OBJECTIVE

To obtain a position as a Desktop Support / Desktop Support Manager , I have over 13 years of experience managing and Deploying Desktops Servers in a Microsoft domain environment. I have many years of experience supporting Domain Desktops and Applications.

Skills

• Expert level understanding and knowledge of Microsoft Windows , XP, 7, 8.0, and 2008, 2012 Server O S
• Strong Experience skill level in installing, configuring and managing Microsoft Windows Server 2003, 2008, and 2010, Exchange server , 2003, 2007,2010
• Complete understanding of all Microsoft Office suites.
• Knowledgeable in Active Directory and implementing Group Policy.
• Strong knowledge in packaging and deploying Windows images using SCCM and Windows Deployment tool kit
• Experienced in RAID Configurations with Dell OpenManage Utilities and HP Server utilities
• Strong knowledge in supporting network printing and print server management
• Knowledgeable in supporting Blackberry PDA devices and BES Servers management and administration. .
• Experience working in a team-oriented and collaborative environment.
• Able to deploy and configure Network routers, switches and Firewalls
• Knowledgeable in Cisco IOS, Wireless solutions, VOIP solutions
• Technical writing and documentation
• Complete understanding of Corporate E-Mail system for Microsoft Exchange and Domino Servers.
• Strong knowledge in using remote desktop utilities such as Windows RDP, VNC, DamWare, Altiris Carbon Copy and Windows Terminal services.
• Strong experience with Veritas Backup Exct, BackBone Netvault , Dell SAN Backup systems, Symantec Backup System Recovery and Symantec Endpoint Protection
• Project Management

Experience

• Strong experience in client/server environments Windows 2003/2008 R2/ 10 and SQL Server
• Experience in managing Citrix Farms and client published Apps
• Intermediate experience with managing and deploying Blackberry Enterprise Server and configuring PDA devices.
• Experience in Deploying and Testing Windows images
• Experience using VMware player to create Windows images
• Solid experience in deploying and supporting a Microsoft Server 2008 R2 environment and associated services
• Microsoft Active Directory Group policy , PC Hardware Software operations, MS Remote Desktop, PC Anywhere, VNC
• Strong desktop support skills The ability to deal effectively with all levels of customers
• Strong experience in system administration, network design and implementation with experience in a Global/Enterprise environment.
• Strong networking and RDP experience in mos t Cisco routers and switches
• Knowledgeable in database ticking systems Remedy and Track-IT
• Helpdesk Desktop supporting Windows , XP, 7 and 2008 Server
• Experience with TCP/IP networks, Citrix Terminal Services
• Familiarity with VMware vSphere 4.1, 5. 0 and V-center for Hyper-V and ESXi
• Extensive practical knowledge in Windows and Active Directory Systems administration.
• Hands on experience related to installing and troubleshooting external devices such PDA's,
• Strong experience in Exchange 2007, 2010 Server management and SQL server.
• Experience with Symantec Altiris Enterprise deployment suit

Project Assignments

• Deploying and supporting over 300 Microsoft Windows XP workstations Domain wide
• Windows Server 2003 network Migration to a VM environment
• Led a team of 7 Micro Technicians to audit and deploy new hardware and software
• Organized and designed several Kiosk Computers for Citizens Bank.
• Managing and configuring SCCM to deploy patching and windows updates
• Design and deploy WAN / LAN networks for Windows Domains
• Joining multiple Domains to have Trust relationships

Employment

Confidential

• Managed Altiris project deploying over 4,000 Agents and a dozen site servers
• Supporting Exchange 2010 VM cluster, and other Domain controllers nationally
• Manage and support Symantec Endpoint Anti-virus protection over 3,000 nodes
• Supporting and managing Citrix farms nationwide via RDP sessions.
• Responsible for Patch management using Altiris and WSUS servers
• Support Service Desk help desk system
• Responsible for configuring DHCP and DNS services for each site
• Performed in the On-call rotation with my team, supporting remote sites nationally
• Performs system monitoring to ensure the integrity and availability of all IT server resources, reviewing system and application logs in a physical or Virtual environment...

Confidential

• Managing Server Backups and restores using NetBackup, Backup Exec 2010
• Managing Netbackup in an Enterprise environment
• Supported and managed Cisco call manager and VOIP networks
• Creating and managing NetApp CIFS shares
• Managing DHCP and DNS servers for different Domains
• Exchange Account Management for 2007 and 2010
• VPN User support using Cisco Client
• Responsible for daily operations of Qualstar Robotic Tape system
• Network application support and deployment
• Managed Active Directory and Group Policy for multiple Domains
• Created and tested Windows images for deployment
• Configuring and imaging desktops and Laptops
• Project Management for migrating from server 2003 to 2008 platform
• Worked with ACE-IT VM team to develop SOP's to stand up VM's in remote offices
• Created and managed Dell PowerEdge Hyper V and ESX 4.1 servers

Confidential

• Designing and deploying Microsoft Server 2008 systems
• Network Administration and management for Microsoft Cluster Service
• Exchange Server 2003/ 2007 administration and management
• Designing and planning server migrations for 6 different network environments
• Implementing network security using Firewalls and Symantec Endpoint Protection
• Managed SCCM server patching and application deployments
• Firewall installation and support for Cyberoam,Fortinet,Juniper
• Managing and configuring Server backups and archives
• Database configuration and support Peachtree Accounting
• Windows Active Directory management and support for multiple domains
• Blackberry Server management and PDA support and management
• Citrix Client support and management.
• Cisco VPN management and support

Confidential

• Application deployment and support Scanning Branch locations for active virus software Trend Micro Office Scan
• Forming Excel spreadsheets to reflect data from all network locations
• Assisting users via Windows Remote Desktop, VNC, DameWare, Altiris Carbon Copy
• Desktop software and inventory management using Altiris Console Manager
• Technical writing Procurers and Instructions
• Confidential Supporting hardware and software for over 100 users nation wide
• Network Login Creation / Account Maintenance
• Corporate Remote help desk troubleshooting
• Assign Group Policy to Company PC's/Laptop's Remove Spyware etc.
• Advanced Workstation OS Troubleshooting
• Research, plan, coordinate, and implement network security measures
• Hardware Upgrades / Repairs
• SQL Server DBA management and administration
• Employee workstation setup/configuration
• Wireless LAN management and support
• Server OS Updates
• Microsoft Exchange 2003 Mail administration and Maintenance
• Setup and configured POP3 and IMAP E-mail accounts for users office and remote

Confidential

• Managing projects for deploying desktop Operating system patches and updates, asset management
• Desktop Support Dell HP , Dispatching vender support and part replacement for workstations
• Telephony install and support Avaya Nortel systems
• Microsoft print server management and installation
• Symantec NetBackup7. 0 administration, configuration and reporting skills
• Domain Migrations with configuring site trusts in MS Active Directory
• Wireless network installation and support
• Remote Desktop support using Windows remote software and Dameware 4.8
• Created and deployed Windows images
• Wireless management and deployment within central office using CISCO devices
• Responsible for new desktop and laptop builds and re-imaging current equipment using Bart PE/Symantec Ghost or Image Center 5.0 on Compaq and Dell laptop and desktop units
• Supporting Blackberry and Good Link E-Mail devices and Enterprise servers
• Managed Active Directory Domain and Exchange Server 2003 user accounts
• Microsoft Outlook configuration and support, Virus prevention, detection and removal
• Worked closely with Network operations to bring up data circuits at retail locations
• Drafted and updated documentation using MS Excel spreadsheets and MS Word for technical reference