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Senior Technical Resume Profile

Executive Summary

Leader oriented with strong technical, analytical and project management skills. I am committed to improving corporate performance and profitability through strategic vision. Partnering with the business to leverage talent and create high-performing teams that deliver top results.

Expertise

Project Management

Infrastructure Build outs

Change Management

Vendor Management

Facilities Build outs

Team Development

Disaster Recovery

Planning

Professional Experience

Confidential

  • Set up staff workstations with PCs, Macs, phones and laptops.
  • Setup CATV and security systems with remote access.
  • Delivered on-site IT and AV technical support for staff.
  • Insure business goals and customer needs are met.
  • Safety Director.
  • Hire drivers.

Confidential

Consultant,

  • Manage Computer room and Call Center build outs and relocations including all facilities work.
  • Support Associate Project Managers.
  • Worked with PMO and technical account manager for on-site consultation and assistance.
  • Lead weekly project status conference calls.
  • Lead a Monthly Executive conference call to discuss performance and operational issues.
  • Worked with PMO to support Genesys Contact Center rollout.
  • Provide support for IVR and softphone applications.
  • Worked with Call Center Managers to design strategic call routing.
  • Video Conference support, Crestron, Tandberg, Extron, Polycom
  • Managed wireless network rollout.
  • Support Disaster Recovery/Business Continuity testing.

Confidential

  • Managed Store.
  • Stock ordering.
  • Setup displays.
  • Designed and implemented stock inventory control system.
  • Setup security system.

Confidential

Senior Technical Officer/ Project Manager,

  • Managed all hardware/software upgrades and changes 5 call center and computer room relocations.
  • Led weekly project planning meetings to develop team strategies and define project goals.
  • Provided performance reviews for staff.
  • Voice planning, design, and implementation for 4 major call centers across the United States.
  • Worked with PMO during Genesys Contact Center and IVR rollout.
  • Lead Disaster Recovery and Business Continuity for local server network.
  • Designed, implemented, and provided technical support for all IP audio/video conference systems.
  • Designed and implemented 4 executive conference centers and major A/V Training centers.

Confidential

  • Sole responsibility for design and implementation of all 3725. 3745 communications controllers.
  • Designed and implemented Network Control Center.
  • Designed and implemented worldwide remote access with x.25, Dial in with security.
  • Remote site project support which included infrastructure design, establishing computer room floor space, premise distribution wiring and electrical.
  • Member of Disaster Recovery team for entire network.
  • Technical support.

Confidential

  • Remote site project support, project management, infrastructure design, establishing computer room floor space, premise distribution wiring, and electrical requirements.
  • Managed the relocation and integration of Dean Witter data Network Control Center and network from New York into the Sears fault tolerant network hub located in Dallas, TX.
  • Introduced x.25, Dial in security, and Dial Backup to the network.

Confidential

  • Infrastructure design, establishing computer room floor space, premise distribution wiring and electrical.
  • Managed Computer room, Network Control Center and office relocation from New Hyde Park to Jericho this also included all facilities work.
  • Provided adds, moves, and change support in addition to technical support.

Confidential

  • Managed Long Island field service office and maintained parts inventory.
  • Provided technical support for New York area.
  • Troubleshot printers, hard drives, terminal controllers and terminals..
  • Managed budget and provided performance reviews for field engineers reporting to my office.

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