Senior Technical Resume Profile

Executive Summary

Leader oriented with strong technical, analytical and project management skills. I am committed to improving corporate performance and profitability through strategic vision. Partnering with the business to leverage talent and create high-performing teams that deliver top results.

Expertise

Project Management	Infrastructure Build outs	Change Management	Vendor Management
Facilities Build outs	Team Development	Disaster Recovery	Planning

Professional Experience

Confidential

Set up staff workstations with PCs, Macs, phones and laptops.
Setup CATV and security systems with remote access.
Delivered on-site IT and AV technical support for staff.
Insure business goals and customer needs are met.
Safety Director.
Hire drivers.

Confidential

Consultant,

Manage Computer room and Call Center build outs and relocations including all facilities work.
Support Associate Project Managers.
Worked with PMO and technical account manager for on-site consultation and assistance.
Lead weekly project status conference calls.
Lead a Monthly Executive conference call to discuss performance and operational issues.
Worked with PMO to support Genesys Contact Center rollout.
Provide support for IVR and softphone applications.
Worked with Call Center Managers to design strategic call routing.
Video Conference support, Crestron, Tandberg, Extron, Polycom
Managed wireless network rollout.
Support Disaster Recovery/Business Continuity testing.

Confidential

Managed Store.
Stock ordering.
Setup displays.
Designed and implemented stock inventory control system.
Setup security system.

Confidential

Senior Technical Officer/ Project Manager,

Managed all hardware/software upgrades and changes 5 call center and computer room relocations.
Led weekly project planning meetings to develop team strategies and define project goals.
Provided performance reviews for staff.
Voice planning, design, and implementation for 4 major call centers across the United States.
Worked with PMO during Genesys Contact Center and IVR rollout.
Lead Disaster Recovery and Business Continuity for local server network.
Designed, implemented, and provided technical support for all IP audio/video conference systems.
Designed and implemented 4 executive conference centers and major A/V Training centers.

Confidential

Sole responsibility for design and implementation of all 3725. 3745 communications controllers.
Designed and implemented Network Control Center.
Designed and implemented worldwide remote access with x.25, Dial in with security.
Remote site project support which included infrastructure design, establishing computer room floor space, premise distribution wiring and electrical.
Member of Disaster Recovery team for entire network.
Technical support.

Confidential

Remote site project support, project management, infrastructure design, establishing computer room floor space, premise distribution wiring, and electrical requirements.
Managed the relocation and integration of Dean Witter data Network Control Center and network from New York into the Sears fault tolerant network hub located in Dallas, TX.
Introduced x.25, Dial in security, and Dial Backup to the network.

Confidential

Infrastructure design, establishing computer room floor space, premise distribution wiring and electrical.
Managed Computer room, Network Control Center and office relocation from New Hyde Park to Jericho this also included all facilities work.
Provided adds, moves, and change support in addition to technical support.

Confidential

Managed Long Island field service office and maintained parts inventory.
Provided technical support for New York area.
Troubleshot printers, hard drives, terminal controllers and terminals..
Managed budget and provided performance reviews for field engineers reporting to my office.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship