OBJECTIVE:

Certified computer network engineer with over ten years experience having a strong work ethic and goal oriented mindset, pursuing a career in the IT industry.

EXPERIENCE:

Confidential

Sr. Network Engineer responsible for planning, organizing, documenting and managing the overall infrastructure operations to ensure the stability of the organization's IT infrastructure. This included developing, maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, data communications and telecommunications systems for numerous Fortune 500 companies. Worked to maintain and provide configurations for multiple sites using IPSec VPN, Frame Relay, MPLS and T1 Point-To-Point connections between client sites, using EIGRP, OSPF and BGP routing. Performed fault isolation related to equipment and facility trouble, monitor network alarms, performed fault isolation testing, troubleshooting and fault diagnosis for WAN platforms and worked with various Telco carriers for circuit troubleshooting. Provided design, configuration, and daily support for multiple data centers with equipment including Netscreen firewalls, Core-layer Cisco 6500 switches, Distribution-layer Cisco 4500 switches, ACE load balancing, FWSM, and Access-layer Cisco 3500/2900 switches. Responsible for IDS/IPS configuration, monitoring and analysis, ASA firewall configuration, security audits, NAT/PAT configuration, ACL analysis and design, provided LAN design, implementation and configuration using voice and data VLANs, and Layer 2 redundancy using Spanning Tree. Also, supplemented the Windows team by working with Windows Active Directory, Group Policy, DHCP, and DNS. Provided support to Cisco Unified Communications Manager, Unity, VoIP dial-peers, voice gateway configuration and design, ISDN PRI configuration and troubleshooting. Create and respond to BMC Remedy ticketing system work orders and trouble tickets by conducting basic triage and dispatching site specific technicians for resolution. Participate in project activities identified by client including vendor supported projects related to network growth and development

Confidential

8 mo. contract position--Design, install and troubleshoot VoIP phone systems, including voice and data VLAN, L2 switching and L3 routing configuration. Perform network assessments to determine QoS, VLAN and bandwidth readiness. Work with local Telcos to interface existing and new POTS Loop/Ground Start, ISDN PRI, and T1 lines into phone systems, including extending the demarc, punching down wires to 66 blocks, and cross connecting systems. Responsible for creating phone users, MACs, configuring multiple site communications, voicemail setup, OSI Layer 2 signaling protocols, provide post cut-over onsite support, performed the role of Field Engineer within the Project Management team completing over 30 new installations, and also worked as Tier II response to TigerPaw trouble tickets. Escalate trouble tickets with third party vendors including, but not limited to, local exchange providers and other telecommunications companies.

Confidential

Network administration including creating ACLs, VPNs, and management of Cisco firewalls EIGRP, MPLS, Frame Relay, MultiLinkPPP, WAN routing and QoS, VLAN configurations Cisco wireless LAN network implementation Network cabling, Symantec Anti-Virus configuration and deployment Microsoft Windows 2003 server maintenance including DHCP, DNS, Active Directory management, group policy management, domain security policies, certificate authorities IIS web hosting and design, Exchange 2003 administration F5 load balancing PACS/RIS medical software troubleshooting. Responsible for design, implementation of two new locations, providing connectivity to existing WAN. Equipment worked with includes Cisco ASA 5510 firewalls, 1800, 2800, 3800 routers, CE500, 2960, 3560, 3750, 4500 switches, 1100, 1200 series APs, Cisco 2106 Wireless LAN Controllers. Gained experience in effectively prioritizing and executing tasks in a high-pressure, time sensitive environment.

Confidential

Provided network support to various clients. Worked as a senior network administrator for 300 end-user call center. Applications worked with include MSB Administrator, IntegriClaim, and Citrix web clients. Responsible for managing server room MDF, IDFs, network technician time-scheduling, creating and issuing employee building access badges, providing written documentation of network problems and network policies. Network activities included domain user account setup and maintenance Windows 2000/2003 Server , GPO and OU policies, scripting, network cabling, LAN/WAN and wireless LAN configurations, and workstation imaging using Norton Ghost. Design, configure and implement over twelve new installation networks 25 - 100 user for business clients. Designed and configured Wireless LAN for 250 user Data/Call Center. Design and configured eight CME/CUE implementations with one project including connectivity to 3 branch offices. Design and implementation of over 50 IPSec VPN tunnels. Equipment worked with includes Cisco routers 2600, 2800 series , Cisco switches 2950, 3500, 3750 , WLAN Controllers 2000/4400 series , Cisco APs 1000/1100/1200 series 802.11a/b/g , Cisco VoIP, Call Manager Express, Unity Express and VoIP phones 7912, 7940, and 7960 , IPSec VPNs, and PIX firewalls. Design, installation, and troubleshooting of Cisco IP telephony solutions. Gained experience working in team-oriented collaborative settings providing quick, accurate and cost-effective solutions.

Confidential

PC repair and upgrading, custom built PCs, web design and development, LAN design and implementation, Windows NT/2000 administration, network security solutions. Provided technical knowledge of PC hardware, operating systems and peripherals. Provided technical assistance and guidance to ISP customers experiencing difficulty installing software, and/or configuring software applications, network client/server troubleshooting and maintenance. Team member responsible for daily maintenance and operation of ISP software/hardware including Cisco Routers 2500, 2600 , Cisco Switches 1900, 2900, 3700, 4500, 6500 series , DNS/DHCP servers, Active Directory management and Group Policy and OU management Windows 2000 e-mail servers Microsoft Exchange Server 2000 , Web servers RedHat 6.2/Apache , and Web page design HTML, PHP, Perl, JavaScript . Experience with desktop and server operating systems, including Windows NT, Windows 2000, SunOS, and RedHat Linux 6.2, extensive desktop applications, support experience and basic report writing skills, proven experience with troubleshooting principles, methodologies, and issue resolution techniques. Working knowledge of a range of PC diagnostic utilities.