Experience

Confidential

System Administrator

• Windows Server 2008/2003 Printer Management: Configure, operate, maintain, and support multi-function network printers.
• VTC: Configure, operate, maintain, and support Classified and Unclassified Polycomm / Tanberg VTC Bridge functionality.
• HBSS Admin 4.5: Monitor and maintain the integrity of the Host Based Security System with SCCM. Ensuring all computers on the network are up to date. Monitor and isolate Rogue systems, update as needed.
• Windows Server 2008/2003 Provide system administration and operating system support for file, print, thin client, and common-user application servers and server farms/banks.
• Windows Server 2008/2003 Provide and install hardware, operating system, and software for file, printer, and common-user applications servers and server farms/banks.
• Create, operate, and maintain shared folders and/or collaborative portal space to enable a group of employees to share and work on same files.
• Provide Microsoft Windows Server 2008/2003 Active Directory organizational unit OU administration.
• Manage dynamic allocation of internet protocol IP address space and assign and maintain IP address database using Windows Server 2008/2003 DHCP server or allocating Static IP Addressing. Develop, maintain, and modify IP Assignment Schema. Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
• Maintain DNS tables and update tables, and maintain records of registered DNS registrations and set standard naming conventions for DNS registrations. Provide Domain Name Server DNS services that include the address resolution of Uniform Resource Locator URL to IP addresses, and install, configure, and maintain DNS registrations. Operate master consoles in order to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
• Maintain WINS server for windows networking name resolution.

Confidential

• Assisting junior Technicians with escalated issues
• Resolving computer problems and confirming systems working upon completion
• Using USB brick for migrating users profiles, and data
• Staging, Imaging, deploying computers.
• Onsite and remote support of all customers in eastern Pa, Md, and De.
• Technical analysis and support of operations staff in executing, testing and rolling-out the solutions.
• Assist PM teams with Oracle Primavera 6 v7 software issues of their standard Project Management and Methodology projects.
• Ensuring that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling Corps Chiefs, Managers, staff, interns, volunteers, and Partners.
• Participating in technical research and development to enable fast remedial resolutions to incidents within the infrastructure.
• Responsible for effective installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.
• Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice.
• Provide occasional technical guidance to others.
• Interpret and/or discuss information with superior, which involves terminology or concepts not familiar to many people regularly provide advice and recommend actions involving complex issues.
• Functions as a lead worker doing the work similar to those in the desktop support unit takes responsibility for training, instruction, and setting the work pace.
• No budget responsibility.
• Resolutions normally have a noticeable high profile effect department-wide and company-wide
• Position deals with a variety of problems and sometime has to decide which answer is best. The question/issues are typically clear and require determination of which answer from a few choices is the best.
• Systems Administration certification in Microsoft.
• Maintain data environmental and monitoring equipment.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
• Maintain operational, configuration, or other procedures.
• Apply patches and upgrades on a regular basis, and upgrade tools and utilities. Configure / add new services as necessary.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
• Provide and request L3 support solutions for various incidents. Investigate and troubleshoot issues.
• Create, change, and delete user accounts per request.
• Perform regular file archival and purge as necessary.
• Perform daily operations, ensuring required file and system data are successfully backed up to the appropriate media, external hard drives are created, and media is recycled and sent off site as necessary.
• Working with CIRT to perform individual monitoring to prevent / identify possible intrusions.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.
• Identify approaches that leverage resources to accomplish resolutions in minimal time.
• Research and recommend innovative, and where possible automated approaches for OS and NOS tasks.
• Contribute to and maintain system standards.
• Develop and maintain installation and configuration procedures.
• Install new / rebuild existing multi-use computers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Related solutions for various project and operational needs.
• Active Directory, Exchange, SCCM, VPN, ActivClient, Tumbleweed, RMS, CEFMS, RAMS, Office 2003/2007, Engineering applications,

Confidential

• Dell's refresh project for upgrading computers and software for the army Core of Engineers
• Imaging and/or re-imaging new and existing computers using Norton Ghost
• Retiring legacy computers, upgrading to DELL computers, using peer-to-peer and USB brick for migrating all existing profiles, Outlook PSTs, and user data
• Confirming systems working upon completion
• Assisting Techs with escalated issues
• Reporting to DELL project manager
• Staging between 15 20 systems daily

Confidential

Field Service Engineer / System Administrator

• Perform and supervise 7-11 and Taco Bell POS Systems: Upgrade and integration of new systems,
• Mirroring old Windows Linux POS system to Windows 2003 server as a backup,
• Transfer client specific business and employee data, Hard CASH totals.
• Configure DHCP server and FIT Client software for new POS systems
• Remove old POS systems MAC address and IP address from lease on DHCP server.
• Confirm surveillance cam functionality.
• Install new Windows XP POS system, set up and program Symbol scanners, thermal printers, and Ingenico pin pad credit card devices, download new image using Fit Client, program new image, transfer client data, hard totals and verify transfer of all gross and daily totals to new system.
• Instruct manager and clerks on new system.

Confidential

Systems Administrator

• Installed mirror domain server to client preset specifications for network redundancy,
• Backed up and restored AD with DNS, to the new server, configured DHCP server.
• Virtually tested prior to launching, Set up and tweaked GPO's for user and computer rights, created network print queues for individual workgroups.
• End user support of existing PC's and laptops on the business LAN

Confidential

Systems Administrator

• Active Directory: added computers to domain, reset user passwords, unlocked accounts,
• Enabled/disabled computers and user accounts.
• Container moves of computers and user accounts.
• Network Printers and Scanners: Using QIP assigned static IP addresses in, created network printer, created print queues.
• Telnet into older print server boxes to configure.
• Diagnose fixed, printer and hardware problems. Resolved hardware issues by escalation to break-fix hardware repair.
• Setup scanners with Scangear, Netgear, ImageRunner
• PC's / Laptops: Created images per specifications and from scratch. Re-imaged systems. Install and troubleshoot VPN issues.
• Create, change, and delete user accounts per request.
• Provide and request L3 support solutions for various incidents. Investigate and troubleshoot issues.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
• Apply patches and upgrades on a regular basis, and upgrade tools and utilities. Configure / add new services as necessary.
• Maintain operational, configuration, or other procedures.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
• Maintain data environmental and monitoring equipment.
• Systems Administration certification in Microsoft.
• Position deals with a variety of problems and sometime has to decide which answer is best. The question/issues are typically clear and require determination of which answer from a few choices is the best.
• Resolutions normally have a noticeable high profile effect department-wide and company-wide
• No budget responsibility.
• Functions as a lead worker doing the work similar to those in the desktop support unit takes responsibility for training, instruction, and setting the work pace.
• Interpret and/or discuss information with superior, which involves terminology or concepts not familiar to many people regularly provide advice and recommend actions involving complex issues.
• Provide occasional technical guidance to others.
• Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice.
• Responsible for effective installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.

Confidential

Support Analyst

• Supporting associated medical, dental, and small business offices throughout the South Jersey area in Ocean and Atlantic counties.
• Used Terminal Services client to support various end users and servers.
• On site support of end user desktops, laptops, printers HP, Compaq, Dell, IBM, Gateway
• Supported software Microsoft XP, 2000, NT4, 9X and shrink wrapped software packages.
• Set up and/or configured server/client SOHO networks.
• Working on virtual environment VLAN, using Virtual PC and Virtual Server 2004/2005 for software and security patch deployment.
• Network load balancing using network load balancing manager for monitoring

Confidential

Level 2/3 Support Analyst

• LANDesk remote, and local control: Windows 2000 PC's and Laptops in Novell environment
• Utilized list of users generated by LANDesk queries and from case reports generated in Clarify ticket tracking
• Validated desktops and laptops for Lotus Notes 5 LN5 to Lotus Notes 6.5.3 LN6 upgrade
• Remediation of E01-E010 errors generated by Lotus Notes validation process
• Corrected folder rights issues of Lotus Notes users for installation of LN6
• Push and manual installations of Lotus Notes 6 depending on situation
• Installed Lotus notes 5 and upgraded to Lotus Notes 6 from scripts and batch
• Other duties as assigned

Confidential

Entrepreneur / Owner

Owned, and managed online business CardioZone exercise equipment website URL:, and A Family Products Discount RX Discount prescription card website: . Moved websites to. Herbal supplement website. Manage sites to handle orders.

Confidential

Support Analyst

• Corporate level support, set up, maintaining servers and workstations in Windows XP/2000 environment
• Manage Active Directory user and computers accounts
• SMS 2003 arena. Configured PC's and laptops for remote access
• Performed Folder and file backups onto network storage drives for later restoration using Windows Backup and Netbackup.
• Procured and tested hardware and software. I
• Installed and provided support for various applications, incl. MS Office Suite 2003, 2000, 98, MS Outlook, MS Internet Explorer, AGNS Remote Access VPN Software, and Contact Management Software.
• Supported hardwired and wireless Ethernet switches, routers, and hubs

Confidential

Sr. Technical Staff Member

• Technical lead, supervised and monitored local Premise Desktop Support PDS team.
• Key role in distribution of patch and software remediation project, exceeded SLA metrics
• Diagnosed and resolved technical problems in AT T's Research and Development,
• Created Windows unattend scripted installations Support Center using AT T's ACCT tracking software improved call statistic, minimized call turnaround time.
• Expertise in Microsoft Windows 2003, XP, 2000, NT4, NT35x, 9x, 3xx, and DOS.
• Performed PC and Laptop Backups onto network storage drives for later restoration using Windows Backup and Netbackup., Configured PC's and laptops, remote access VPN software and RAS.
• Procured and tested hardware and software. Maintained and applied Microsoft security patch using SUS. daily pushes required. Installed hardwired and wireless Ethernet Switches, Routers, and HUBS for broadband usage. Installed and provided software support for various applications including MS Office Suite, Outlook, Internet Explorer, AGNS Remote Access, VPN software. Familiar with Nortel Meridian Mail and telephone Contact Management Software
• TCP/IP protocols and utilities.
• Managed queue and distributed tickets to team members.
• Created and distributed images with Norton Ghostcast, Powerquest, and Driveimage.
• Resolved Blackberry issues, escalated issues.
• Installed Altiris client for monitoring, patch and software pushes, and host control.
• Remote control using NetMeeting, Terminal Service client, Dameware.
• Maintained and generated accurate information and data reports to site manager on activities and issues identified and resolved weekly.