OBJECTIVE:

To obtain a position as a Cisco IP Telephony Systems Engineer within a company where my hands - on experience and recent educational accomplishments can be utilized and where I can achieve a long-term career.

SUMMARY:

I am a highly motivated person capable of providing high-level of supporting but not limiting to: Cisco VOIP Design, Implementation VOICE network with UC, IP Contact Center, IPCC, Unity Connection, Attendant console, network support, Cisco EVPN, Cisco VPN client and 3000 VPN Concentrator, securing, Remote Access VPN, Site to Site VPN, monitoring, ASA Anyconnect and maintaining convergence for networking companies using Switches, Routers, Unity Connection, UCCX Cisco Voice Gateways, CUBE, Implementing Cisco IP Phones, as well as Implementing Confidential, Confidential Dial Plan architecture and CUCME. As a Cisco VOICE Engineer, I can work both individually as well as being part of teamwork environment. Dial Plan, digit manipulation, translation rule and translation profile.

TECHNICAL SKILLS:

Skills: User endpoints and UC Session Border Controllers or SBC, Cisco Unified Border Element or CUBE, Session Management, SIP, SIP Trunk, High Availability and Load Balancing, SIP Trunk Design, Enterprise and SMB SIP Trunk for PSTN Access, Troubleshooting, Cisco CM 4.0, Confidential 6.X, 6.0, 7.0, 8.6, and Confidential 9.x. Cisco Unity Connection 7.x, 8.x and 9.x. Implementing CUBE with SRST, Transcoding on SIP Trunk, Distributed SIP Trunking to connect PSTN, Migration from PRI to SIP Trunk, Gateways and Gatekeepers, Cisco IP Auto Attendant, call Park, directed call Park, call Pickup, shared lines, DND, Intercom service, Barge and Privacy, and Call Back. Implementing Cisco IP IVR, Implementing Cisco IP ICD, Implementing Cisco IP ACD, Confidential, TDM, complex routing and gateways, dial plan, dial-peer, UCCX 7.X, 8.X, and 9.x. Presence, digit manipulation, Cisco PIDIOO, Voice Mail and VM integration, Cisco Voice gateways, FXS/FXO, SCCP, MGCP, SIP, H.323, SIP Security profile, SIP profile, SIP Trunk monitoring, Hunt Pilot, Hunt List, Partitions and CSS, Call Coverage, Implementing Telephony Call Restrictions and Control, Time-of-Day Routing, Q931 Translator, RTMT, Media Resources Conference Bridge hardware and software, MTP, MRGL, MRG, MOH, and Announcement. Cisco MPLS, BGP4, OSPF, RIP, ISIS, EIGRP, IGRP, Routers and Switches, Cisco ASA/PIX Firewalls, MPLS, configuring Vmware ESXi 5.0, 5.50, vsphere and vsphere client.

EXPERIENCE:

Confidential

Responsibilities:

• TDM, SIP and SIP Trunk, VOICE PORT, Dial-peers, T1/E1, Cisco IOS 12.4, 15.x, T1 CAS configurations, voice design and implementation, Confidential ad hoc conferencing, Troubleshoot T1 circuits.
• Design and Configuration of Voice dial-peers both POTS, and VOIP on Cisco 38XX, 28XX and 29XX, 39XX and troubleshooting for customers all over the US and abroad.
• Experience with Solar Winds management tool, configure and troubleshoot dial-plans on SIP Proxy, PLAR, E&M, FXO, FXS, analog circuits, digital circuits, DSPs, VOICE Port configuration, VoIP from ARD unit to ARD unit, MRD configurations, Speakerbus IG330, SIP Proxy server, ACM and SES configurations, Avaya System Management Interfaces browser, add iturret to Confidential as well as Avaya Communication Manager, troubleshoot ARD and MRD calls cannot be made on iD808 VOICE quality issues, and PSTN calls cannot be made on the iD808.
• IG 330, ACM and ID808, configure shared line Appearance, troubleshoot symptom: calls cannot be received on the iD808, traders not being able to hear the other side of the iD808 from one trading floor to other trading floor, calls volume from one country to another, configure Speakerbus iturret on Confidential and ACM.
• Turret settings for the user, Device Spool, Phone Button Template, Dial Number Analyzer, Multicast and Unicast.

Confidential

VOIP Engineer

Responsibilities:

• Troubleshooting issues with the following: Managing IP Telephony Users, notification Devices, monitoring Cisco Unified Communications and Cisco works, Configure and troubleshoot Unified Communications Manager 7.x. 8.x. 9.x, Cisco Unity Con and Presence, UCCX, Cisco Voice Gateways / Gatekeepers
• Implementing Cisco Unified Mobility, Mobile Connect and Mobile Voice Access, single Number Reach, SNR. Cisco Cat 6509, 3750, 3550, 4000 and 2900 both Remote and On-Site as well as troubleshooting issues at customers Any connect, VPN Phone 79XX, ASA, Remote access VPN and Site-to Site VPN. MPLS VPN, RIP EIGRP, OSPF, and BGP design, implementation, configuration, and troubleshooting.
• Troubleshooting Unified Communications portfolio from Confidential 8.X, 9.X as well as UCCX, Unity Connection integration was done at occasional time.
• Troubleshooting tickets coming from a pool of tickets or directly from help desk and Internal users with issues like but not limited to password locked down, email or voicemail can is not working, do not have the extension of so and so on my phone or on the receptionist phone.
• Troubleshooting attendant Console, auto attendant, IVR and other issues like call waiting, MWI, VM, on a day to day basis.
• I troubleshooted issues with Unity Connection and UCCX one Node with both publisher and subscriber Cluster 7.x, 8.x, 9.x on small and big scaled network.

Confidential, NJ

Network/ Confidential Engineer

Responsibilities:

• Troubleshooting issues with the following: Security and monitoring using Cisco PIX 525, IPS, IDS and Ciscoworks, PRIME Infrastructure, Configure and troubleshoot Unified Communications Manager 7.x. 8.x. Cisco Unity Con and Presence, Cisco Voice Gateways / Gatekeepers, Implementing Cisco Unified Mobility, Mobile Connect and Mobile Voice Access, single Number Reach, SNR.
• Configuring Cisco Cat 6509, 3750, 3550, 4000 and 2900 also 2800, 2900, 3800, 7200 series. NX-OS, NEXUS 7000, 5000 and 2000, and switch and router, network documentations for 252 Cisco Devices plus 5 Cisco 525 PIX firewalls and 1 IPS, intrusion protection systems for the government of Newark, NJ.
• Unified Contact Center Express, UCCX 7.X and 8.X, presence configuration Cisco Router and Switch methodologies, data center: Cisco UCS, Nexus 7010, 5000, 2000, and 1000V Cisco Wireless Networks, 5500 WLAN Controller, Configuring AP-Manager on a Cisco 5500 Series Controller. Troubleshooting Confidential and Unity/Connection, VM, subscribers, Voice Mail, Unity Integration with Confidential /Unity, voice gateways, PRI, and SRST. Design and implement Dial plan/Dial-peers configuration on H323/MGCP as well as SIP Trunks and SCCP protocols with Confidential .
• Major work with SRST CONFIG and Troubleshooting as well as CCM-MANAGER - Fallback.
• Configuration in SRST mode and CME mode is always available to take over in case of WAN shortage over the PSTN.
• Design SIP Trunking for SIP IP Phones. Design and implementation of SIP THIRD PARTY DEVICE PHONES, Softphones, AVAYA and more. Configuration of Confidential for Directory integration for the company. Configuration of Cisco Unified Border Element, CUBE. Design and configuration of devices like: Cisco 7206 routers, 3851 2900 router series as well as 2800 series with Catalyst 6509, 6513, as well as 3750 switches for network infrastructure. Design Unity Connection AUTO ATTENDANT ALSO VM system. Rolling out QOS on the infrastructure running Cisco IP Phones and troubleshooting multisite VOIP at the same time.
• Troubleshooting PRI, T1 circuits and Cisco VOICE GATEWAYS, 3825 and 3851 router series. Cisco Unified Presence Server, CUPS, BLF Speed Dials and Presence integration with LDAP, Confidential &CUPS.

Confidential, Syracuse, NY

UC Engineer

Responsibilities:

• Design and implement Cisco unified communications.
• Troubleshooting issues with the following: Cisco Unified Communications Manager 5.x, 6.x, 7.x. 8.x.
• Cisco Unity, Cisco Voice Gateways / Gatekeepers, Implementing Cisco Unified Mobility, Mobile Connect and Mobile Voice Access, single Number Reach, SNR.
• Unified Contact Center Express, UCCX 7.X and 8.X, presence configuration Cisco Router and Switch methodologies
• Cisco Wireless Networks, Troubleshooting Confidential and Unity/Connection, VM, subscribers, Voice Mail, Unity Integration with Confidential /Unity, voice gateways, PRI, and SRST. Design and implement Dialplan/Dial-peers configuration on H323/MGCP as well as SIP and SCCP protocols with Confidential .
• Major work with SRST CONFIG and Troubleshooting as well as CCM-MANAGER - Fallback.
• Configuration in SRST mode and CME mode is always available to take over in case of WAN shortage over the PSTN.

Confidential, Chicago, IL

UC Engineer

Responsibilities:

• Planning, Design and Implement VOIP solution, rolling out VOICE AND SRST gateways in 32 site project, installing licenses for: devices, applications and software.
• VOIP Consultant with hands-on with Cisco CM 4.0, 4.1, and 6.0, 7.0 and 8.0,VOIP, PBX, complex routing and gateways, dial plan, dial-peer, Presence, PSTN 9911, PSTN 911, digit manipulation, Unity, Unity Connection, IPCC, BAT, CSV, CAC, PRI, T1, FXS/FXO, H.323, SIP, MGCP, Hunt Pilot, Hunt List, Partitions and CSS, Call Coverage, Implementing Telephony Call Restrictions and Control, Time-of-Day Routing, VG248, E911, Q931 Translator, RTMT, QRT viewer, BGP4, OSPF, RIP, ISIS, EIGRP, IGRP, Routers and Switches, Cisco AVVID, Cisco PIX Firewalls 501, 505E, 515E, 525 and 535 as well as Windows 2000, for 8 school districts in Long Island, New Jersey, California and Chicago as well.
• Creating step-by-step training manual for organization that distributed to users and staffs to help in managing their own phones and accounts on Confidential and Unity.

Confidential

VOIP Project Systems Engineer

Responsibilities:

• Diagnose and troubleshoot issues with: Confidential and Unity/Connection, VM, subscribers, Voice Mail, Unity Integration with Confidential /Unity, voice gateways, PRI, T1, Tickets coming from 6 sites via T1/PRI/FXO ports.
• Design and implement Dialplan/Dial-peers configuration on H323/MGCP as well as SIP and SCCP protocols with Confidential . Major work with SRST CONFIG and Troubleshooting as well as CCM-MANAGER - Fallback. Configuration in SRST mode and CME mode is always available to take over in case of WAN shortage over the PSTN.
• Troubleshooting Confidential and Unity subscribers: Troubleshooting Confidential and unity/Connection, VM, subscribers, Voice Mail, Unity Integration with Confidential /Unity, voice gateways, PRI, T1, Tickets coming from 6 sites Via T1/PRI/FXO ports.
• Design and implement Dial plan/Dial-peers configuration on H323/MGCP as well as SIP and SCCP protocols with Confidential .
• Major work with SRST CONFIG and Troubleshooting as well as CCM-MANAGER - Fallback. Configuration in SRST mode and CME mode is always available to take over in case of WAN shortage over the PSTN

Confidential

Systems Engineer

Responsibilities:

• Configuring and troubleshooting the PSTN interface, Voice Ports, Routing PSTN calls to IP Phones and routing IP Phones Calls to PSTN.
• Troubleshooting MWI, H.323 Call Routing IP address, HTTP, and NTP. Troubleshooting Phone Registration with Tools,, VLAN, DHCP, TFTP and PSTN Gateways.
• Troubleshooting and configuring: Call Forward, Call Transfer, and Call Park as well as Design the CallManager Express Network, Dial Plan, Route Plan, Service, Device, User and Application on the CME. Configuring FXS and FXO, Voice Gateways to PSTN Trunk Line, Phone Button Label, Shared Lines, Speed
• Dial, IP Phone Softkeys.