Operations Engineer - Windows Resume - Hire IT People

SUMMARY:

Highly accomplished IT professional with proven success in leadership, networking, and systems engineering. Recognized ability to design and maintain revenue - critical business systems, as well as document procedures and disaster recovery protocols.
Strong communicator with keen instinct as to when to provide a high-level overview versus verbose, technical detail. TEMPEffective troubleshooter with success in fast-paced business environments. Seeking IT manager or director position.
Data Center Operations Leadership Incident Management Change Management Problem Review Continual Service Improvement Server Infrastructure VMWare Infrastructure Network Security Vendor Management Knowledge Management Migration Planning Disaster Recovery

TECHNICAL SKILLS:

Microsoft Server platforms (Server 2003, Server 2008 R2, Server 2012).
Microsoft technologies (Active Directory, IIS, SQL, SCOM, SCCM, ISA, TMG, PowerShell).
Splunk, ExtraHop, BlueCat Proteus, CA Introscope, HP SiteScope
BMC Remedy, CheckPoint, IBM ISS Proventia, Citrix, Symantec, McAfee.
Dell PowerEdge servers, HP servers, Cisco, HP ProCurve, 3Com.
MySQL, Raisers Edge, RetailPro, Galaxy (Gateway), Layton HelpBox.

PROFESSIONAL EXPERIENCE:

Confidential

Operations Engineer - Windows

Responsibilities:

Leader and go-to member of the Windows Incidents team, providing expertise and serving as an escalation resource for complex, technical issues as well as sensitive, high-profile issues.
Strong cross-team collaborator willing to take the extra effort to work efficiently and synergistically with peers in separate networking, application, security, storage, and facilities teams.
Responsible for special project work and analysis efforts for business unit directors and VPs.
Instrumental in reducing the number of incidents and overall outage time in the John’s Creek data center over the past year.
Implemented team-wide SOP for recording incident “Bridge Notes” in order to provide critical and dynamic information to peers and leadership about system incidents and outages.
Responsible for screening and interviewing candidates, and for on-boarding of new Windows Incidents teammates.
Recognized for excellent performance and leadership in the John’s Creek data center.

Confidential, Atlanta, Georgia

Senior Microsoft Systems Engineer

Responsibilities:

Planned and led multiple business system migrations (GroupWise to Exchange 2003, Novell to Microsoft Active Directory, Exchange 2003 to Microsoft Office365, physical servers to virtual).
Planned and led the updating and standardization of desktops (W2K to Windows XP, later Windows XP to Windows 7).
Managed vendor relationships, including IBM Internet Security Systems. Provided beta testing and product feedback to IBM ISS to save approximately $50,000/year in firewall hardware costs.
Managed and coordinated partnership with IT managed services partner, Leapfrog Services, Inc.
Assumed IT leadership responsibilities following the sudden and unexpected death of the IT Director in October 2011.

Confidential

Network Administrator and Helpdesk Manager

Responsibilities:

Confidential

Event Manager II

Responsibilities:

Led company-wide Y2K auditing and compliance efforts.
Managed scoring volunteer staff and contractors dat provided real-time statistics to live television commentators for ATP and USTA tennis events.