Sr Technology Support Analyst FileNET Administrator
Managed daily routine maintenance of imaging systems expediting account management user creation, password reset, session hangs , coordinating offsite optical storage, and ensuring morning system functionality effectively reducing need for allocation of non-imaging staff dedication during high project volume year.
Interfaced with business leads to identify business needs gathering requirements for customized Filenet application development. Coordinated efforts of in-house development team and offshore sources during application development streamlining communication channels providing for faster and more efficient translation of business needs into business solutions. Provided dedicated post implementation application support maintaining product stability and ensuring system performance.
Reduced cost by developing install scripts limiting the number of hourly employees required to deploy clients from 3-5 per site to less than 1 employee per site for 5 large scale sites totaling 1500 users. Reduced risk through standardization of client installs, resource coordination and deployment test plans.
Participated heavily in SAN maintenance and upgrades reducing compatibility issues with the current infrastructure providing a higher percentage of system uptime.
Managed Imaging VMware conversion reducing cost per server, increasing application uptime, as well as decreasing deployment time for new servers.
Mitigated loss and corruption of data through designing and actualizing high availability and disaster recovery plans before occurrence of unplanned outages. Through detailed planning and rapid execution of disaster recovery procedures on two specific occasions of UPS failure during planned power outage data integrity was ensured and system functionality was restored within planned maintenance window. Escalated to POC for Data Center outages.
FileNET Administrator with sole support of 57 remote sites
Introduced WAN data compression, traffic shaping, and byte level caching over frame-relay links bypassing the need for separate BES at each site with a cost savings of 500k while dramatically increasing overall performance.
Implemented Offline Scanning as a backup process to decrease employee overtime at remote sites.
Increased possible retention time of documents by upgrading OSAR unit slot/drive capacity to 9.1GB/64slots in order to comply with governmental regulations for 3-year document retention.
Increased document quality to help automated processes and to decrease manual user intervention helping to alleviate the need of an extra person at 7 remote sites.
Replaced outdated Bell Howell scanners with Fujitsu scanners containing Image Processing Support with an ROI in 6 years by decreasing annual support costs.
Coordinated backup and offsite storage of Tranlogs rather than the shoebox approach.
Fujitsu / Bell Howell Scanner Maintenance and support contract handling.
End User Training and training manual development
WAN Support: Cisco Routers/Switches/Circuit Monitoring
Ghost Imaging: Development of Master Images Deployment
Broadband Network Engineer
Network Engineer / LAN Administration for Cable ISP/TV Call Center
Upgrade of Physical Network to 100Mb w/ Gb Backbone via Fiber
Desktop Support for 500 workstations
Remote Site Management for 100 national locations
LAN/WAN Administration / Desktop Support Win 98, Novell, WinNT
Foreign Student Liaison // Training work, Technical Writing