SUMMARY:

• Highly accomplished IT professional with proven success in leadership, networking, and systems engineering. Recognized ability to design and maintain revenue - critical business systems, as well as document procedures and disaster recovery protocols.
• Strong communicator with keen instinct as to when to provide a high-level overview versus verbose, technical detail. TEMPEffective troubleshooter with success in fast-paced business environments. Seeking IT manager or director position.
• Data Center Operations Leadership Incident Management Change Management Problem Review Continual Service Improvement Server Infrastructure VMWare Infrastructure Network Security Vendor Management Knowledge Management Migration Planning Disaster Recovery

TECHNICAL SKILLS:

• Microsoft Server platforms (Server 2003, Server 2008 R2, Server 2012).
• Microsoft technologies (Active Directory, IIS, SQL, SCOM, SCCM, ISA, TMG, PowerShell).
• Splunk, ExtraHop, BlueCat Proteus, CA Introscope, HP SiteScope
• BMC Remedy, CheckPoint, IBM ISS Proventia, Citrix, Symantec, McAfee.
• Dell PowerEdge servers, HP servers, Cisco, HP ProCurve, 3Com.
• MySQL, Raisers Edge, RetailPro, Galaxy (Gateway), Layton HelpBox.

PROFESSIONAL EXPERIENCE:

Confidential

Operations Engineer - Windows

Responsibilities:

• Leader and go-to member of the Windows Incidents team, providing expertise and serving as an escalation resource for complex, technical issues as well as sensitive, high-profile issues.
• Strong cross-team collaborator willing to take the extra effort to work efficiently and synergistically with peers in separate networking, application, security, storage, and facilities teams.
• Responsible for special project work and analysis efforts for business unit directors and VPs.
• Instrumental in reducing the number of incidents and overall outage time in the John’s Creek data center over the past year.
• Implemented team-wide SOP for recording incident “Bridge Notes” in order to provide critical and dynamic information to peers and leadership about system incidents and outages.
• Responsible for screening and interviewing candidates, and for on-boarding of new Windows Incidents teammates.
• Recognized for excellent performance and leadership in the John’s Creek data center.

Confidential, Atlanta, Georgia

Senior Microsoft Systems Engineer

Responsibilities:

• Planned and led multiple business system migrations (GroupWise to Exchange 2003, Novell to Microsoft Active Directory, Exchange 2003 to Microsoft Office365, physical servers to virtual).
• Planned and led the updating and standardization of desktops (W2K to Windows XP, later Windows XP to Windows 7).
• Managed vendor relationships, including IBM Internet Security Systems. Provided beta testing and product feedback to IBM ISS to save approximately $50,000/year in firewall hardware costs.
• Managed and coordinated partnership with IT managed services partner, Leapfrog Services, Inc.
• Assumed IT leadership responsibilities following the sudden and unexpected death of the IT Director in October 2011.

Confidential

Network Administrator and Helpdesk Manager

Responsibilities:

• Successfully upgraded Exchange 5.5 to 2000, and later, Exchange .
• Successfully recovered 2 separate Exchange Server disasters.

Confidential

Event Manager II

Responsibilities:

• Led company-wide Y2K auditing and compliance efforts.
• Managed scoring volunteer staff and contractors dat provided real-time statistics to live television commentators for ATP and USTA tennis events.