OBJECTIVE:

To obtain a position in Information Technology organization; where I can effectively apply Network, Systems, and Security solutions in an Enterprise and network - diverse environment. Protect confidentiality, integrity, and availability of information systems.

SUMMARY:

Experienced Information Technology Professional with proven knowledge in the installation, configuration, and administration of Windows server 2003/2008/2008 R2 VMware ESX 3.5 and 4.0, VMware virtual center, software and Network Security. Works closely and effectively with all levels of management to satisfy project and productivity requirements; offers logical, forthright thinking and able to provide effective solutions to solve difficult problems. Proficient with objective analysis and skilled at making quick decisions based on wisdom, experience, and judgment. Holds the ability to clearly communicate intricate technical solutions to business users, resulting in successful implementation; possesses a strong hands - on technical knowledge with CompTIA A+, Network +, Security +, and MCITP: Window Server 2008 R2, Virtualization Administrator.

TECHNICAL SKILLS:

VIRTUALIZATION & OS ENVIRONMENT: Windows Server 2008 R2- 2003, Windows 7 Enterprise/ Vista/ XP, Unix Solaris, MS SQL 2005, VMware ESX Server 3.0/ 3.5/ 4.0, Citrix XenApp, XenDesktop, XenServer, Microsoft Hyper V.

SOFTWARE/ APPLICATIONS: HP OpenView, Microsoft System Center, Symantec, McAfee, PC Anywhere, EMC Avamar, Intellisync, VMware vSphere, Microsoft Office Suite, SharePoint, Visio, MS Project, MS Communicator 2007 R2, Microsoft Lync, Cisco Smart Tunnel, Remedy EAMS client V6.3, Corel Word Perfect,, WebEx, Avaya Call pilot, Lotus Note, Ghost, Cisco VOIP, Nortel, PowerShell, MalwareBytes, Data Domain

HARDWARE/ STORAGE: DELL PowerEdge servers, Dell Laptops and Desktops,HP printers, Netgear, Cisco & HP Switches, EMC SAN, NetApp SAN DELL MD300i, Windows Mobile Devices Data Domain RF Devices, Data Domain, Cisco IP Phones

NETWORK/SECURITY ENVIRONMENT: Juniper Networks, Riverbed Steelhead Mobile Client, System Center Operation Manager 2007 R2, Snort, WireShark, ManageEngine Firewall Analyzer, SSH, SSL, Digital s, Anti-Virus Tools (MacAfee, Symantec,), VPN, IDS

DEVELOPMENT APPLICATIONS: Visual Basic.net, HTML, Adobe Photoshop, Paint.net and Adobe Dreamweaver.

PROFESSIONAL EXPERIENCE:

Confidential

SENIOR SYSTEM ANALYST

Responsibilities:

• Provide advanced Tier-3 support to users of Confidential information systems on Windows XP/ Windows 7 Enterprise computers connected to the Confidential ’s Windows 2008 domain and variety of on-site custom-developed software and systems.
• Support is provided via Windows Remote Assistance/PCAnywhere/ERA portal and Systems Management Server Remote Control.
• Resolve tickets escalated from the Help Desk, Desktop Field Support and other groups within Confidential .
• Excellent experience and knowledge with designing installing and implementing VMware ESX server, VMware, virtual center.
• Perform Physical to Virtual (P2V) with VMware vCenter Converter; perform Virtual to Physical (V2P) migration using USMT
• Clone physical machine to virtual machine on ESX Server
• Excellent experience with VMware update manager to install patches and updates on ESX hosts and virtual machines
• Good experience with installing/configuring and troubleshooting VMware Lab Manager and currently administrating multiple labs in Lab Manager and dealing with Lab Manager Issue.
• Excellent troubleshooting skills both with hardware and software in windows environment.
• Excellent experience with Symantec system center and good troubleshooting knowledge.
• Was responsible for installing/configuring/troubleshooting small Networks for remote job sites, installing configuring and troubleshooting wireless networks and Installing/troubleshooting Network printers and print server.
• Good experience with installing/troubleshooting and configuring windows 2003 and windows 2008 servers Active Directories.
• Re-imaging PC and Laptops using GHOST software and Altiris Deployment Server; installing applications such as Visio, Project, MS office, SharePoint and setting up the new PCs and Laptops for end-users, Creating users, User’s groups, group’s profiles, group’s policies on 2008 server.
• Good experience on installing/troubleshooting Cisco VoIP system and currently administrating Cisco VoIP system.
• In charge of the troubleshooting Virtual Private Network (VPN), installing and administering Juniper Network as well as Riverbed Steel Head mobile.
• Excellent working knowledge with administrating EMC Avamar Backup and Recovery, monitoring and applying Back up policy to workstations.
• Resolved tickets escalated from the Help Desk, Desktop Field Support and other groups within Confidential

Confidential

DESKTOP SUPPORT ANALYST

Responsibilities:

• Responsible for on-site installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems. I ensured customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.
• I was also responsible for potential or desired follow-up services or problem escalation.
• I was responsible for installing, configuring, troubleshooting on Windows XP/ 2007 and associate applications such as MS Office, Visio, project, Lotus Notes, Frames Maker, and re-imaging XP/ 2007 PCs and laptops using GHOST Software Installing, configuring Palm Pilots on PCs and laptops.
• Installing Hardware and Troubleshooting on Dell PCs hardware such as installing modem, soundcard, network card, hard drive, and troubleshooting on IBM laptops.
• Responsible for Windows 7 deployment and data migrating old PCs and laptops to new PCs and Laptops using USMT,
• Delay writing analysis report of problems of PCs, laptops, network issues and resolutions of these problems to the manager.
• Resolving day-to-day trouble tickets for operating systems, applications, printers, and network problems

Confidential

TECHNICAL SUPPORT SPECIALIST

Responsibilities:

• Active Directory administration, adding user, applying policies, resetting users’ password, supporting and maintaining servers, printers and backups.
• Responsible for creating and maintain file shares as well as applying security patches to servers and desktops.
• Configure security in desktop applications; allocate resources for desktop computers; monitor network infrastructures; deploy desktop operating systems; manage desktop security and support and maintain desktop applications. I also worked on system s (CA, CRL, etc.).
• Responsible for installing, configuring and troubleshooting on Windows 2003 and 2008 servers using enterprise standards.
• Patching servings Windows Sever Update service (WSUS) and upgrading Operating System Firmware
• Installing/troubleshooting and configuring windows 2003 and windows 2008 servers Active Directories
• Excellent experience of server hardware, software, devices and protocols.
• Excellent experience with windows 2003 and 2008 server management, installing server roles and features.
• Administering and managing DHCP and DNS servers; creating domains, forest, and tress in Server 2003 and 2008.
• Creating failover Clusters and working with Network Load Balancers
• Experienced working knowledge with RAID's 0 to 5.
• Updated client websites using Visual Basic.net and HTML; managing IIS in AD.
• Responsible for installing, configuring and troubleshooting on Windows 2003 and 2008 servers using enterprise standards.
• Patching servings Windows Sever Update service (WSUS) and upgrading Operating System Firmware
• Excellent experience of server hardware, software, devices and protocols.
• Excellent experience with windows 2003 and 2008 server management, installing server roles and features.
• Administering and managing DHCP and DNS servers; creating domains, forest, and tress in Server 2003 and 2008.
• Creating failover Clusters and working with Network Load Balancers
• Experienced working knowledge with RAID's 0 to 5.
• Excellent experience with data backup, mirroring and recovery such as Netbackup, EMC Avamar, NetApp, and Microsoft System Center.
• Excellent experience and knowledge with designing installing and implementing VMware ESX server, VMware, virtual center, setting up V-Motion, HA, DRS, and related VMware products such as VM Workstation, VMware converter VM Backup products and other products for virtualization
• Excellent experience with VMware update manager to install patches and updates on ESX hosts and virtual machines
• Excellent experience with designing and implementing VMware backup products and distracter recovery solutions.
• Good experience with SANs in VMware environments and troubleshooting SAN related issues and upgraded firmware of SANs in VMware and different environments
• Installing/troubleshooting and configuring windows 2003 and windows 2008 servers Active Directories
• Managing a Authority in Active Directory Services ( ADCS)
• Experience working knowledge with XenApp6 running on 2008Rs, publishing and administering Applications.
• Experience working knowledge with XenDesktop technologies (VDI) and Hyper V platforms.
• Excellent working knowledge with Network monitoring and security tool such Firewall Analyzer, Bluecoat, IDS, IPS, DoS, Wire Shark, snort and Manage Engine.