OBJECTIVE:

Looking for a challenging position in the Information and Technology field with the focus on Team Leadership, Analysis, Problem Solving and Customer Care. Most importantly I would like to take advantage of opportunities that challenge me and allow the use of my industry experience to help make a positive impact within an organization.

PERSONAL PROFILE:

• Strong troubleshooting and analytical skills
• Able to perform office tasks and interact as a team player
• Excellent written and oral communication skills
• On - the-job experience to budget time, perform under stress, delegate instructions, adapt quickly to a challenge and follow through on assignments
• Extensive knowledge in providing technical troubleshooting on site or by remote tools. Excellent ticketing skills and proven ability to bring a problem to a resolution in the quickest amount of time and meeting Service Level Agreements (SLA)
• Knowledge in the area of providing Technical Education and training to new clients and continuing training to existing users.
• Strong presentation skills, project management and knowledge in the area of holding seminars and training classes
• Skilled in building excellent rapport with clients and team members.
• Able to see the big picture, delegate effectively and motivate team members to achieve on-time project completion
• I would bring forth 10 years of expertise in the IT industry which I have gained throughout my career and analytical skills, excellent written and oral communication skills and most importantly the understanding of customer service/satisfaction.
• I understand the value of time and other members that strive to work as a team for one common goal.
• I would bring industrial experience managing Windows Enterprise Upgrades and managing team members.
• Working alongside fortune 100 companies has allowed me to gain knowledge about and stay current with today's technology.

SOFTWARE KNOWLEGDE:

Languages: C++, Java, HTML, XML, PHP, SQL, VB Scripting, PowerShell

Environment: s Windows 7, Windows 8, Windows 10, Windows Server 2008 R2, Windows Server 2012, DHCP, DNS, Virtualization, WINS, Group Policy Design

Applications: Microsoft SCCM 2007, SCCM 2012, MDT, SCOM 2012, BMC, LanDesk, MDOPHyper-V, APP-V, XenApp, Citrix, VMWARE, WSUS, Microsoft Office 365USMT, Microsoft SharePoint, Microsoft Project, Admin/WiseStudio

WORK EXPERIENCE:

Sr. Infrastructure Engineer / SCCM Architect

Confidential

Responsibilities:

• Support/Tune/Manage existing deployment of SCCM 2012 in a Multi Domain and Multi Site environment
• Architect new improvements and extensions to the SCCM 2012 environment
• Design & Architect Windows 8.1 and Windows 10 Upgrade Solution
• Support Confidential Windows Patch Management Team
• Assist Business with Asset Management through SCCM
• Configure CI’s and Baselines
• Build application deployment methodology
• Provide technical guidance to the lines of business for development activities
• Assist with the design and implementation of the Software Library
• Work thought service partners to resolve all issues impacting software distribution
• Identify chronic problems, design and implement a remediation plans
• Identify opportunities for automation and improving software distribution
• Stay current on new technologies and industry trends
• Assist business units and functional units with their specific software distribution and inventorying needs
• Develop proposals for senior management
• Contribute to successful project completion by identifying risks and developing/recommending mitigation strategies
• Ensure operational procedures are documented
• Analyze reporting results and identify issues, trends and communicate to management
• Provide advisory and technical solutions to existing Confidential full-time staff
• Proactively identify problems and opportunities for improvement of IT service or processes, including service level improvement, cost efficiency and customer demand management
• Work in partnership with IT team members in determining technical options / solutions to meet business needs

Sr. Infrastructure Engineer / SCCM Architect

Confidential

Responsibilities:

• Support/Tune/Manage existing deployment of SCCM 2012
• Fine tune existing SCCM 2012 infrastructure
• Architect new improvements and extensions to the SCCM 2012 environment
• Design & Architect Windows 7, 8.1 and Windows 10 Upgrade Solution
• Design & Architect Windows Server 2008 R2, 2012 Migration & Upgrade Solution
• Define Zero Touch deployment plan
• Support Confidential Windows Patch Management Team
• Assist Business with Asset Management through SCCM
• Design/Document/Deploy SCCM 2012 SP1 CU5 Update
• Provide advisory and technical solutions to existing Confidential Full Time staff
• Lead Confidential Windows 7, Windows Server 2008 R2 Imaging Team
• Act as a Technical Consultant on the Windows 7 upgrade project
• Proactively identify problems and opportunities for improvement of IT service or processes, including service level improvement, cost efficiency and customer demand management

Lead Advisor / Architect

Confidential

Responsibilities:

• Support/Tune/Manage existing deployment of SCCM 2012
• Fine tune existing SCCM 2012 infrastructure
• Architect new improvements and extensions to the SCCM 2012 environment
• Design & Architect Windows 7, 8.1 and Windows 10 Upgrade Solution
• Design & Architect Windows Server 2008 R2, 2012 Migration and Upgrade Solution
• Define Zero Touch deployment plan
• Provide USMT solution
• SCCM Windows Patch Management & WSUS Reconfiguration
• Designed and developed new SCCM Windows Patch Management Solutions
• Moved organization from using WSUS and Group Policy Patch Management to SCCM Patch Management
• Trained Confidential Full time staff on using SCCM Console and Back end setup.
• Created Technical Documentation for Confidential
• Design/Document/Deploy SCOM 2012
• Design and Implement SCOM 2012 Solution
• Administered, maintained and supported SCOM platform
• Configuring, Installing and maintaining SCOM 2012 Environments and SCOM Agents
• Installing and configure SCOM Management Packs for: Windows Server Operating System; Exchange Server; SQL Server; ESX Networks
• Develop Custom SCOM Management Packs for Servers and Desktop applications.
• Develop, upgraded and reviewed all SCOM console for security purpose.
• Implemented improvement procedures on Microsoft SCOM based systems.
• Support and build Windows 7 Corporate laptop/desktop image
• Support and build Windows 8.1 Corporate image for Surface and Laptops.
• Create build books and associated documentation for SCCM and SCOM deployments
• Proactively identify problems and opportunities for improvement of IT service or processes, including service level improvement, cost efficiency and customer demand management
• Work in partnership with IT team members in determining technical options / solutions to meet business needs
• Develop and implement plans to support IT services.
• Research and identify industry trends (relative to scope of responsibility), leveraging ideas to improve or better align IT systems and services
• Perform after hours support as required to resolve system or application problems

SCCM Architect / Advisor

Confidential, New York, NY

Responsibilities:

• Provide consulting and advisory on SCCM 2012 upgrade and implementation
• Manage NYDC full time staff assigned to the upgrade project
• Work with NYDC full time staff on best practice software /OS deployment solutions
• Work with IT Manager on identifying gaps and identifying issues
• Provide best practice post SCCM 2012 Migration - end user support methodology
• Visit NYDC regional sites and advise on issues related to SCCM 2012 and network communication
• Gather information and provide feedback to IT Manager and team on existing environment and area of improvement
• Provide a technical forecast on ongoing SCCM 2012 support and maintenance
• Train NYDC Full time staff on SCCM 2012 Related tasks:
• Admin, Software Deployment
• OSD Windows 7/ Windows 8.1
• Asset & Software Monitoring
• Reporting
• Task Sequences
• Troubleshooting
• Create Collections, Packages, Advertisement

Advisor / Architect - Windows Enterprise Infrastructure

Confidential, Buffalo, NY

Responsibilities:

• Provide consulting and advisory on Windows 7 Upgrade (5500 Workstations)
• Work with Confidential full time staff on existing issues outlined by the Project Manager
• Work with Confidential full time staff on best practice deployment solutions
• Work with Project Manager on identifying gaps and identifying issues that were overlooked
• Provide best practice post Window 7 upgrade - end user support methodology
• Provide/Consult on Confidential LanDesk issues
• Trouble Shoot DFS issues amongst Multi Site
• Visit Confidential regional sites and advise on issues related to Landesk and network communication
• Gather information and provide feedback to Project Manager and team on existing environment and area of improvement

Lead Advisor / Architect

Confidential

Responsibilities:

• Work with the IBM Imaging team to finalize standard Operating Systems Image
• Work with IBM SCCM/Application team and provide test plans for software to be packaged and pushed
• Work with IBM’s vendor Lenovo and provide upgrade solution and technology to be used
• Provide IBM’s vendor Lenovo Windows 7 upgrade test results
• Provide/Consult LanDesk and SCCM 2012 Solutions
• Project Manage and act as a Team Lead for the IBM Windows 7 Deployment team
• Design, implement and support
• Support SCOM Environments with total number of agents over 3500 Servers
• Contributed in designing, installation and configuration of IT optimization tools
• Developed and managed portals and dashboards and compiled reviews on monitoring apps
• Drafted Performance charts and application service templates
• Administered data centers and SCOM Gateways and deployed Management packages whenever required
• Resolved configuration and OMI issues by troubleshooting techniques
• Tested service packs and maintained OMC and OMP related documents

Technical Project Manager

Confidential

Responsibilities:

• Project Manage Windows 7 Upgrade
• Define project scope
• Define project deliverables
• Assign resources
• Create project plan
• Track upgrade progress
• Create Windows 7, Windows Server 2008 R2 Test plan/environment
• Provide Windows 7, Windows Server 2008 R2 upgrade path and strategy
• Engage in Windows 7 users training
• Create/Manage Window 7, Windows Server 2008 R2 technical documentation and processes
• Communicate with business users on upgrade schedule
• Identify department and users
• Discovery workstations vs user counts
• Develop and maintain project documentation
• Report Windows 7 project progress to Director of IT
• Build and Test Windows 7, Windows Server 2008 R2 OSD using SCCM 2012
• Create Application packages in SCCM

Sr. SCCM / Windows OS Deployment Consultant

Confidential

Responsibilities:

• Report to the LCBO’s Manager of End-User Computing
• Manage Windows & migration team, assign tasks and train technician s
• Maintain regular status reports to keep LCBO management informed
• Review the tools required to manage Windows 7 upgrade and provide a gap analysis with regard to functionality
• Develop a technical deployment and migration process for upgrading to Windows 7, Windows Server 2008 R2
• Determine and create the infrastructure required to manage the upgrade
• Build a lab to support the rollout process and create test scripts to validate a successful deployment
• Prepare User State Migration
• Test and validate USMT
• Prepare and validate all the software packages needed for the upgrade
• Test and validate all the software packages needed for the upgrade
• Test and validate the effectiveness of the deployment process
• Test and provide details on any software consolidation and their effectiveness process
• Upgrade the tools required for a Windows 7 migration
• Support and coordination any application virtualization that may be needed as part of the windows upgrade
• Document the entire process
• Ensure all user data is secure prior to the migration and can be restored after the upgrade is complete
• Deploy monitor and manage the Windows 7 upgrade, including all associated packages

Sr. SCCM Consultant

Confidential

Responsibilities:

• Act as a consultant with the Tier 3 team to identify issue with the current SCCM 2007 R2 infrastructure that consists of mufti site and multi domain environment.
• Design new architecture for SCCM 2007 R2 that will work in 2 different sites and domains.
• Plan upgrade path for SCCM 2012.
• Delivered custom training for utilization of many features around SCCM and SMS
• Provided guidance to customers around Windows XP to Windows 7 migrations using SCCM, Microsoft Deployment Toolkit (MDT), and User State Migration Tool (USMT)
• Provided infrastructure and design guidance for setting up and maintaining SCCM environments
• Provided Risk Assessment and remediation guidance for SCCM infrastructures
• Provided best practice guidance on setting up and maintaining a solid patching solution using SCCM
• Provided guidance on creating Desired Configuration Management (DCM) baselines to help maintain desired configurations across servers
• Design and implement Data File Replications

Confidential

Technical Lead

Responsibilities:

• Work closely with Windows 7 Project Manager to Develop Windows 7 Deployment Plan & Strategy
• Work as a project coordinator with Business users in preparing and executing Windows 7 upgrade & migration
• Create, Apply PC/Laptop Images using PXE Boot via SCCM 2007 Task Sequence
• USMT Scripting
• SCCM 2007 Admin
• Create Collections, Packages, Advertisement
• Provide SCCM Reporting
• Windows 7 Packaging & Application testing (TAT)
• Working on a Windows 7 Corporate upgrade project
• UAT
• Shrink-wrap Packaging Wise Studio
• Software/Xp/Windows 7 Image Deployment SCCM Zero Touch OSD 2007

Confidential

Sr. Technical Lead

Responsibilities:

• Provide 3rd level support Windows XP & Windows 7 corp. environment
• Create, apply PC/laptop Images using PXE Boot via SCCM 2007 Task Sequence
• Windows 7 Packaging & Application testing
• Working on a Windows 7 Corporate upgrade project
• UAT
• Shrink-wrap Packaging Wise Studio
• Software/Xp/Windows 7 Image Deployment SCCM OSD 2007
• Admin Virtual Machines