Help Desk Resume Profile

Network Engineer / Security Engineer

Active Secret Government clearance exp. 2016

CCNA / MCP / Net / A Certified	Technology procurement US Government
Wireshark/AAA/VPN /RSA	TCP/IP layer 3 expert level
Network Monitoring	ITIL Professional Project Management
Cisco ASA and Juniper Firewall Cisco Route and Switch MPLS / EIGRP/ BGP Linux / DNS / HTTPS F5 LTM and GTM Load Balancers	Network Metrics and Reporting Network Security Nessus / Digicert SSL Technical Writing / Knowledge Management Windows Server, Active Directory, and PowerShell Scripting

INTRODUCTION AND PROFESSIONAL PROFILE:

My unique ability to work with a wide variety of people successfully, document all processes faithfully, and still have a strong technical skillset is my greatest professional asset.
Recently I have chosen to undertake several fixed term consulting positions in varied environments to rapidly deepen and widen my skillset, as well as become a more rounded IT Professional. I now have the IT Security and ITIL management experience that allows me to be of immediate high impact in any IT organization. I am looking to join an IT organization in a long term role at this time.

EXPERIENCE:

Confidential

F5 Load Balancers LTM and GTM - System Design, Administration and Maintenance.
Network Design, Troubleshooting, Development and Securing.
Install and Maintain Linux installations running Nessus Vulnerability Scanner and proprietary applications.
OS testing / Server and network hardening to adhere to Governmental standards.

Confidential

Technical Writing Lead Ensure all documentation was kept up to date on ALL processes completed.
Problem Management after the resolution of incident. Root Cause Analysis of Network issues
Design new, evaluate, change and support existing network metrics.
Network Engineering Change Management Lead. Approve Network Design changes. Help design secure network architecture following industry standard best security practice.
VPN Development and Troubleshooting MPLS and DMVPN.

Confidential

F5 LTM Load Balancers.
EMC Administration /Checkpoint, Juniper and Cisco ASA Firewalls.
Extreme Switches and Cisco routers.
Solarwinds - Network monitoring Architecture and installations
Network architecture / security.
Red Hat, SUSE, and Debian Linux administration.
LAN / WAN Troubleshooting on and Enterprise Cisco based network with over 5,000 users and 25 sites.

Confidential

Assisted in bringing ITIL framework into organization to increase customer service in a rapidly growing operation.

Business Analyst Define the needs of the stakeholder and accurately translate them into a project plan.
Project Manager Implement the correct solution within established timeframes and budget
Change Management Mitigate risk through proper testing, dedication to process and planning.
Service Delivery Train users Develop Documentation, create plan for continuation of support
Knowledge management Deliver the documentation in a logical way.
Create the ITIL based artifacts and implement the correct processes and procedures to make all of the above happen in an efficient manner.
Continual improvement program. Develop metrics to determine project success and support quality.

Confidential

Federal Air Marshal Contract

Maintain Cisco network equipment Routers/Switches/ASA's from IOS selection and deployment to support schedules, security and maintenance interval definitions.
Change Management Lead - Function was to review and help the group properly prepare for, execute - and properly document any changes to the production environment.
Datacenter architecture Core / DMZ and network boundary areas. Multi layered security development and implementation.
SolarWinds Orion Network Monitoring System Multi Server installation, over 3000 Interfaces managed.
Configuration management backup configurations / monitor all changes. Alert setup and log management.
Network metrics - SLA at 4-nines uptime. All outages tracked, identified, investigated and reported.

Confidential

Brought SD into existence using ITIL standards. Developed ITSM system
Increase value of IT to training, consultation, project management and ongoing support
Research and incorporate new technology into company processes for efficiency
Service Transition as the SD grew changed modules and processes to continue to be appropriate and provide superlative service.
Project Management Software/Hardware upgrades. Manage teams and provide escalation path for problems and incident management if necessary

Confidential

Architect IT solutions align company services with user needs
Business continuity and disaster recovery specialization
Design, develop, and implement IT policies and procedures.
Study existing procedures work with team to make improvement in processes.
Implement IT Infrastructure from no system to an ITIL based organization.
Document all procedures in appropriate format. Analyze and diagram networks.
Create SLA's for all customers. Institutionalize our SLA guarantee program.

Confidential

Level I/II Help Desk WAN support.
Perform 2nd level troubleshooting of application and operating system issues.
Network Administration Windows/Linux/UNIX

Confidential

Hardware Depot Manager Manage Bench of computer repair for field sites. Triage, order parts, repair, and communicate with customers. Maintain fast and accurate hardware repair record

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