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Senior Windows Systems Administrator Resume

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Richmond, VA

PROFESSIONAL SUMMARY:

  • I am an experienced IT professional having around 7+ years of IT experience in Windows Systems Administration, Microsoft technologies, active directory, Antivirus management, Patch management, backup tools.
  • I am an objective oriented and flexible person seeking to handle any sort of responsibility and challenging assignments to harness my skills and knowledge. I like setting goals and working towards achieving them. I would like to be a part of an environment that promotes team effort and provides opportunity for value based growth as well as career advancement while making a significant contribution to employer organization.
  • Managing and maintenance of windows Server 2003, windows Server 2008 and windows server 2012.
  • Designed, planned and implemented Active Directory Services, Active Directory Group Policy Objects (GPO), Group Policy Management Console (GPMC), DHCP and DNS
  • Able to troubleshoot high severity issues within the agreed SLA and finding the root cause of the problem using the knowledge gathered over the years.
  • Administration of WSUS servers and deploying patches and packages.
  • Monitored the tickets using tickets monitoring tool that is BMC Remedy.
  • Maintain hardware inventory control in ticketing system.
  • Monitored systems health by performance monitoring tool.
  • Extensive knowledge in File & Print Server, IIS, FTP, Terminal Server.
  • Administration of decommission of AD
  • Provide daily technical support and 24/7 on - call support as well as weekend outage and miscellaneous tasks.
  • Best practices and technologies by following weblogs, forums, mailing lists. Brings excellent work ethic and motivation to the workplace.
  • Microsoft Certified Professional on Windows XP Administration
  • Very good experience in using Microsoft Office Tools like Word, Excel, PowerPoint.
  • Self-motivated, able to handle multiple priorities and excellent time management skills.
  • Willingness and ability to easily adapt to learn any new technology or software.
  • Excellent communication, interpersonal, managerial skills and positive work attitude and self-motivated to work independently and as well as in a team. Good understanding of both business processes and technical development.

TECHNICAL SKILLS:

Operating Systems: Windows /2012

Microsoft Servers: Windows 2000 Server, Windows Server 2003, Windows Server 2008, Windows Server 2012, AD 2003, AD 2008

Application Servers: Microsoft Active Directory 2003/2008, DHCP, DNS, Microsoft Internet Information Services (IIS) 6.0/7.0

Protocols: DNS,TCP/IP,FTP,SMTP,HTTP

Backups: Tivoli Storage Manager, CommVault and Net backup

Others: Hardware Installation/Configuration/Assembling/Troubleshooting, Patch Management, BMC Remedy ticketing system, L1 support for Citrix

PROFESSIONAL EXPERIENCE:

Confidential, Richmond, VA

Senior Windows Systems Administrator

Responsibilities:

  • Managing and troubleshooting Large multi domain Active Directory environments
  • Perform SCCM configuration, design and maintenance
  • Providing support for Enterprise Windows environments (Windows server 2008/2012, standard/enterprise/datacenter editions, etc.); high availability and disaster recovery configuration and management (Windows clustering, replication technologies, etc.)
  • Ensure standard processes exist for systems installation, configuration, patching, and upgrading.
  • Developed guidelines for systems monitoring to ensure maximum availability, uptime, and performance. Participated in proactive capacity planning to support changing business requirements.
  • Research, troubleshoot, and resolve system performance issues and outages. Participated in cross-functional technical teams in the identification and resolution of complex technical issues.
  • Managed corporate Active Directory environment. Ensured that security procedures are implemented and enforced.
  • Design, configure and manage system backups, performing regular testing to validate backup strategies.
  • Perform other duties and assist other staff as necessary or as directed by management. Operate under irregular work schedules as needed and provide off-hours operational support.
  • Provided technical mentoring to junior staff.

Confidential, Dallas, Texas

Senior Systems Administrator (Windows)

Responsibilities:

  • Worked with Incident Management (Maximo, Service Center, BMC Remedy)
  • Monitoring issues of hardware using HP SIM
  • Monitoring Windows/ SQL Server performance using DNT tool/performance counters
  • Monitoring TSM backup and restoration on servers
  • Enterprise Security Monitoring remediation and troubleshooting
  • Troubleshooting BSOD, ASR and Unexpected shutdown issues
  • Worked with remote management tools like VNC, ILO, RDP and Confidential blade console.
  • Provided L2/L3 support on windows 2003/2008 related issues.
  • Responsible for the daily health check report of the servers.
  • Installation and configuration of Windows 2003/ 2008 machines.
  • User creation and ACL Management.
  • Implement the various policies on Organization Unit according to business & company requirements
  • Windows Patch Management & Security updates using WSUS.
  • Supported Active Directory/ DNS at multiple locations
  • Anti Virus Management- McAfee

Confidential

Senior Systems Engineer

Responsibilities:

  • Worked with team members in EMEA and US regions to provide L3 support which includes around 15000+ servers (HP Proliant/ c7000/ c3000, Confidential xSeries/ HS20 Blades and Confidential Power Edge Hardware)
  • Responsible for handling incidents, Service requests, Implementing changes, RCA for the Severity 1 & Severity 2 incidents reported.
  • Installed, configured and supported Autosys for weekly reboot.
  • Creating/Modifying Group Policy Objects through change control
  • Deal with all kind of permission issue both NTFS and Share permissions
  • Actively participating on quarterly EMEA mandatory security patching
  • Carried out server decommissioning proactively as per the defined process in time to save the budget
  • Worked with Maximo/ITSM Change Management (Fast track/Normal/Emergency changes)
  • Actively participating in the team meeting, discussing about processes/technical issues, understanding the Statement of work
  • Attended Weekly meetings with onsite manager and discussing about accomplishments/issues and challenges/Next steps (Weekend activities, new initiatives)
  • Fetching team work reports from ticketing tools and preparing monthly schedule adherence reports in the desired format to provide it to higher
  • PSP(Proliant Service Pack) upgrades on servers.HBA firmware driver updates and Power path installations

Confidential

Technical Support Executive - Systems

Responsibilities:

  • Active Directory Services (Global Catalog, Sites, Replication, Bridgehead Servers, Trust Relationships),
  • GPO’s and DFS.
  • Support on call schedule for Production support.
  • Installation and configure of IIS 5.0.
  • Installation and configure of DHCP, DNS, FTP on windows server 2003.
  • Printer Installation & troubleshooting.

Confidential

System Administration - Intel Technician

Responsibilities:

  • TSM backup and restoration on servers
  • Service packs & Security patches updates
  • Remote support to servers in different locations.
  • Exchange management through console, health checks, monitoring.
  • Downloading/Updating the packages from FTP server.
  • Ticket management - Handling the tickets escalated by Service desk and Helpdesk.
  • Daily monitoring of servers for critical errors.
  • Online support to developers in Product development.
  • Finding the route cause for the events and escalating to problem management
  • Monitoring and Managing Servers in case of system failure due to file system, Application, DB, Security, etc., and analyzing the problem strategies, generating the reports to submit to the engineering team to rebuild the server.
  • Generated reports for Daily activities in Production environment.
  • Created reports for Change management for upcoming processes
  • Experience in Managing Confidential Tivoli
  • Supported 24/7 environment
  • Co-ordinate with hardware/Network/Storage teams for problem resolution.
  • Maintained high level service level agreement (SLA)
  • ITIL processes - Incident, change and Request management.
  • All processes are being followed as per the standards set by the Organization and as per the requirements of Clients in specific cases.
  • Daily Service Review.
  • Service Restoration.
  • Root Cause Analysis.
  • Change Management.
  • Escalation and Notification.

Confidential

Systems Administrator

Responsibilities:

  • Administration of DNS,DHCP
  • Performance monitoring of the servers
  • Analyzed Memory Leak, Perform logs and dump files
  • Managed and Monitoring of Remote Infrastructure.
  • Implemented Group Policies Universal Group Membership caching server, DNS.
  • Implemented scheduled incremental backup of Domain controller

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