Network Operations Center Analyst Resume

SUMMARY:

Experience with Compaq/ Digital/HP hardware Sizing’s for SAP implementations
Over 10 years of experience as SAP Basis Consultant with experience on implementations of SAP R/3, ECC, NetWeaver Portal, TREX, JAVA NetWeaver, Solution Manager.
Over 18 years of experience as administrator on Windows Servers systems including high availability solution like Microsoft Cluster Server. Over 6 years of experience in SAP/Security Administration
Implementations and Upgrades SAP R/3 Ver. 3.x 4.x under Windows and Unix platforms.
Implementations NetWeaver, ECC.
Proven hands - on extensive experience supporting multiple operating systems Windows XP,2000,7,8, TCP/IP, Ethernet Networking, DHCP and static IP addressing, Wireless Networking and System.
Windows 2000/2003 and 2008 Servers Administration Active Directory.
Unix True 64,AIX, Linux Ubuntu, SUSE.
SAP Security Administration
Experience with Role creation and maintenance.
Managing mass transport with Confidential and STMS, SE09, SE10.
Databases SQL Oracle Informix.

PROFESSIONAL EXPERIENCE:

Confidential

Network Operations Center Analyst

Responsibilities:

Monitoring on Zabbix 1000 Linux and Windows servers, supporting 7 million connected servers, solving problems identified working trouble tickets that come via email and coordinating the escalation of issues as needed

Confidential, Loveland, CO

Support Engineer

Responsibilities:

Advanced support and troubleshooting ability to support the product suite of solutions Resolves client's application questions and/or problems over Salesforce, (CRM), or by telephone in the areas of system configuration/setup, and product functionality

Confidential, Street Greeley, CO

Bilingual Support Engineer

Responsibilities:

Advanced support in Spanish and troubleshooting ability to support the product suite of solutions.
Resolves clients’ application questions and/or problems over Salesforce (CRM), or by telephone in the areas of system configuration/setup, and product functionality.
Customers residing in Puerto Rico

Confidential

Sr. SAP Security Consultant

Responsibilities:

SAP Architect Security Infrastructure in production & non-production environments.
Proficient in use of standard security administration tools such as Profile Generator for Authorization
Profiles/Roles administration (design, development, implementation)
User administration
Handling
Authorization Groups-Report-types programs (SA38, SE38, AUTHORITY CHECK)

Confidential

IT Manager

Responsibilities:

Performed Network Management Maintained and performed trouble shooting for 250 + nodes, 10
Corporate Servers Windows NT 4.0 and Windows 2000 Advanced Server, installation, upgrade and implementation of servers at the corporate site in Mexico City and remote sites. Performed LAN
Administration including Active Directory Administration and Trouble shooting, Print servers
Administration, File server Administration, RAS server Administration, Antivirus Server administration
ISA Server Administration, Sendmail Linux Administration, assisted end users with desktop problems

Confidential

Sr. SAP BASIS Consultant

Responsibilities:

SAP software installation, upgrade, applying Support Packages, patches, and fixes, installation of add-on software components, SAP profile parameter changes, workload analysis, system error analysis and establishing standard Basis background jobs and system health checks and monitoring.