensuring morning system functionality effectively reducing need for allocation of non-imaging staff dedication during high project volume year.
  • Interfaced with business leads to identify business needs gathering requirements for customized Filenet application development. Coordinated efforts of in-house development team and offshore sources during application development streamlining communication channels providing for faster and more efficient translation of business needs into business solutions. Provided dedicated post implementation application support maintaining product stability and ensuring system performance.
  • Reduced cost by developing install scripts limiting the number of hourly employees required to deploy clients from 3-5 per site to less than 1 employee per site for 5 large scale sites totaling 1500 users. Reduced risk through standardization of client installs, resource coordination and deployment test plans.
  • Participated heavily in SAN maintenance and upgrades reducing compatibility issues with the current infrastructure providing a higher percentage of system uptime.
  • Managed Imaging VMware conversion reducing cost per server, increasing application uptime, as well as decreasing deployment time for new servers.
  • Mitigated loss and corruption of data through designing and actualizing high availability and disaster recovery plans before occurrence of unplanned outages. Through detailed planning and rapid execution of disaster recovery procedures on two specific occasions of UPS failure during planned power outage data integrity was ensured and system functionality was restored within planned maintenance window. Escalated to POC for Data Center outages.

Network Administrator

Confidential

  • FileNET Administrator with sole support of 57 remote sites
  • Introduced WAN data compression, traffic shaping, and byte level caching over frame-relay links bypassing the need for separate BES at each site with a cost savings of 500k while dramatically increasing overall performance.
  • Implemented Offline Scanning as a backup process to decrease employee overtime at remote sites.
  • Increased possible retention time of documents by upgrading OSAR unit slot/drive capacity to 9.1GB/64slots in order to comply with governmental regulations for 3-year document retention.
  • Increased document quality to help automated processes and to decrease manual user intervention helping to alleviate the need of an extra person at 7 remote sites.
  • Replaced outdated Bell Howell scanners with Fujitsu scanners containing Image Processing Support with an ROI in 6 years by decreasing annual support costs.
  • Coordinated backup and offsite storage of Tranlogs rather than the shoebox approach.
  • Fujitsu / Bell Howell Scanner Maintenance and support contract handling.
  • End User Training and training manual development
  • WAN Support: Cisco Routers/Switches/Circuit Monitoring
  • Ghost Imaging: Development of Master Images Deployment

Broadband Network Engineer

Confidential

  • Network Engineer / LAN Administration for Cable ISP/TV Call Center
  • Upgrade of Physical Network to 100Mb w/ Gb Backbone via Fiber
  • Desktop Support for 500 workstations
  • Remote Site Management for 100 national locations
  • LAN/WAN Administration / Desktop Support Win 98, Novell, WinNT
  • Foreign Student Liaison // Training work, Technical Writing

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