WORK EXPERIENCE:

Confidential, Houston, Texas

Systems/Technical Support Engineer

Responsibilities:

• Desktop/Laptop Imaging/Deployment and Printer Mapping
• Users/Server/Switching/Network Support and Management
• Experienced in Network (Wired/Wireless) products ranging from Juniper, Linksys and Cisco
• Database skills, including fundamental understanding of SQL and Stored Procedures
• Competency with managing client and server devices in a Microsoft Windows domain, utilizing at minimum of these tools: MS Active Directory, MS Group Policy (Windows Server 2008, 2012R2), MS File Services, MS Print Services.
• Working knowledge of SCCM (Microsoft Desktop Image Management - WIM (Windows Imaging), SCOM
• Remotely investigate and address issues using VPN, Boomgar or similar remote access tools.
• Deployment and Upgrade of Citrix XenApp and Support
• Experienced in SharePoint Update, Management and Support/ Software Inventory logging
• Experienced in Hardware Asset management from Installation to Recycling state
• Sound understanding of security architecture, firewall policy and configuration.
• Experienced in the use of systems analysis tools and techniques to resolve identified issues
• Windows Operating systems registry editing, encryption, Patch update and management
• Perform Systems/Server health checks
• Proper documentation of all trouble tickets.
• Encryption of Systems for Patient confidentiality
• Project Coordination/Quality Assurance/Equipment checklist.
• Direct relationship with Physicians offices in the hospital.

Project Coordinator

Confidential

Responsibilities:

• Proper documentation and checklist of User information, Device and Applicable applications for ease of refresh.
• Replacement of Laptop/Computer/and devices out of warranty
• Proper Migration of users profile and Information on Personal drive, domain and Active directory and continual access to applicable applications upon refresh
• Setting up of backup .pst file for email setup upon refresh
• Inventory management and documentation of Device taking into cognizant details such as asset tag, Serial Number, Device Model, Old name and new names, Device Location, Floor Plan, Department and Last Logon user.

Confidential, Houston, TX

Windows Server Engineer

Responsibilities:

• Applications Server development (Physical & Virtual,Cluster,Guest)
• Web Server development(Physical & Virtual, Cluster and Guest)
• Application Hosting
• Provide hands-on support in Policy Remediation in SA
• Provide hands-on support and engineering work in the VMware/Hyper-V environment
• Provide support on IP addressing, VLAN resolution
• Building of patches and software policy.
• Provide hands-on support in ILO configuration support
• Provide hands-on support in Server automation support
• Firmware configuration and support, SAN allocation and support
• Provide Infrastructure Life Cycle Manager/MBS Support
• Adherence to change and incident management processes
• Provide hands-on support and engineering work in the Windows server environment
• Perform server administration functions such as scripting, group policy development and implementation
• RDP-Remote Console access, LDAP Update, CMDB update and support

Confidential, Houston, Texas

Desktop Support Analyst/System Administrator

Responsibilities:

• Imaging of Windows O/S(XP,7,and 8), Microsoft Office and applicable software
• Managing client and server devices in a Microsoft Windows domain, utilizing at minimum these tools: MS Active Directory, MS Group Policy, MS File Services, MS Print Services.
• Sever Support Experience and Backup Management.
• Server Administrator for Microsoft Windows and Email Administrator for Microsoft Exchange
• Rationalization of Old and less used Application Programs.
• Application/OS Lifecycle Management
• Application Support and Compatibility, Patch Installation and Registry file Update
• Articulate technology and product positioning to both business and technical users
• Evaluate current client environments and recommend best practice solutions
• Design and Implement system requirements, processes, and design specs based on organizational needs, security/compliance policy, and industry trends
• Design and implement system, application, security, and network configurations (including network and domain migrations and upgrade paths)
• Provide top tier escalation support for Help Desk Technicians and provide the Help Desk team with mentoring and support
• Test and evaluate network systems to eliminate issues and create improvements
• Provide on-call and after hours support

Confidential, Houston, Texas

Technical Consultant

Responsibilities:

• Professional responsibilities include, but are not limited to project management, and guideline documentation to facilitate customer or business partner performing their own assessments while ensuring compliance with project implementation procedures, client relations, and following corporate process and procedures.
• Technical Support on server and network related issues on deployment project on site.
• Migration of Windows and Application software
• Windows Server Upgrade 2003+,2008+, Windows OS upgrade
• Application Support and Compatibility, Patch Installation and Registry file Update.
• Rationalization of Old and less used Application Programs.
• Application Software Lifecycle Management
• Performed, maintained, and managed accurate hardware Asset Inventory.
• Deployment of Hardware and software on site.
• User support, Server Support and Management.
• Coordinating of contractors on site on task for the day in line with project design considering time management, making sure profitability on project