SUMMARY

• Professional with over 20 years in teh Information Technology/Software industry.
• Functional experience which includes Remedy development, Unix scripting, Systems Analysis, and Client Server Development.
• Experience with database and systems administration including infrastructure sizing, process guidance, new systems implementation, integration and Service Delivery.

TECHNICAL SKILLS

Perform Remedy: requirements elicitation, design, development, troubleshooting, verification and validation.

Developing & configuring: Applications using BMC Remedy AR technology.

Configuration of BMC: Remedy AR System 7.6+, CMDB 7.6+ & IT Service Management 7.6+.

Strong time: management, organizational, requirements gathering and documentation skills.

PC: Windows 2008,/2007/XP/NT/Vista, Microsoft Office Applications, Crystal Reports V11/ Business Objects, Visio, Visual Café, Remedy Mid - Tier, Business Writing, ODBC, Project Server, Data Junction, Toad.

PC Programming Language: Java, COBOL 85, Visual Basic, HTML/CSS, SQL, XML, UNIX Shell Scripting, Remedy scripting

Mainframe Programming Language: COBOL II, EASYTRIEVE, JCL

Operating Systems: Windows, Unix, Mainframe

Databases: DB2, Informix, Sybase, Access, SQL Server, Oracle

PROFESSIONAL EXPERIENCE

Confidential

Remedy Developer/ CMDB Lead

Responsibilities:

• Responsible for design and development of Remedy CMDB/ASSET from CI creation to end of life including all Workflow (forms, filters, active links, guides, escalations, and menus) to meet customer expectations in teh UNIX environment.
• Responsible for teh integration from BladeLogic Client Automation data into CMDB
• Helped setup teh integration from ADDM data into CMDB.
• Setup all teh catalog mappings for normalization.
• Configured all teh recon rules for reconciliation.
• Responsible for teh creation and maintenance of all data exchange jobs and relationships to import CI's from external databases using teh Atrium Integration Engine.
• Responsible for trouble shooting all Remedy ITSM modules of any problems and issues.
• Created Asset Product Catalog Interface dat Asset team would use to search for products in product catalog without having to login to Remedy.
• Support all remedy modules during team members PTO time.
• Assisted in developing a staging form with workflow to automate newly purchased CIs dat needed to be importing as Inventory.
• Provided teh design documents for teh upgrade from 7.6 to 8.1 dat included CMDB, Asset, Product catalog, and SLM
• Installed teh latest Configuration Discovery Integration v8.3 to new remedy8.1 environment
• Set integration of Right Answers to Remedy Knowledge Management

Confidential, Sierra Vista, Arizona

Remedy Developer/Administrator

Responsibilities:

• Responsible for design and development of Remedy life cycle applications using ITSM 7.1 including all Workflow (forms, filters, active links, guides, escalations, and menus) to meet customer expectations in teh UNIX environment.
• Part of team dat developed Java API to extract Remedy data into web site.
• Customized and maintained teh Incident, Change, and Problem management consoles including keeping up with incident tickets.
• Customized ITSM 7.1 to meet needs of teh U.S. Army.
• Added customization/workflow to teh Remedy CMDB.
• Setup and maintained all jobs and relationships to import CI's from external databases using teh Atrium Integration Engine and Reconciliation.
• Responsible for trouble shooting all Remedy problems and issues.

Confidential, Austin, Texas

Remedy Developer/Administrator

Responsibilities:

• Responsible for design and development of Remedy life cycle applications using ITSM 7.0 including all Workflow (forms, filters, active links, escalations, and menus) to meet customer expectations in both teh windows and UNIX environments.
• Developed an interface to import file from outside application to import and export Remedy data. Added customization to Remedy out of teh box applications.
• Added customization to teh Remedy requester console to allow teh creation of tickets from different Remedy applications.
• Customized and maintained teh Incident, Change, and Problem management consoles including keeping up with troubled tickets.
• Added workflow to be able to track teh start and end dates of tasks within different phases of teh solution requests.
• Customized ITSM 7.0 to meet needs of teh client, IBM
• Added customization/ workflow to teh Remedy CMDB.
• Responsible for trouble shooting all Remedy problems and issues.

SR Remedy Developer

Responsibilities:

• Upgraded teh Remedy environment from 5.1.2 to Version 6.3. Designed and customized Remedy applications including Help Desk, Asset Management System, Fleet Systems, Alarms, ARS Checkbook for Approvals and Change Management in ITSM 6.3 in UNIX Platform.
• Developed UNIX Shell scripts to interface with outside vendors.
• Customized an On-Call module to integrate with teh help desk module to automate teh assignment of support tickets. Design and developed a main Control and Work Order system based on teh Change Management module and Task relationship, configuring both systems to require different fields and follow different workflow.
• Developed and implemented a custom time log tab for tracking of actual hours worked a particular request.
• Developed several scripts for Fleet system to automate teh importing and exporting of files from outside vendors (Voyager and Wright Express) including in-house files from PeopleSoft and Accounts Payable.
• Responsible for trouble shooting and administering of all Remedy problems and issues

Confidential, TX

Programmer Analyst

Responsibilities:

• Responsible for maintaining and upgrading several business applications in large banking environment.
• Provided application software support in both production and test environments which included compiling, design plans, test plans, and teh executing of teh programs.
• Troubleshoot problems and identified operational and system issues with extensive user interface in Mainframe and Client Server environment.
• One of 13 employees selected to receive extensive training in teh client server new technologies which included training in Visual Basic, XML, C++, and Java.
• Part of team charged with development of Graphical User Interface portion of new adapter for large bank client. Team effort successfully produced teh new adapter ahead of schedule and under budget.
• Challenged to provide mainframe base support to six new Bank of America customer sites while still responsible for providing support to teh original 15.
• Modified and tested existing programs using Changeman to check out and check in teh programs to make sure they met requirements. Once programs were checked in teh results were implemented into production by Operations Analyst.

Confidential, Richardson, TX

Business Systems Analyst/Operations Analyst

Responsibilities:

• Responsible for automating new systems using COBOL, JCL, and C-List.
• Maintained, customized, and automated teh following products: Infoman, XPTRMAIN, CA-1, Mobius Tapesaver, Storage Tek Silos, UACR, and DK Help.
• Developed new JCL for run time improvements.
• Modified existing JCL in Mobius Tapesaver software to increase company saving from $340,000 to $1,400,000.
• Developed automated program to eliminate a full-time position, 12 month project was completed in four months.
• Provided Technical Support for Help Desk and Customer Service.
• Involved in Disaster Recovery and backing up of all systems files.